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Report: #227677

Complaint Review: TigerDirect - Miami Florida

  • Submitted:
  • Updated:
  • Reported By: Carrollton Texas
  • TigerDirect 7795 W Flagler St. Suite 35 Miami, Florida U.S.A.

TigerDirect is extremely difficult with gift card support Miami Florida

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I was supposed to have been given a gift card for Christmas, but between receiving the gift card and wrapping it the person giving it to me lost the actual card, but on the TigerDirect website checkout it says a person can use the Order ID for the gift card.

I had the Order ID and tried using it on the website, but it did not accept it and instead charged the entire order, not just the additional amount not covered by the gift card, to my personal credit card. The invoice did not mention the gift card, so I called in to verify the facts of the order, and was on hold for four hours to get into contact with customer support. I was informed that the gift card was not processed, and contradictory to their website that it will not accept the Order ID for a gift card. I then asked if I could be sent a replacement card, but was informed that I would need to call back the next day when a manager was in.

I had the card-giver call the next day, and after three hours of waiting they were able to request a replacement gift card. It did not require a manager at all. To receive the replacement card, it is going to take two weeks; two weeks to process a gift card and stick it in the mail.

Erik
Carrollton, Texas
U.S.A.

This report was posted on Ripoff Report on 12/28/2006 07:27 PM and is a permanent record located here: https://www.ripoffreport.com/reports/tigerdirect/miami-florida-33144/tigerdirect-is-extremely-difficult-with-gift-card-support-miami-florida-227677. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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