Time Warner Cable, Chatsworth, CA TWC Service Interruptions and Overbilling Chatsworth California

Melanie Demont
20211 Schoolcraft Street
Winnetka, CA 91306
310 503-2713

Time Warner Cable Account Numbers #

September 16, 2014

To Whom It May Concern,

I have just spent several hours on the phone with Time Warner Cable, again attempting to get my internet set to the correct $14.98 rate, and actively restored. My service was partially disconnected in an attempt to first get me to pay $99.97 for less than a month of internet, then $79.11 when the undesired and unnecessary service call charge was removed. I am paying the $14.98 internet service that I have agreed to, for two months, from the start date when I again began receiving service on 08/18/14 until 10/18/14. This should be $14.98 a month, or $29.96 for two months, plus another $4.00 for the taxes, fees, and surcharges. Should the TFS be higher, I will pay it. That is $33.96 and I should be paid in full, in advance until 10/18/2014. I do not want to receive any more threatening calls or service disconnections from TWC. The next billing should be for $14.98 plus allowable charges, good until 11/18/2014.

I also called and spent a lot of time with TWC salespersons, this time several hours, attempting to explain to the various persons I was connected to that I only want the lowest internet connection at $14.98, finally getting them to stop trying to sell me on further upgrades, then my service was interrupted and the call was lost as I have an internet house phone through another company. It now appears to be connected again after about 40 minutes. I have had two days less than a month’s service since having service restored after a month and a week with no service on August 18th. Before that time I repeatedly asked for the $14.98 internet only service online., in the service center and repeatedly to every individual who has called, or that I have called at TWC. Overall I have spent the better part of at least five days attempting to have my service which was erroneously eliminated back in July, restored. I had been billed almost $300.00 and had dared to ask for an explanation when I had only asked for $34.99 internet cable service. It appears to me that this cutting off service is done to warn, even threaten customers, should they dare to try to downgrade their service, this is what will happen to you. I spent more than a month without any service at all when I tried to get an explanation for why my bill had zoomed to almost $300.00. It is a pay whatever or else situation here in the West San Fernando Valley, where Time-Warner Cable has a virtual monopoly on cable service.

This horror all started when I questioned the high July billing, which made no sense to me at all. I then decided to purchase my own modem and no longer rent one from Time-Warner. I returned both boxes that I had and was paying rent for at the Chatsworth service center. The man there asked me if I wanted to disconnect all of my service and I told him no, I just want to stop renting these boxes, and pay the least possible for cable internet service only. After that service stopped in July, although I actually paid the ridiculous unexplained high billing in full, before it was cut off. Service was not restored until August 18th. I received a check from Time Warner yesterday for $130.76 on my previous account billing which I questioned back in July. That cost me a month and a half of no internet service, and still had me paying for charges for service I did not receive.

Because I am not paying the higher rate called Basic internet service at $34.99, I am pretty sure that TWC is going to again cut my service off, even with the call in today and paying the two months for the $14.98 internet service. They have not been sending full billings with explanation of the charges and heaven help you if you have to schedule half a business day to call in and attempt to get them to correct their errors. I see no way I can improve this horrible service from a utility without complaining.

Melanie D