Thompson's Roofing J & T QUALITY INVESTMENTS GROUP Roofing Nightmare HOLLYWOOD Florida

The dispute was amicably resolved.

Mr. Thompson,

I have to address the false revelations you just made:

1- You mention "...you transferred the warranty because you wanted to buy a home."
 
I bought my home long before I bought your warranty. I had a leak in the same AC pipe that you now claim to have fixed twice before. Don't believe me? Check the tax office for the date I bought the house and check the date on the warranty contract. Why are you making false statements?

2- You mention the following "well yes it did twice by the AC and guess what THOMPSONS ROOFING WENT BACK TWICE AND FIXED IT FOR FREE, under the warranty AND IT HASENT LEAKED SINCE. I’m glad I just remembered that.  I guess we do honor warranties."

You mean to tell me that you sold me a warranty for $1000 as a prerequisite to fix the same leak for the third time. Let me refresh your cloudy memory again... I had a leak in the AC pipe, I called your office multiple times, I was told that I need to transfer the warranty first and we went back and forth a couple of times on that matter because I thought it was outrageous, I was sold a warranty contract for $1000 by your sales person "Louis" (His signature is on the contract and don't recall his full name), the same guy inspected the AC pipe and told me your crew will come to fix it, three guys came that week and supposedly fixed that same leak.

What a waste of time and money!

ANSWER to 1- We have had ZERO state complaints since 2004 until you. Furthermore we had ZERO complaints with the Dept. of agriculture and the BBB I would say that’s a great reputation. We actually have to thank you because of you we are having all our clients post review from now on.

ANSWER TO A & C - Having NO REVIEWS means nothing we never targeted this as a part of business but thanks to you will now an soon as we become an accredited company again with the BBB in the next few months. D- According to Yahoo as of today we had 1 bad review for a repair that we have no idea about we contacted them to no appeal we would have loved to get an answer but didn’t. hopefully you will get one since your trying so hard to find people on your side which if you did we would understand because we would be silly to think that every one has had the best experience with Thompsons roofing yet we have less than 1% of our customers who have complained and we have HUNDREDS AND HUNDRES of them since our opening. Hamada

Dylan, if this was the correct company, please PM me. If you are so kind, I would like to know the details of your brother's problem with Thompson's Roofing. Thank you.. but if you here from them please ask them to call us.

ANSWER TO F- In deed you would have to be a math wizard because people usually sell only 10% of the actual leads received, but we enjoy the picture you try to paint. The 7 reviews are all from clients we serviced and that were happy so that’s 100% As far as the letter from service magic you were the one who defamed our character in writing stating that we were NEVER a client using that statement as a statement to take a way from our credibility. You put that in writing and you will have to deal with that. You can get into anything you want about GLOBAL ROOFING is a DBA. Actually did you know that most companies have many D/B/A’s ? Yes even big companies have multiple DBA’s that office was never opened yet once a d/b/a expires we don’t have to renew it AND guess what GLOBAL ROOFING HAD NO COMPLAINTS EITHER NEITHER did any DBA used by our corporate company. I think its very shallow that you try to use these tactics but once researched its very easy proven.  We have over 11 positive reviews on line and only 1 MAJOR complaint from ANYONE online and there all you! They are using Ahamed (you), Al Atar (you) Kenneth Cole (you) and or your wife. All of these complaints come from the same source which is you. For that reason and the written lies stated directly by you about us misleading clients is why our attorneys are actively working on defending our name and reputation. Lastly if you really want to analyze it, we have over 10 positive reviews online, which clearly you haven’t seen and we have approx. 20 plus  negative reviews . 2 of the negative ones are from a client named Dylan who were not sure if he was our client as I don’t have him in my database or I would have contacted him myself. THE REST OUR ALL ASSOCIATED TO YOU …

You are NOT voicing your opinion you are LYING about us NEVER BEING a service magic customer, you clearly said that in writing several times.  That is NOT an OPINION and the FACT IS we were, and that’s proven.  You said the BBB sided with YOU misleading the public to try to gain and advantage and hurt our name. That was UNTRUE and we havea statement from the BBB proving that which is intentionally misleading online readers about us. The rest of what you are saying is too technical for a simple roofer ill let my attorneys argue that in court along with your comments to me, showing your demeanor in saying that “you would have fun going after my license and that you never lost a lawsuit”

Answer to #2

This is absurd your looking for something because you have no legs to stand on. You didn’t transfer the warranty from the logos on my contract; you transferred the warranty because you wanted to buy a home.   But thanks to you we have updated all our logos and look forward to working with these companies again in the near future.

