Tickets In Time Online Broadway Ticket Center - Slow delivery and Wrong Tickets, Omaha, Nebraska

We placed an order for Jersey Boys at Whitney Hall, Louisville, KY on July 25, 2010 for 2 premium tickets for the Saturday, August 14, 2010 8:00 PM performance; we purchased standard delivery and also ticket insurance (Insurance provider is Mondial).  An email confirmation was received indicating the above order information.

Having not received the ticket by Aug 9th, we contacted them at info@tixintime.com as indicated in the email for order inquiries and called the contact number (866) 380-3816 later that day.  We were told that the tickets would be shipped out the next day and should be delivered on Friday, Aug 13th.  Two tickets just arrived a short time ago via FedEx but they are tickets for the wrong performance.  Called Tickets In Time immediately and the representative found the order and said she'd check into it and get back to me shortly.  Since I have physical tickets that I paid them $142.00 + $26.98 "Service Fee" each for plus the $15.00 delivery fee, I'm not sure how they'll make this right.  I'm still waiting for that call back so we'll see.  By the way, the ticket face value is $77 + $12.20 service & tax.  We knew they'd make a hefty profit but this is scalping!

I suspect they'll tell me that tickets are non-refundable and try to talk us into going to the earlier performance.  We will be traveling from out of town and can't make that performance (and would have booked them if that's what we wanted).  If they can't provide similarly good premium seating for the performance we booked, we would like a refund of our purchase price as well as fees.  We have the email order confirmation from Broadway Tickets Center.com and the error is clearly not our fault.  The ticket insurance we also purchased apparently doesn't cover their error so that's of no value to us either.  In fairness we'll report the final resolution of this issue as a follow-up.