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Report: #1217379

Complaint Review: Ripoff Report | TopTradelines.com TRUSTED Business | Ripoff Report Verified Safe™ …businesses consumers can trust. TopTradelines.com is a US Based, service organization using US Credit resources. TopTradelines’ support staff is located at a center in the Philippines which provides 24 hours per day/ 7 day a week, 365 days a year responses by a live English speaking technician who can either solve the question or refer to US experts. - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Jackson — miami Florida USA
  • TopTradelines.com TRUSTED Business | Ripoff Report Verified Safe™ …businesses consumers can trust. TopTradelines.com is a US Based, service organization using US Credit resources. TopTradelines’ support staff is located at a center in the Philippines which provides 24 hours per day/ 7 day a week, 365 days a year responses by a live English speaking technician who can either solve the question or refer to US experts. Nationwide USA

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Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to TopTradelines.com for its full commitment to quality customer service.

Ripoff Report's discussions with TopTradelines.com have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Grand Teton Professionals / TopTradelines.com listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

TopTradelines.com 's principal, Mr. Douglas Filter, has informed us that his personal philosophy is that his clients success is the heart of the business. [continued below]....
..... As a successful businessman, Mr. Filter feels it is critical to listen to his clients and respond properly. By always putting his customers first, Mr. Filter hopes to maintain TopTradelines.com as a successful enterprise both now and for many years to come. Our staff "strives to add value in service, understanding that a successful business model is based on value-added services, and client care". With us, you'll always receive a complex and customized approach to credit counseling and updates that comes from a team who consistently borrows strategies from large brands and adapts them to fit the financial needs of small businesses all over the world."

One of the things Ripoff Report learned in the course of its review is that typical customer feedback reads, "Grand Teton Professionals / TopTradelines.com truly communicate all aspects of the service in a timely and effective manner. We are very pleased with the responsiveness that the employees show us. They are serious about meeting commitments and deliver on their promises."

TopTradelines.com is Ripoff Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..



The information provided in this report below is based on comments made by Douglas Filter & Marissa Schwartz during an onsite inspection held by a third-party verification company with no biases towards TopTradelines.com.

Grand Teton Professionals is a mother company that manages and operates a suite of sister companies and websites. These websites all offer slightly different services that help people get financing personally or through a business. Douglas Filter stated the following about his company, "they are sensitive to people who come to us that need money. Normally these people that come to us are desperate or have had problems with credit. That has resulted in a couple of our brands or companies working to help them restore credit. We started about 9 years ago helping people get funding." Two of these sister companies are Top Tradelines and Wholesale Self Corp which operate under Grand Teton Professionals. Wholesales Self Corp focuses on aiding people who are interested in owning a corporation. Mr. Filter expressed the motive behind Top Tradelines, "it allows us to add the qualified person onto the tradeline. We try to add them before it gets reported to the credit bureau, but it can affect the timeline. If it hasn’t posted in a couple of weeks, we do have a database that we can look and find one that will post faster. We want them to get the service and credit boost." Grand Teton Professionals goes above and beyond to ensure that their clients are able to get financial assistance from a variety of methods.

Leads for Grand Teton Professionals are primarily obtained through social media marketing. They keep a list of individuals who have viewed their website or applied for a financial service and reach out to help foster that interest. Mr. Filter expressed the sales and services process once an individual has decided to utilize their services, " if you come in on Grand Teton Professionals, the website would give you the full range of brands and it would take you to the individual website. What you would do is pick what you are most interested in. That would take you to the brand website as well. You would read the info on the website, the FAQs. Common concerns people have concerning our web sites. We explain all of that with caveats. It depends on how long it takes the credit bureaus collect the data once you are attached to a credit card. It always pulls up the person's credit data.





CUSTOMER CARE & COMPLAINT RESOLUTION – TOPTRADELINES.COM

During the on-site interview, Mr. Filter was asked to describe a situation where a client was not satisfied with the level of service they received. Mr. Filter expressed that their most common complaint arises when potential clients are unsure as to why they need to submit a current credit report. Since this is a required measurement for certain programs Grand Teton Professionals will recommend credit clean up programs or different programs that do not require a credit check.

When asked to comment on complaints posted on Ripoff Report's website Mr. Filter stated the following, "We have a database for everyone that has ever talked to us. I cannot find that file or any reference to him in that file. He refers to us in reference to EZ Unsecured and a person named Leo Davis. We are in CT not in NY. We’ve never been to NV. We did have a broker that was in Las Vegas that set up ghost sites that looked like ours, had different names. He made friends with someone at the Call center that would send leads to him and he would move over to his own company. When people would call in wanting to know where their work. We didn’t have it in the database and they would start talking about websites like ezunsecured.com and they are not our websites. Of course, the first thing we did is offer them services so they get something. We can’t refund them the money as we didn’t pay the money. He took text directly from our website and used text scape to prove it was originally taken from our website. We got a non-compete against him as he was a broker for us that signed a contract with us. There are people out there like unsecured that look like us but are not us. The Ripoff Report is not us. I know exactly who ripped these people off." In order to further assure future and current clients, Grand Teton Professionals has a surety bond posted on each website. You can read the surety bond and have the option to report any misconduct from there. Mr. Filter additionally stated, "we have a reputation management group that ensures that the message gets out correctly and truthfully. We put our TOB out in front for everyone to read. We ask them to check that they have read them before they go into business with us. We want them to be aware that they know what our refund policy and our privacy policy is. It's transparent, it’s not hidden, it’s not fine print."