Answer to # 3- I never stated Mr. baker was completely happy yet how could he, he figured adding the smooth paper and coating the roof with elastomeric would help the flow of the water. We explained that was not the case and that if he didn’t want any ponding he would have to pitch the roof. His first and most costly mistake was not pitching the roof, which is why he called me asking to transfer the warranty. We did him a favor yet because of you we have learned a lesson and will never do it again.

Answer to point 4- Yes we are fully aware of nicknames and user names and you have different users with those names actually duplicating the same complaints.  As far as repeated threats, I really find that amusing because all we are doing if defending our name from false and unfounded damaging reviews. If I’m not mistaking you sent my attorney an email and copied me asking him if he was going to be the counsel in your civil court, copying me was your way to continue to bully or scare us into defeat, yet because of the continuous accusations and written lies about our company we have decided to defend our selves.

Answer to # 5- Again you continue to try to paint a pretty picture only problem is, it’s false and we have the proof! If you spoke to the city then you didn’t speak to the two most important people, the Chief building inspector and the City inspector that passed our work because we have documented communications with the chief building inspector and the City building inspector that was in charge of this roof and as of the beginning of FEBRUARY they had NOT spoken to you and they told us that. AS a matter of FACT from the date you sent the email saying that the city was complying, that WAS A LIE neither inspector that was in charge of that JOB had heard from you. As for the inspections failing, you only tell ONE SIDE of the story and LEAVE OUT the most important facts, such as the roof mostly failed for administrative reasons eg. No hold harmless letter (because it’s a flat roof that may pond which was then provided) or requesting re nailing affidavit, also needing to see the engineer report, making sure there was the correct ladder on site, and not having documents on site needed. Those were the majority reasons we failed but I understand why you leave of the important details.

ANSWER to 6 and 7 - Mr. baker should have pitched the roof; we sent him many documented emails stating that it needed to be pitched. He decided not to based on cost.  Regular elastomeric is 68.00 per 5 gallon bucket, commercial grade roof coatings over 130 per bucket and more if you use the best quality.  To mark everything was about cost. Sometimes you cant save money on the important things. If that were my home I would have pitched the roof. The reason Mark never complained about the ponding was because he knew and he was advised about it.  ALL YOU TALK IS ABOUT WARRANTY but did you know Marks house leaked, well yes it did twice by the AC and guess what THOMPSONS ROOFING WENT BACK TWICE AND FIXED IT FOR FREE, under the warranty AND IT HASENT LEAKED SINCE. I’m glad I just remembered that.  I guess we do honor warranties.

Answer to 8- this is humorous very entertaining, your roof collects water because it was never pitched; the roofer is not responsible for the structure of the roof only the system he puts on. If that structure had a pitch you would not pond. I can give you over 100 referrals on tapered roof designs we have done, that don’t hold water. In fact we are adding more and more into our contract because it seems they only complaints that ever arise on flat roofs, is when they pond even after explaining it to each home owner, the problem is no one wants to spend the extra money to picth the roof because its money they don’t see but when t ponds then we have this case.  Again 6 FAILING INSPECTIONS THAT YOU WANT TO KEEP SAYING WERENT FOR POOR ROOF WORK AT ALL it was mostly administrative, but again I understand why you leave out those details.

