Complaint Review: Tracfone Ms. Keva Bygrave, Manager Executive Resolution (Tracfone) - Miami Florida
- Tracfone Ms. Keva Bygrave, Manager Executive Resolution (Tracfone) 9700 NW 112th Ave Miami, Florida United States
- Phone: (305) 640-2000
- Web: www.tracfone.com
- Category: Cellular Phone Companies
Tracfone Ms. Keva Bygrave, Manager Executive Resolution (Tracfone) Tracfone sent me a broken replacement phone and refuse to send one that works. Miami Florida
*Author of original report: Satisfaction - resolution with Tracfone
*UPDATE Employee: Tracfone Ms. Keva Bygrave, Manager Executive Resolution (Tracfone) Tracfone sent me a broken replacement phone and refuse to send one that works. Miami Florida
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I had an Android from Tracfone for a couple of years. It no longer worked, was still in warranty. I contacted Tracfone and they sent me a replacement phone (Samsung). When received, the phone was broken. It took 3 weeks or so to receive. I contacted Tracfone to let them know that their Samsung replacement phone was broken. I have spoken to at least 6 agents over the past month or so only to be told they cannot send me a replacement phone because the Android is out of warranty. One agent admitted it is not may fault that Tracfone sent me a broken phone and the warranty has othing to do with it.
He said he will put in a "ticket" to send me a new replacement phone and to call back in a few days to see when I will receive my phone. I called back and there was no record of a ticket being filled out to send me a new replacement phone. I have saved two on-line chats with Tracfone showing their refusal due to warranty issues. The warranty should have nothing to do with this since I was sent a replacement phone - that was broken) within the warranty time line. I am getting nowhere with Tracfone. I also have over 2,000 minutes and web data to use up yet before February 2018. Can this situation be resolved? Looks like Tracfone does not want to resolve it at all. The run-a-round is horrible to consumers like myself.
This report was posted on Ripoff Report on 12/01/2017 10:26 PM and is a permanent record located here: https://www.ripoffreport.com/reports/tracfone-ms-keva-bygrave-manager-executive-resolution-tracfone/miami-florida-33178/tracfone-ms-keva-bygrave-manager-executive-resolution-tracfo-1414648. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Author of original report
Satisfaction - resolution with Tracfone
AUTHOR: Dr. Pat Schafer - (United States)
SUBMITTED: Monday, December 18, 2017
I contacted the Tracfone corporate office in Miami, Florida. I chatted, online, with miss: Tiffany Tobler, TracFone Corporate Office,Executive Resolution Specialist 305-715-6500 Ext. 6026. She did a fantastic job of unwinding the complexities of my account that have developed over the past few years. My account was not kept up-to-date via of phone numbers; moving address, SIM cars, sending a phone that did not work, etc. If anyone has any problems, Tiffany is the phone to contact. She knows what she is doing. I had no luck with at least 8 agents in trying to solve my phone issues. Dr. Pat Schafer
#1 UPDATE Employee
Tracfone Ms. Keva Bygrave, Manager Executive Resolution (Tracfone) Tracfone sent me a broken replacement phone and refuse to send one that works. Miami Florida
AUTHOR: Tracfone - (United States)
SUBMITTED: Sunday, December 17, 2017
Hi Dr. Patricia Schafer
I am working with TracFone Wireless and I have read your post in this blog. I know how this has been very frustrating and we understand where you are coming from. Please allow us to help you resolve your concerns. You can contact us via chat at http://bit.ly/2gQCmUz for further assistance. We are looking forward to hear from you very soon. Thank you.
Mellannie
TracFone Wireless
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