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Report: #236915

Complaint Review: The Twister Group - Harrisburg Pennsylvania

  • Submitted:
  • Updated:
  • Reported By: Sherman Oaks California
  • Author Confirmed What's this?
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  • The Twister Group 909 Kate Court Harrisburg, Pennsylvania U.S.A.

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This store is a joke!! Their ad misrepresented the item being sold. The add stated a Thrustmaster Rally GT Pro steering wheel and both the ad and my conformation email show a picture of the wheel. When the package arrived it was only the extra pedal set and no wheel!! I called them to return the item because the pedals do me no good without the wheel not to mention the misleading ad I had been duped by, and now they want me to pay A 20% RESTOCK FEE ON A BAIT AND SWITCH ITEM PLUS SHIPPING BACK TO THEM!!!!! They also said they are not responsible for the ad on shopping.com. Well let me see now..they're selling their products through shopping.com but are in no way responsible for what the ad states or claims THEY are selling. So if I put an auction on Ebay and misrepresent the item then I too am not responsible because Ebay is the one displaying the info? NOT!!!! Oh and if you buy something else from them then it's only a 10% restock fee..another joke!! If you're going to buy something else from them don't ya think the restock fee should be waived? What a rip!!

Also I received an email from the Twister Group telling me they are going to collections. This would be a fraudulant collections claim due to they were paid in full with my Paypal acct which I have records to prove. I have not returned the item, agreed to their RMA form nor have I been refunded one penny. Do they really think that this is not illegal? Do they really think that they can intimidate people in this way? Well they will have to answer to the proper authorities if they pursue this bogus collection claim. So beware and stay away from these guys.

David
Sherman Oaks, California
U.S.A.

This report was posted on Ripoff Report on 02/25/2007 05:20 PM and is a permanent record located here: https://www.ripoffreport.com/reports/the-twister-group/harrisburg-pennsylvania-17109/the-twister-group-bait-and-switch-horrible-experience-harrisburg-pennsylvania-236915. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
3Consumer
0Employee/Owner

#3 UPDATE Employee

Another set of lies

AUTHOR: Eugene - (U.S.A.)

POSTED: Monday, October 06, 2008

Our feedback (rating of 4.5 stars out of 5) is still posted on Shopping.com. We shipped the exact item/model number ordered from our store through Shopping.com

SKU 2960680 is not made by the manufacturer as a wheel. It is only pedal set. We are dealing with one of those buyers who want something for nothing (or nearly nothing).

We do think that disputing a charge while possessing merchandise is basically committing fraud. Therefore this case was submitted for collection. The amount represents a fee we are billed by payment processing company to accept and process this chargeback. We are still billed this fee even if chargeback was reversed in our favor like in this case.

Here is a status report on this fraudulent dispute:
We have completed our investigation and denied this claim. The buyer is not eligible for a refund.

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#2 Author of original report

You People Are Still A Joke!!!

AUTHOR: Dave - (U.S.A.)

POSTED: Monday, August 25, 2008

I am the same Dave who filed this report but had to re-register because it seems the sight is not recognizing the original email address. Anyways it is you that is wrong. After this report was filed shopping.com took 100% responsibility for the misrepresented ad and paid your company all money owned on my behalf as compensation. But even though you crooks were paid you still sent it to collections to try to get paid twice. I sent a letter to the collections agency including all printouts of shopping.com publicly admitting they were at fault. That collections agency stopped all further attempts of pursuing it. You then hired a lawyer who tried to intimidate me and I also sent him a letter with all the same documentation and I never heard from him again. I also sent his letters to my lawyer who specializes in collection law and he informed me that your lawyer was in clear violation of the Rosenthal Act and he is lucky that I did not sue him. That was back in may of 2007 and did not receive any further attempts at the bogus debt you claimed I owed and thought I was finally rid of you parasites. That is until a few days ago when I received yet another letter from yet another collection agency! LOL!!! What are you guys kidding or what? As soon as I finish typing this rebuttal out I will be sending the same letter and documentation to them!!

I have just been laughing so hard because you guys sure are spending a lot of cash to collect a fraudulent debt of a whopping $110.00!! Which by the way you are also in violation of usery laws because the original price of the item was $28.00 and in your first feeble attempt to collect went straight to $110.00 for a supposed debt that wasn't even a month old.

I have already crushed your reputation all over the internet and also reported you to the internet crime division of the FBI, the Attorney Generals office in PA and the FTC. I have also noticed that Shopping.com has removed all reviews of your store from their site which they most likely did because they do not wish to associate themselves with your pathetic company anymore.

Also here is the original conformation of my order so everyone can clearly see the lies that you tell:

http://i227.photobucket.com/albums/dd257/davcataa/TwisterGrpOrder.jpg

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#1 UPDATE Employee

Complete misrepresentation

AUTHOR: Eugene - (U.S.A.)

POSTED: Friday, April 18, 2008

The item being sold was presented precisely what it was. The buyer failed to read the contents of the package. The manufacturer's specs for the part # 2960680 shows only pedal, and nothing else.

Sorry Mr David Sherman Oaks, CA 91403, you are wrong.

Despite all this blame, we offered assitance with return to the buyer.

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