ANSWER TO NUMBER 9 your summation - THERE WAS NEVER A PITCH TO THE SCUPPERS that was and is proven in the contract and the permit papers mark signed including the high velocity zone which he initialed and signed explaining that without pitching the roof he will still pond. I’m sorry for the monetary loss your family has suffered I am, but your going after the wrong person, speak to the realtor and the previous home owner I’m sure they had to disclose that the roof ponded, after all it was the previous owners COMPLETE and SOLE signed and documented decision. Speaking of a disaster is very LOW I mean real LOW, Mark knew about his issues and he knew before we started what he had to do, which was pay to taper the roof. If you were that concerned about the ponding maybe you should have hired a company to fix those issues before hiring someone to re coat it.  We have never changed the pitch of the roof, the pitch of the roof can be different in many areas depending on the structure. If we had tapered it, you would have had no problems, which in reality is the same reasons 3 independent roofing contractors may have agreed with you. If I were to tell them all I was supposed to pitch the roof and the roof is ponding they would all agree the pitch is bad, but if I were to tell those same 3 contractors face to face we never pitched the roof, they would then agree with me that it’s not a warranty issue because the plans did not call for pitching.

At this point ANYONE who tells you different before tearing up the roof to see is wrong is not forthright and since we know the prwvious home owner chose NOt to pitch the roof we are confident and because we KNOW we instlled the scuppers to the deck, is the reason were contesting this, you see we understand your frustrations its just not our fault. with that said we would also like to finish this and we are sad the home you bought brought you this grief so we will send you a FINAl proposal through our attorney. son. 

Mr. Thompson,

Let's take your logic and point made; one point at a time. I will leave you with a thought at the end of this response since this dispute process has become both unproductive and useless.

1- You say I continue to attack to Thompson's Roofing and its reputation. What reputation in that regard? It is actually the lack of it!

A- According to the BBB; your company has ZERO reviews from customers. As a matter of fact, the BBB updated your business name on their system to "J & T Quality Investments Inc." after I opened the case. Before then, your company was listed under a fictitious name filing "Global Roofing Services".
B- According to Yelp; you have ZERO positive reviews; the only one submitted was by yourself  attacking my Wife's review and your post was taken down by Yelp Inc.
C- According to Google as of today and taking out my review; you had one recent negative review and one positive review.
D- According to Yahoo as of today and taking out my review, you only had a negative review.
F- In regards to reviews on Service Magic, that is not public information and even members cannot see them since your membership expired in 2011 according to your attachment. Also, according to the letter provided by HomeAdvisor.com you indeed got 7 positive ratings in three years out of 287 leads. I am not a math wizard but that is about 2.5% review rate over three years or 1% a year. If that is the actual industry rate, then why are you so surprised by my feedback!
G- You mention attacks on Global Roofing Services. What attacks? I am researching a company I have a dispute against and public information is public for a reason. Did you forget already that the original BBB listing for your company was under Global Roofing Services? A Fictitious Name that actually expires in 12/31/2014. The fact that the address of the DBA (Global Roofing Services) matches the address Paul Newkirk also used in Palm Beach for (GLOBAL ROOFING SERVICES LLC) is public information. Paul Newkirk is listed as a principle on your company and I will not get into the rest.

So what reputation am I attacking again? Reputation in business is actually earned one customer at a time. I have the right to my opinions that I will not recommend your company to best friends or worst enemies. This is my right as a consumer. In my opinion, your baseless threats and accusations can only hurt your own reputation.

Your HomeAdvisor ratings from the past actually shows something very interesting and I am glad you shared it... Here is my opinion: I have been in business for 18 years so this is business 101! I have been in civil disputes before and so did you... One thing I have learned is you have to agree to disagree and respect that fact. You see lawyers ripping each other in court, then go out and have lunch afterwards and probably socializing before a hearing as well. I hope you get my point and I do mean it when I say perhaps you are nice person and your company is a good company, but we are in the middle of a civil dispute and facts are facts.

You see when a business adheres and complies by accreditations, professional affiliations and paid memberships, they have more incentive to attend to customers' issues because a negative customer experience is immediately felt in terms of business volume and cash flow... This is exactly why we never deal with businesses that are not pre-screened and are held to certain standard... With HomeAdvisor.com, they do the background check so that puts us at peace. When I find out that your company is NOT pre-screened as indicated on the contract, I take matter into my own hands and do the public record search on my own. What I find dictates how I proceed.

 On the contrary, when a business is neither bound by their accreditations, professional affiliations and paid memberships, the business has very low incentive to resolve customer service issues and process claims properly; because there is no real impact on their business volume or cash flow... These incidents can be stalled and neglected until the customers actually give up.

