Report: #1318828

Complaint Review: Thornton's RV Repair & Service

  • Submitted: Mon, July 25, 2016
  • Updated: Mon, July 25, 2016
  • Reported By: Sandra — Tomball Texas USA
  • Thornton's RV Repair & Service
    20800 FM 1488
    Magnolia, Texas

Thornton's RV Repair & Service Unprofessional Workmanship and Diagnosis on Motorhome Magnolia Texas

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In February, 2016 took our 2008 Coachmen Concord to Thornton's RV Repair and Service in Magnolia, Texas for needed repairs.  Roof leaks and other issues were described and Mr. Thornton, along with a service man, seemed to understand the problems.  They called back stating entire roof needed complete sealing and should take care of all leaks discussed.  They also wanted to replace the rubber seal around the bedroom slide and do other repairs.  The roof seal did not stop leaks and returned, then they said it was something else to do with the water control box.  They charged a total of $1260 for seal (which didn't work) and did not seal the light on top front of window (this was the actual reason for the leak and had to have it resealed).  After first $1260 didn't fix leak, they charged us $429 to fix the actual leak in the bedroom which was under the bed, not on roof.  After checking, regular price for roof seal is $600, not $1260.  Charged for pilot light and still goes out. 

After sending them a complaint letter, they just said to return it.  No way, they'll find another reason and charge more.  They are not professional and do not stand behind their work.  The repair man said they didn't have enough employees to do the work (only saw him, so think he is doing everything).  I would not refer anyone to them.

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