Report: #1331317

Complaint Review: TIGER LOCKSMITH

  • Submitted: Mon, October 03, 2016
  • Updated: Mon, October 03, 2016
  • Reported By: Soy — YONKERS New York USA



*Consumer Comment: This is a long-running locksmith scam - nationwide

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I could not get into my apartment on saturday October 1st when I got home at night a little before midnight. When I put my key into my cylinder and turned it to the left to open my lock it would not turn no matter how many times I tried. It seemed as if the lock was not making contact internally. So after several unscucessful attempts to wiggle my key to try to get the door open, I decided to search google and look for a 24 hour locksmith near me a little after midnight (October 2nd).  The first company that came up in my search was Yonkers (914)265-4626. So I dialed the number after i dialed another locksmith that I was recommended that never showed up. When I dialed the number a very polite gentleman answered the phone and said that he would have someone to me in about 15 to 20 minutes. About 20 minutes later a man called me stating he would be at my location in 20 minutes. [continued below]....


Once the locksmith came I lead him upstairs to my apartment and he attempted to open my door using my key and was also unsuccessful. He then used a long screwdriver and stuck it through the side of the door to try to budge it open and the door still would not open. Then he told me that I would need a new cyliner which would cost me $80 plust the $15 service fee. I thought it was a little pricy was was okay with it because I wanted to get in my apartment. The locksmith put the new cylinder in which did not work to open the door and he turned the key so hard to the left that he broke the key in the door. At this point he had already destroyed my cylinder hole so even if he put my old cylinder back in there would've been a hole below it. He got frustrated and called someone on the phone (maybe the company) and started to speak in another language. It seemed he was asking for advice.

So after his 1 hour long phone call and tugging and pushing at my door he began to attempt to get the new cylinder out. He had to drill to do this. At this point my door lock was already destroyed by the locksmith from all the drilling and pulling and tugging. So he turns to me and says "so here's the story i'm gonna have to install a new lock because i destroyed the old one and that's the only way you will get in". I was desperate to get in so I agreed to it. At this point my lock was damaged by the locksmith anyway. So next the locksmith proceeeded to drill a large hold with a drill that a circular thing at the end that made a large hold underneath my cylinder hole. Once the Locksmith made the hole he then was able to see the lock internally and used a screwdriver to turn the internal part of the lock and my door opened. The locksmith then put a new "Guard Security" Lock on my door with a cylinder included. He took my old cylinder with him and then asked me for my card. I assumed I was still paying about $100.00 then I he entered my card information on his cell phone and I was charged $793.

The breakdown of my charges at as follows; Open door $185.00, Mekanizem (the lock) $450 , cylinder $80, service call $15, Tax $63 total charges $793.00. I feel that the locksmith took advantage of me because I was a woman alone late at night. When I researched the charges I realize the lock should only have costed me $55.00


This report was posted on Ripoff Report on 10/03/2016 06:29 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

This is a long-running locksmith scam - nationwide

AUTHOR: FloridaNative - (USA)

Go to the FTC(dot)gov website and read up on the locksmith scam.

This particular scam is nationwide and the people most likely to fall for it are those in your position of needing to get entry into a home or auto right away so they google the local locksmith. Why is that an issue?  Because these scammer locksmiths run boiling room type operations and use fake names and fake addresses (so they look local) to get you to contact them. The price is never the price quoted to you on the phone. The reasons for increasing the price are many and varied, but the price you paid is typical for these scammer locksmith operations.

How do I know about this locksmith scam? I was taken by one of these a few years ago and see that they have grown exponentially over the last 5 to 10 years. Read up on this scam. You will be amazed at what is actually happening. 

To avoid this in the future: keep a local legitimate locksmith name and number in your phone contact list. You need to make sure they actually exist in real life and not just on google.  Or have AAA or some other type membership motor service - or something similar. The amount you paid for this one overpriced lock change would pay for years of membership service. 

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