To get the best of both worlds, some business use the accreditations, professional affiliations and paid memberships without authorization; as a way to get the same volume of customers without the added cost and repercussions of neglecting unsatisfied customers, warranty claims etc...

When a customer finds that out, they go to consumer protection agencies, some go file police reports and some go running to the court! So do not be surprised were are today. This is a predictable progression.

2- Now let's address the credential and accreditations on my contract signed and dated 05/22/2013 and the original contract signed and dated 12/12/2009.

Your records submitted from the BBB and HomeAdvisor.com simply say that Thompson's Roofing was not authorized to use the BBB Accreditation Logo and the ServiceMagic Seal of Approval in 2013. According the BBB, you are not accredited although the BBB Accreditation Logo appears on my contract. According to HomeAdvisor.com, you are not authorized to be adverting your business as  screened and approved member, yet the Seal of Approval appears on my contract. Finally, the "GAF Master Elite Roofing Contractor" logo appears on the same contract, yet Thompson's Roofing could not be found in their database.

So as a consumer who was sold a contract based on trust and reputation, I find it hard to believe that anyone in my position could not feel cheated at the least. Your sales person made a wonderful presentation and he was specifically asked about accreditations and references and instead; we have a warranty contract that is proven to worthless and full of misrepresentation. How can that be off topic!

Going back to the original contract, if I follow the logic of you explanation correctly... why would your contracts from 2009 be missing all these wonderful accreditations when in fact they were valid back then according to your statements. It seems very odd that they appeared on our 2013 warranty contract where in fact they were invalid and were missing from the original 2009 contract where according to your statements; were valid back then!

Let's put this in simple terms... take a doctor or mechanic as an example... The accreditations on their paperwork and walls give consumers a level of trust that they are purchasing a reliable service from an accredited business. When these accreditations are used as a selling point "to close contracts" and are actually not valid, then there is something very wrong. In my humble opinion, this is both a legal and reputation issue for the business and not the innocent consumer!

3- You mention that the previous owner was a happy customer. I guess your perception on this one is not reality. In my most recent conversations with the previous owner, this is what he said in quotes regarding Thompson's Roofing "...you cannot imagine what went through with them, or how much stress we suffered through the whole process...".

4- You accuse me of using different names in my reviews... Have you ever heard of a username, nickname or have you ever posted a review online before? Many websites give you the option to use your real name, nick name, or username. Also, we the homeowners have the right to post and express both of our opinions as customers. It is truthful statements backed by reasonable research and homework!

On the other hand, you keep singing the slander song, which is really getting old. Indeed, enough is enough as you mentioned! What you are doing may actually be extortion. You want to accomplish a goal through repeated threats. Please take a look at Florida Statue 836.05. Do you really think that effective customer service is done via repeated threats?

5- Your claim that I did not speak to the city inspector is FALSE. I spoke to him and it's in my phone records. I also requested more documents to add to the myriad of official records I have on file. One interesting documents they provided shows that the roof failed inspection 6 TIMES before finally passing.

6- You mention that the previous owner could only afford Elastomeric coats. That is not accurate or logical for many reasons! One reason being that we and the previous owner alike were quoted a figure around $4000 by Thompson's Roofing to recoat the roof with the same Elastomeric coating that would have prematurely failed according to the manufacturer. Ironically, the same figure it cost me to recoat the roof with a commercial grade material that will withstand the permanent water accumulation due to the defective scuppers. This was done as an emergency repair due to your inaction on the warranty claim. For your information also, a roof coating was initially requested not to save any money but in order to get the house LEED certified later!

7- Transfer of warranty: My warranty transferred the original roof warranty you provided to the previous owner and extended that warranty until 02/22/2015. Nothing on the contract front or back states exclusions from defective drainage or remedies in case the warranty provider refuses to act upon the written warranty verbiage. The terms are clear: 5 years warranty at no additional cost, which covers materials / workmanship / no leaks. This warranty was transferred and extended.

8- On your own website under flat roofs it says: "Many “flat roofs” tend to collect water and debris due to poor design." Does that mean: "Many “flat roofs” tend not to collect water and debris due to good design." If that is the case then why is my roof collecting an enormous amount of permanent water due to that the good design that actually failed inspections 6 TIMES before finally passing!

