Complaint Review: Toolfetch - Internet Internet
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- Author Confirmed
- Toolfetch 689 Mamaroneck Avenue Floor 1 Mamaroneck NY Internet United States of America
- Phone: 800-508-4735
- Web: www.toolfetch.com
- Category: Miscellaneous Electronics
Toolfetch Paid the product full with shipping, 2 weeks later received an e-mail to pay them $70 more, Internet
*UPDATE Employee: Customer Shipping to Hawaii
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I ordered a foldable solar panel for camping from their website. When I was ordering, I typed my current address and the website calculated the total shipping amount of $7.60 and I acknowledged the total amount of $129.59 and paid thru paypal. I received a sales ordered receipt acknowledgement and started waiting..
One week passed there was no response from anyone, second week almost passed and I asked about what is going on, and there was no answer..
I e-mailed them numerous times and finally someone in the company replies back to me the following e-mail after 12 days:
"There will be additional shipping charges of $69.38 Toolfetch Christian"
They want me to pay $69.38 more on top of $7.60 I paid to send a product that only weights 2 POUNDS!!!!! This is absolutely crazy.
How come the website never had such claims when I ordered and paid for shipping alredy and acknowledged with a PROOF OF SALES? How come nobody responds to my e-mails for numerous days and finally after 12 days? Where is the REFUND?
This report was posted on Ripoff Report on 11/05/2012 07:11 PM and is a permanent record located here: https://www.ripoffreport.com/reports/toolfetch/internet/toolfetch-paid-the-product-full-with-shipping-2-weeks-later-received-an-e-mail-to-pay-th-965172. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Customer Shipping to Hawaii
AUTHOR: Toolfetch - (United States of America)
SUBMITTED: Tuesday, November 06, 2012
We at Toolfetch are following up on this report. The customer did not mention he was shipping to Hawaii which incurs increased shipping costs. We also have a specific section for customers in Alaska and Hawaii to check out which is clearly marked in the cart but the customer bi-passed this method. All of our customers use this method to get the proper rate.
We also did email the customer 2 times asking him to call us so that we can provide the proper rate as this is not a ground shipment and requires air shipping. We then sent a 3rd email stating the increased cost as we heard nothing back from him.
The customer is correct that $7.60 is the ground rate in the lower 48 states but not to Alaska and Hawaii. We stand behind Christian at Toolfetch who quoted the customer properly. The customer was given a full refund asap when he did finally contacted us 2 weeks later with multiple threatening emails.
We wanted to set the story straight as only half the story was being told.
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