Complaint Review: TopHatter.com
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This website allows you to bid on items. If you are the highest bidder you win. Then you pay for the item. This is what I did. They claimed item was worth $469. I won with $20 minus $5 for being new. When requested to pay I input all the info. The payment was processed. I was notified confirmation. Then I was informed of an immediate cancellation. They said the payment didn't go through. I checked my account and found the charge had gone through. I immediately contacted TopHatter and requested the item. I was told they had issued me a refund. Why would they issue a refund to a payment they couldn't process? I again contacted them via email requesting the item. The charge will now cost me an additional overdraft fee of $28. I wouldn't have minded paying it because of my purchase. Their response again basically too bad! I know if you bid and don't pay they will deny you bidding privilege for a couple weeks! All I wanted was the item. They wouldn't allow me to have it. I paid I should've received the item!
This report was posted on Ripoff Report on 03/04/2017 01:58 PM and is a permanent record located here: https://www.ripoffreport.com/reports/tophattercom/internet/tophattercom-internet-1359766. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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