9- What this dispute is about? The focus of this specific dispute is basically summed up in three points: the slope of the roof towards the scuppers as indicated on the job copy you signed, the proper function of the scuppers, and failure to honor the warranty that resulted in a monetary loss to me and my family.

Mr. Thompson, like you mentioned "enough is enough". I agree on that notion in the sense that our conversation has become both unproductive and useless.

Ponding in low lying patches is fine with me, but permanent water accumulation that covers 20 - 40 of the roof surface for more than 5 days is a disaster waiting to happen and the roof will continue to cup and hold more water.

You mentioned on many occasions that the roof is dead flat. I have estimates, job copy and official and original hand written documents showing 1/2 / 12 slope. This slight slope is designed to move water to a drainage system; otherwise why are the scuppers? Right now, the drainage is not working and that is considered poor design according to your own company standards. How do we resolve this amicably? I am not putting marine pumps or buying a new roof on top of a 2 year old roof as you suggested... When three reputable and licensed roofer; plus an engineer with a leveling tool all confirm that the 2 front scuppers are way above the roof level and that is a workmanship flaw that should have never passed inspections; then I am sorry to tell you this but all three contractors and an engineer cannot be wrong. I went to the city and raised hell, they told me bluntly, we are held harmless and this is a civil case through the recovery fund, an insurance claim, or whatever your legal counsel sees fit.

At this point just to prove to you I am eager about getting this case resolved, I am willing through the existing counter settlement proposal I submitted to your legal counsel Mr. Justin Fineberg and the Attorney General to front the entire cost of the independent engineer regardless of their findings.

Finally I would like to stress the fact that we are both business people, and in business terms we both know that this case is going to get resolved without some give and take. I am giving the entire cost of the engineer.

Here is how Wikipedia puts similar business situations "In financial circles, the Mexican standoff is typically used to connote a situation where one side wants something, a concession of some sort, and is offering nothing of value. When the other side sees no value in agreeing to any changes, they refuse to negotiate. Although both sides may benefit from the change, neither side can agree to adequate compensation for agreeing to the change, and nothing is accomplished."

I will leave you with that thought.

SO MUCH FOR we were NEVER ......NEVER ...... NEVER ..... a service magic client and had a seal of approval. just a ver malicious attempt to use somethin innocent into something horrible. 

February 14^th, 2014        

John Thompson                                                                       

Thompsons Roofing

7021 Park Street

Cooper City, FL 33024

Mike Shirk

Supervisor-HomeAdvisor.com

14023 Denver West Parkway

Golden CO 80401

Dear Mr. Thompson,

This letter is to confirm that you were an active member with HomeAdvisor.com (formerly known as ServiceMagic.com) between the dates of 10/25/08 to 10/27/2011.  During that time you accepted 287 leads from prosepctive clients and received 7 verified ratings that averaged 4.52 out of 5.  At the time of service with HomeAdvisor.com you were authorized to advertise your business with our seal of approval.  You are currently not a member and not advertising your business as a screened and approved member to the best of our knowledge. 

Best Regards,

Mike Shirk

303-963-8451

mshirk@homeadvisor.com

Below you will find a statement from home advisor. Mr Atar wants to paint a picture fo us decieving him but this had nothing to do with a BBB logo or a service magic logo. In fact he only went there to add controversy and try to show deception. In reality we already DISPROVED his original comments of us and service magic he states and i quote "Fact: Your company is not associated with Service Magic and YOU NEVER HAD A “SEAL OF APPROVAL”. A simple phone call to that company now called “Home Advisor” proved that they never had a record of you or your company. Again, you falsified that information on the contract and in your email signature in order to gain the trust of innocent customers."

This to me is an out rage and we are looking into a defamation of charter case based on the fact that this statement is COMPLETLY FALSE and although Mr. Atar wrote this himself in this article and said it many times in other forums. what bothers me is that someone can go off topic and try to creat deception when it had nothing to do with that at all. this was an older version of our logo which we recently changed to show all the new companies we are in business with. futhermore there was NO misleading the tranfer of the warranty was based soley on the fact we roofed Mr. bakers home thats why he wanted to tranfer the warranty thats it. Perception is everything. we are proud to say that MR. Atar although un happy with the wrong person is the only situation our company has had since its conception and we will defend our name and all these posts in the coming months. 

