Complaint Review: TIM PARKER CHRYSLER - HOT SPRINGS Arkansas
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- Author Not Confirmed
- TIM PARKER CHRYSLER 4722 CENTRAL AVE. HOT SPRINGS, Arkansas U.S.A.
- Phone: 501-5250777
- Web:
- Category: Auto Dealers
TIM PARKER CHRYSLER dishonest ripoff lost me as a customer HOT SPRINGS Arkansas
*UPDATE Employee: 3-year wait
*UPDATE Employee: This report needs to be removed!
*UPDATE Employee: 9/22/09
*Consumer Comment: Holy Cow !!!
*UPDATE Employee: mona helms was taken care of
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I have bought several new cars in the last ten years. I bought my first and last Chrysler product in 2002. I bought a 2002 Jeep Cherokee and believe me, it was a nightmare dealing with the staff at Tim Parker in Hot Springs, Ar.
I traded in my 1991 Ford F150 truck that I truely loved. I was promised several things when I bought the Jeep but the dealership just blew me off. I only got one set of keys when I bought the vehicle. It took a month to get my extra set of keys and my manual that goes with the vehicle. I had to make several trips to the dealership to get these items and was always told a accuse. No one knew where my keys or manual was located. On top of this, my cloth seat in the back seat ripped the second week I had the jeep. Underneath my carseat, is where the seat ripped.
I was fully covered with my 36,000 mile warrenty and my 100,000 mile warrenty. I took the jeep in and was told that I had to fix this problem myself. Now after spending $21,000 at this dealership, I thought I was a valued customer. Once I left their lot, they never wanted to see me again. I had the same car seat in my Ford truck for 3 years and it never ripped the
cloth seats. I couldn't believe what the dealership was telling me. I made several phone calls to the dealership and talked with the manager. He wouldnt budge an inch.
I was so upset because I had never been treated like this by a car dealership. Ford Dealership and Chevrolet always treated me with respect. I knew then I had made a big mistake in buying a Chrysler product. I started calling the 1-800 phone numbers to Chrysler. I was going to report them. Everytime I called them, they would hang
up on me. I couldn't get no where with these people.
One evening I went by the dealership to look at my Ford Truck that I traded in to the dealership. My truck had 50,000 miles on it when I traded it in. I notice the mileage was different. The next day I contacted the manager. He denied this. Well finally I got tired of being mistreated by these people. I called them
one Saturday morning and told them I was coming to the dealership and if they didnt fix my seat, I was making a big scene on their lot. It worked, because they took a brand new seat out of a jeep and put it in my vehicle.
I will never buy another Chrysler product as long as I am alive! I get my oil changed at Resort Ford in Hot Springs, Ar. If I have anything major to do to my vehicle, I will go to Gilner Ford and Chrysler
in Arkadelphia. The Chrysler dealership needs to train their staff not to be rude to the customer. They have lost me as a customer. They are not a 5-Star dealership.
Mona
HOT SPRINGS, Arkansas
U.S.A.
This report was posted on Ripoff Report on 06/03/2003 10:37 PM and is a permanent record located here: https://www.ripoffreport.com/reports/tim-parker-chrysler/hot-springs-arkansas-71901/tim-parker-chrysler-dishonest-ripoff-lost-me-as-a-customer-hot-springs-arkansas-59499. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#5 UPDATE Employee
This report needs to be removed!
AUTHOR: Morgan - (USA)
SUBMITTED: Wednesday, October 14, 2009
Six years...and still on the first page of Google? One day this report was on page 3 and in less then 12 hours it was back up on the FIRST page! The customer did not even remember what she had written, and agreed it was time to remove this. If you read this letter, please pass word along to your friends/family to NOT click this link. The problem was handled years ago.
#4 UPDATE Employee
9/22/09
AUTHOR: Morgan - (USA)
SUBMITTED: Tuesday, September 22, 2009
After seeing how this report is still active after six years, I decided to try and get in touch with Ms. Mona. I wrote her a letter, and the next day she called me. I told Ms. Mona that I appreciated her rapid response, and wanted to work together to remove this report. While speaking with her, I found out she no longer owns this vehicle, and did not remember what she stated in her report. Ms. Mona was willing to remove this report, but after doing some reading about this website it can NOT be removed, even if you are the author. Overall, I was pleased to know that she was willing to corporate and remove the report, she was extremely kind! She had been in the store previous to my letter, and was taken care of. Any questions reguarding this incident can be emailed to me, (((Redacted)))
Morgan
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report. #3 UPDATE Employee
3-year wait
AUTHOR: Justin - (U.S.A.)
SUBMITTED: Thursday, September 13, 2007
It took three years for me to see the article. Much like today being the first time I got to see you weighing in. Much like any other person who takes extreme pride in what they do, I was offended after a customer directed me to the site. Believe it or not, I actually found Mona's file and called her about this problem. What I found was an orphan owner who did not have anyone to help her with her vehicle. She actually showed up for a meeting and in the end she became my customer. No, I did not sell her anything. I handled all her service issues. She decided to do all the recommended service from Chrysler and drive the car past 100,000 miles. In the future I invite any questions to me at justind@timparkercdj.com. We have always been here for our customers....They are the reason we are still here after 65 years!
Justin
#2 Consumer Comment
Holy Cow !!!
AUTHOR: John - (U.S.A.)
SUBMITTED: Thursday, June 29, 2006
I have no idea whether any of the statements here are true, or if Mona was taken care of or not. Actually, I could care less. My question is this:
Why on earth did it take you 3 years to respond to this matter??????
#1 UPDATE Employee
mona helms was taken care of
AUTHOR: Justin - (U.S.A.)
SUBMITTED: Thursday, June 29, 2006
Ms. helms was well treated and cared for, but was irrational and rude everytime she did not get what she wanted.
She has been back since for service and was happy with her treatment. We are a five star dealer since 1997 and have one of the highest customer satisfaction rates in the whole southwest zone. i believe this online slander should be removed. If Mrs. helms and your company would like to have a conference call we can. I have customers who look this up and ask me about weekly.
I really would believe after this time you would have removed this comment, but if you do not please call me at 501.525.0777, my name is Justin Dukes. thanks
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