When asked what type of changes they have made to honor their commitment to making things right with the consumer per the request of Ripoff Report, Mr. Filter stated, "one thing we do is we look at those complaints. It’s hard to determine who these people are especially when they are complaining about us, but the company isn’t us. I do training for the sales reps and the experts that work with clients. My experience now includes that they go over the timing problems the scheduling issues with Top Tradelines. With Wholesale Shelf Corp, I don’t want to sound arrogant but we don’t have any complaints. The one on Ripoff Report that is out there is not us. We try to inform consumers if they come to us with really bad credit, Tradelines isn’t going to work for them. If it’s not going to work, we will recommend credit repair or something that will help boost them to Tradelines. I train my people to tell someone they may not be a good fit for Tradelines and will ensure that they won’t get into something with pitfalls."

Grand Teton Professionals is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program, "I like the advocacy program because it gives us the chance to show we are a responsible corporation and we take complaints seriously. It gives us a voice that is a little stronger against Ripoff Reports. The complaint is always at the top of the page, our response is an afterthought. Learning what the consumers are complaining about and working with Ripoff Report we can become a more responsible company and more proactive...the internet allows people to free speech. As long as we have a voice to be able to respond and provide evidence. That’s all we ask."





TOPTRADELINES>COM – STATEMENT FROM THE EXECUTIVE TEAM

" Our Sales Professionals will be your first link to finding the right tradelines for your needs and budget. Support staff experts will then monitor the progress of the tradeline implementation to make certain that it is timely and accurate. Should any problems arise, even those out of our control, we will substitute equal or better products.

We are one of the top suppliers for helping individuals and small businesses improve their credit ratios. Please take time to review our site, learn about some of our tools, meet the people who will manage your account, understand our history, and receive answers to some of your questions.

TopTradelines.com 's team include trained sales representatives - the client's first contact with our company. Solutions offered are then checked with credit experts. Our support staff has managed thousands of successful tradeline implementations and is one of the top teams in the nation. Grand Teton Professionals / TopTradelines.com takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "TopTradelines.com provides a very positive environment to work. Opportunities for suggestions and improvements are encouraged. The executive team is truly concerned about our contribution to the company and providing growth opportunities for us. All bosses take the time to listen and communicate with employees and customers" Ripoff Report was pleased to learn that Grand Teton Professionals / TopTradelines.com 's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.



STATED IMPROVEMENTS FROM TOPTRADELINES.COM

Grand Teton Professionals / TopTradelines.com recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Grand Teton Professionals / TopTradelines.com has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with Douglas Filter, Ripoff Report is convinced that Grand Teton Professionals / TopTradelines.com is committed to quality delivery of services resulting in total client satisfaction.



How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of. They have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that TopTradelines.com meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24-hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint, so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses, so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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toptradelines.com miami Nationwide

ABOUT THE RIPOFF REPORT BELOW:

Ripoff Report would like to let readers know that Ripoff Report emailed this customer, so the member business could make things right with them. When a business joins the Corporate Advocacy Program, Ripoff Report emails everyone from the past so the member business can make things right with them. Of course, everything within reason. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses, so we can insure that the member business did right by their customer. The author of the Ripoff Report below never responded to our offer to help them.

STATEMENT FROM TOPTRADELINES.COM:

This was filed in March of 2015, Grand Teton Professionals bought the company in July of 2015, we revamped customer service, and have tightened standards for serving our clients as well as responding to complaints.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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I signed up to get a tradeline back in september of 2014 . Nothing post to my credit file . They cause a hard inquiry on all 3 experian equifax and trasunion . My points drop from 746 to 723 . Lorena Ortiz is rude and she only cares about the money they took from you . after 5 months I request for a refund and they refused to issue and treat me if I charge back . They even send me email from (((redacted))) trying to inpersonated a death attorney , poor guy die when he was 72 in New Jersey . 

 I charged back the amount and receive my $1000 with the credit card  (visa allow you to charge back up to 6 months ) . Just this week I have received a collection notice from them of $3500 . They are a joke I am filling a report with the ftc and with my local police . They violated several state and federal law when the  pulled my credit as if it was for real estate purchase . 

 THEY ARE SCAMERS stay away . Any good company should not want to keep the clients money if they were not able to deliver . 

 Fell free to contact me if you have any questions . I would rate to see a honest person falling for this scammers 

This report was posted on Ripoff Report on 03/22/2015 05:43 AM and is a permanent record located here: https://www.ripoffreport.com/reports/toptradelinescom-trusted-business-ripoff-report-verified-safe-businesses-consumers-can-trust-toptradelinescom-is-a-us-based-service-organization-using-us-credit-resources-toptradelines-support-staff-is-located-at-a-center-in-the-philippines-which-provides-24-hours-per-day-7-day-a-week-365-days-a-year-responses-by-a-live-english-speaking-technician-who-can-either-solve-the-question-or-refer-to-us-experts/nationwide/toptradelinescom-miami-nationwide-1217379. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 General Comment

Please update

AUTHOR: atad - (USA)

POSTED: Tuesday, November 08, 2016

After you contacted the credit card company for the $1000 charge back, you claim they sent you a $3500 collection notice. Did that ruin your credit? I noticed on their website that they threaten people not to reverse charges on them.

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