ATTACHED is the letter from Home advisor 

John Thompson                                                                       

Thompsons Roofing

7021 Park Street

Cooper City, FL 33024

Mike Shirk

Supervisor-HomeAdvisor.com

14023 Denver West Parkway

Golden CO 80401

Dear Mr. Thompson,

This letter is to confirm that you were an active member with HomeAdvisor.com (formerly known as ServiceMagic.com) between the dates of 10/25/08 to 10/27/2011.  During that time you accepted 287 leads from prosepctive clients and received 7 verified ratings that averaged 4.52 out of 5.  At the time of service with HomeAdvisor.com you were authorized to advertise your business with our seal of approval.  You are currently not a member and not advertising your business as a screened and approved member to the best of our knowledge. 

Best Regards,

Mike Shirk

303-963-8451

mshirk@homeadvisor.com

Mr atar fails to realize that this is about structure not the the roofing system. Any low slope (Flat roof) will pond without having it atpered and Mr. baker did not pay to pay it picthed, maybe thats why he sold the roof after all he knew what the roof was doing for years and cleaned the roof off himself as maintenance. 

It seems that Mr. Atar continues to attack our name and reputation. Mr. Ahmed goes as far in one post as to say that we could be great people and a great company but..... and then in another post that we are the worst company and would not recoomend us to his worst ememy. WOW . well thank God we have many more happy clients than dissatified clients. in realy Mr Atar should be angry at the previous home owner who knew the issues of the roof and didnt complain about the roof ponding because he knew it would. in fact Mr Atar says that we should be respoble that the elastomeric didnt hold hold because its not receommended,

What Mr. Atar doesnt realize and we feel very confident going forward about the the FACT that this was the HOMEOWNERS choice, we explained to him that the roof would continue to pond and we explained to him that he would have these issues unless he spent the extra money pitching the roof.  the home owners choice was to USE the SMOOTH MODIFIED top sheet. By choosing the smooth roofing membrane it has to be covered with a product, the product he chose based on expense was elastomeric.  Furthermore Mr baker the previous home owner for 4 plus years never complained about the ponding BECAUSE HE KNEW what he purchased.

ITS on the CONTRACT which he signed and initialed. I understand Mr. Atars concerns but this isnt a wormanship issue. the workmanship was done exactly to the plan on the permit which Mr. Baker signed, and the plan was done to the contarct which Mr. Baker signed. THOSE ARE THE FACTS of this case and those signed documents plus the approvals by the city are what makes our case very clear.  i understand his frustration, yet what hes doing is pushing us to prtect ourselves from defamation by continuing to post these opinions which he calls facts. fortunatley we have all the pictures and the signed contarcts stating the facts.  

Now Mr. Atar is now aatcking past names Global roofing services ? this was an office we were going to open in palm beach and decide not to , it never had any compalints ! J&D Roof tile Repair AGAIN NEVER HAD ANY COMPLAINTS both those names were still AFFILATED withour corporate name so what PICTURE IS HE TRYING TO PAINT. 

AS A MATTER OF FACT let me spell it out.... MY company J&T quality Investments group HAD ZERO COMPLAINTS under ANY NAME in the last 3 years FROM CUSTOMERS according to the BBB. AS A MATTER OF FACT in every forum online in every media source our ONLY consistancy is ONE COMPLAINT a new one from MR. Atar he even logs in as different people to leave multiple negative review and whats even more disgusting is he now is mad at the BBB which never sided with him anyway, mad at the city because they were satisfied with the quality of the roof.

I MEAN ENOUGH IS ENOUGH ! see it for what it is, Its a person who paid 1000 which we will happily give back to keep a warranty on his roof that is not leaking which if it was leaking before he voided it by having outside contractors on his roof which it clearly states on his signed contract, we would have gladly come out, matter of fact he states we never communicated with him so HE HAD TO HIRE someone but when he says that in court, we have the emails and texts to show that we offered to go there many times even with the city officials.  

