Report: #1299255

Complaint Review: To and Mo Towing

  • Submitted: Mon, April 11, 2016
  • Updated: Mon, April 11, 2016
  • Reported By: l.b. — Beverly Hills California USA
  • To and Mo Towing
    949 Laguna Canyon Rd
    Laguna Beach, California

To and Mo Towing Unfit for Public Service Laguna Beach California

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NEVER use them!!! Nightmare!! CHP had daughter's car towed here after she was in an accident near San Juan Capistrano. 6 hours later when released from the ER, they wouldn't let her get her belongings out of the car unless she had 92.00 cash to "open the gate" because it was Saturday. They REFUSED to take a credit card. They also refused to release the car to AAA (to take to the car dealer) without the registered owner (my husband or myself) going there (we live in LA) and paying cash (again) 309.00 for 1 tow and 4 hours storage!! Two days later on Monday they REFUSED to release the car to GEICO without myself or husband being there! FINALLY we got it out by talking to a manager who works for another insurance co who said to fax a letter to them DIRECTING them release it to Geico immediately, with a copy of my license and the vehicle reg attached, and even then, it took ALL DAY for them to do so and they lost the key. This place is a collusive scam operation with CHP who will send your car there if you're in an accident, injured, and taken away in an ambulance. They keep the car as long as they possibly can to rack up the bucks, and are rude, uninformative, and uncooperative. What tow yard can't take a credit card and uses only cash??? This alone raises a big red flag. Patricia who works there is a total monster to deal with as is the owner. We are sending complaints to any official who will help close down this tax evading overcharging zero customer service scum of a company! DO NOT GO THERE UNDER ANY CIRCUMSTANCES!!!HOWEVER BAD YOUR SITUATION IS THEY ARE GUARANTEED TO MAKE IT MUCH MUCH WORST!!!

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