The Sports Authority Commits Fraud Treats Customers Like Garbage Pembroke Pines Florida

ok i work for the sports authority and have since 2004. i am a mgr. in the virgina district. let me give my insite to what happened to this customer with the ping pong table. more then likely they were talking to a mis-informed or new employee and in most cases you can tell these employees by the way they offer you the warrenty. but what i would say to you is, first the sports authority does not sell used merch, i think it would really be hard to get that table back in the box if returned by a customer and opened by a customer, its close to impossible. The company that we go through for our extended warrenty is N.E.W when you buy the warranty it has everything that they cover in big bold letters so that you know what you getting. Ive never heard of any company selling a warranty that will cover picking up your product and replacing it for b/w $10 and $20. what they will do is send you a check for the purchase price plus tax, as a customer to n.e.w i know this to be fact. the only time you will get a in home pick up is for stationary equipment or with the serviceplans that are offerd. as you can tell i love my company and belive in helping the customer to the best of my ability and i belive having knowledge about what you are offering plays a big part in that. in this case i belive that you were helped by an untrained employee, which is sad but if we all want to be realistic this will happen now more then ever.

AND TO THE FORMER EMPLOYEE DONT BE BITTER ABOUT THE PAST MOVE ON FROM IT.

I was employed w. sports authority in aventura for 2 years. due to a really stupid thing I did and regret fully, I was let go. all in all, sports authority is a great company which cares about their customers but sale goals impede full customer satisfaction. they have not yet realized this but the sooner they do the better.
someone filed a report on the pembroke store. to respond to it, I admit the company does sometimes sell used items as new. most of the time its returned to the manufactor but sometimes they sell it w the intention of selling used merchandise. to call that store is a hassle-its easier to climb the rocky mountains than get a hold of someone there. and they put u on hold forever!
about the extended warranties, most of the time they take care of the customers. I have seen a used up 2 year old skateboard with no defect traded in for a newer better skateboard! there are times, however, that employees lie to sell since its commision based. its not true they will go to your house and pick up the old item and deliver a new one. that is after the 90 days and only on gym equipment but I believe a delivery charge must be paid. :-/ one time I was told to tell a brazilian customer her bb gun would be covered and we will send her a new one to brazil. I have seem many mad customers back from their land demanding a refund- they never get it. make sure u read the fine print! and keep the receipt if you buy it-they can't track it.
at this time I'd like to apologize to jonathan sarmiento, a very good manager at the aventura store. I'm sorry I lied to you, I regret fully for doing what I did. I shouldn't have betrayed your trust..
to conclude, the store manager at the aventura store Yalain is a deceitful, manipulative person who will lie to customers and hide when they find out the truth. he lies to his employees of advancement in order to increase their work and threatens to fire them if they do not do as he says. 1 time I stayed 5 hrs more as a favor to himand when I left he was mad tht I couldnt stay longer!