The Better Business Bureau recently updated the listing for Thompson's Roofing AKA (J & T Quality Investments Group, Inc.) AKA:  (J.D. ROOF TILE REPAIR) AKA and originally listed as "Global Roofing Services" at "http://www.bbb.org/south-east-florida/business-reviews/roofing-contractors-north/global-roofing-services-in-hollywood-fl-26002502#sthash.koif7tE1.dpuf"

Attached are captures of all the listing updates to date so there is no confusion to what the BBB initially did and changed. Luckily, the pages were cached by many online archives so there is hard evidence to go back to.

I am currently waiting for a response from the BBB for an explanation of the awkward changes.

Also, the BBB has actually ruled on the case that the business was not responsive and sent me a final notice; only to change their minds and re-open the case! See letter from the BBB.

Flat roofs create unique maintenance problems. Many “flat roofs” tend to collect water and debris due to poor design. Keeping flat roofs dry and free of debris can add valuable years to your flat roofs life. We believe in making sure that all Flat roofs are done properly in order to save you the headache a flat roof may bring you.

http://www.thompsonsroofing.com/products/flat-deck-roof/

So in the company's own words, poor design = collect water.

2 year old re-roof job by Thompson's Roofing. Did not want to honor warranty. It has cost us over $4500 to mitigate the premature damage so far.

Email recived from Home Advisor: Sun 2/02/14 8:35 AM

"Dear Ahmed,

Thank you for your email. I have checked in every way they I can and Thompson’s Roofing is not an approved member of Home Advisor. This has been sent to our follow-up team for them to explore why he is using our logo. I apologize for any confusion. Thank you for bringing this to our attention.

Thank you for being a part of the HomeAdvisor community; have a nice day.

Best regards,
Emily Diercouff
Customer Care Advisor | 1-800-CONTRACTOR | (1-800-266-8722)"

THIS IS DIRECTLY from the BBB 

Good Morning,
  As Previously stated, the alert that was on your review is relating ONLY to the TRADEMARK violation. 
ABSOLUTELY nothing to do with the complaint in question. 
(A,Antar). 

--Best Regards

We were and HAD A SEAL OF APPROVAL FOR YEARS WITH a 4.52 OUT OF 5 RATING with service magic. Mr. Atar obvioulsy doesnt know all the facts. who is the one misleading who !  un less you pay to have a FLAT ROOF PITCHED it MAY HOLD WATER and has NOTHING to do with WORKAMNSHIP only trying to SAVE MONEY ! 

THERE IS NO ALERT FOR THOMPSPONS ROOFING for siding with Ahamed,  in actuality Mr. Atar has completetly changed his comlaint about us several times.  We spoke to the BBB this is there response.

"Good Morning,

  As Previously stated, the alert that was on your review is relating ONLY to the TRADEMARK violation. 
ABSOLUTELY nothing to do with the complaint in question. 
(A,Antar). 

--Best Regards"

basically the only one making up stories is Mr. Atar we have ONLY had ONE complaint in 3 years with the BBB and it was by Ahamed Atar, AKA hamada, AKA keneth Cole, 

LIES : Ahamed says we were suppose to pitch his FLAT ROOF 

FACTS: Ahamed is NOT EVEN the original homeowner and we we only tranfered a warranty to him

FACT :The roof was NEVER supposed to be picthed and the permit records reflact that  

Lies: Said that the City officials agreed with him and that the BBB sided with him (we have that in writting)

Fact: we spoke to city officials and i quote "it is HIGLY UNLIKELY that we would ever say that to a home owner about any roofing project"

FACT: the BBB removed the alert about our company as we were previously an ACCREDITED Buiness with NO COMPLAINTS and will accept our accreditation again in the upcoming months 

FACT:the BBB representatives said and i quote "we have NOT SIDED with Mr. Atar" they also provided the statement above in writting

Lies Thompsons roofing is bullying them

FACT: its AHamed who continues to say FALSE accusations to make his case seem better than it is NOT thompsons roofing we have kept our professionalism. 

FOR HUNDREDS OF REFERRALS CONTACT US AT ANY TIME WE HAVE referrals from repairs, to sloped flat roofs, to normal flat roof. 

in closing we know we cant make everyone happy, yet this man is not the original homeowner nor being upfront on even documented claims such as his comments  Ahamed Atar quotes "In either case, it is worthy to mention that the BBB has sided with my case and issued a consumer alert regarding this business."

that was also false and documeted in writting 

The BBB has issues an alert regading Thompson's Roofing of Hollywood, Florida. This is the alert by the BBB "The company's marketing materials may include one or more of the following references: "Better Business Bureau", "BBB", BBB Logo or torch, or a reference to Better Business Bureau affiliation or accreditation. This business is not an accredited business with this Better Business Bureau & our policies prohibit such a reference. - See more at: http://www.bbb.org/south-east-florida/business-reviews/roofing-contractors-north/j-and-t-quality-investments-group-in-hollywood-fl-26002502#sthash.bmCMPFtp.dpuf"

The same fake BBB logo and other fake affiliations are on our contract. They misled us to believe they are trustworthy.

In addition, Thompson's Roofing was given a failing grade of "D-" for failing to address our case, despite all the evidence we submitted.

Fist of all, I am stating facts in all my reviews of your business online.

Fact: We paid $1000 to transfer and extend the warranty to our name. The warranty covers the following per the contract: materials, workmanship, and no leaks until 05-22-2015

Fact: The contract shows a roof pitch towards the scuppers and calls to replace and lower the scuppers.

Fact: The tremendous amount of water on our roof is permanent and has no way to escape. It causing structural stress and you will be held liable for the bad roof pitch and for putting the scuppers way too high for the water to drain.

In the construction industry, the National Roofing Contractors Association (NRCA) defines roof ponding as "water that remains on a roof surface longer than 48 hours after the termination of the most recent rain event. Most flat roof systems are designed with a slight pitch to shed water off the sides, usually into a scupper system or into an internal drainage system. When a scupper or drain is clogged or fails for other reasons, storm water tends to pool around that low area. Over time, with each passing storm, the weight of the storm water will deflect the structural system beyond the structures bending point, thus allowing a bigger puddle to form. As a bigger puddle forms more weight is applied to the structural system causing more bending, allowing an even bigger puddle, then more weight, until the structure fails. (Wikipedia as a source)

Fact: Elastomeric paint is never recommended for ponding water as it will break down quickly. This information is on the label of the product used to coat the roof. Does not mention that anywhere on the contract or the estimate.

Fact: Your company is NOT BBB accredited as claimed in your email signature and the contract we signed. You have falsified such information in order to gain our trust. As a matter of fact, the Better Business Bureau websites states that you are NOT accredited and have a “D” rating.

Fact: Your company is not associated with Service Magic and you never had a “Seal of Approval”. A simple phone call to that company now called “Home Advisor” proved that they never had a record of you or your company. Again, you falsified that information on the contract and in your email signature in order to gain the trust of innocent customers.

Fact: You wanted to sell us a new rood when we contacted you about the roof problems, then suggested we install a marine pump.

Fact: We submitted formal complaints against you and your business to the State Attorney, The Department of Business & Professional Regulations, and the Florida Department of Agriculture and Consumer Services. Why? Because you were given adequate time to fix your workmanship and you responded by trying to sell us a new roof and recommending we install a marine pump on the roof!

Fact: Up until today, you have cost us over 5 thousand dollars in roof repairs.

Fact: You were paid over 12,900 in 2009 (early 2010) to do what is on the contract and estimate. BTW, your own estimate for a roof pitch towards the scuppers and lowering and replacing the scuppers is 10,480 so you were paid very well on top of that to do the job right.

Fact: I never asked for a new roof. I asked you to fix the existing problems with your workmanship and honor the warranty. Check the case with the Attorney General.

Fact: You copied my personal email on a private email correspondence with a personal injury lawyer by the name of Steven Lander in order to bully me. I took your email and forwarded to the State Attorney and DBPR to show your unethical tactics.

Fact: You are the registered agent for your own company and have dodged registered mail correspondences mailed out to your home/business address. This is a violation of the State laws.

Thompson’s Roofing has been in business for many years. During this time, I would be ignorant to say that I’ve never had an unhappy customer. But what I can say, is that since 2001 we have never had any BBB complaints, state of Florida complaints or a situation that could even escalate to this level. A large portion of our success is because of our integrity and dedication to satisfying every customer, even when it’s not our liability.