Complaint Review: TracFone Wireless, Inc.
TracFone Wireless, Inc.- BIGGEST SCAM BIGGEST SCAM thousands of BBB Complaints Miami Florida
*UPDATE Employee: TracFone Wireless, Inc.- BIGGEST SCAM BIGGEST SCAM thousands of BBB Complaints
*UPDATE Employee: straight talk wireless owned by tracfone Stealing Data while you sleep and false advertising
*General Comment: Self entitled much??
*Consumer Comment: OK, so did you get a warranty of some sort?
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Phone was purchased and stolen five days after. I prepaid three months and called Tracfone immediately.
I had phone turned off, and number cancelled. I was advised I would receive a replacement phone within five days. In five days received empty box and called. They said that was to return phone. I advised again how can I return a stolen phone since I called it in to cancel? I spent no less then 2.5 hours on the phone.
Advised by customer service, oh they said wrong thing, they transferred me to another person, that person had me waiting 39 minutes and barely spoke English as do MOST of their agents. Finally told higher up would handle the reimbursement of minutes, because I advised I would NEVER do business with them they told me to buy another phone and I would get minutes transferred, THEN was transferred to Corporate who advised me after 42 minutes they are no thee ones who would authorize minutes returned to CC. then put on hold with someone who could 69 minutes later, was told they will sell me a phone. So stolen phone replacement promise - ZERO, Minutes reimbursed - ZERO, and loss of time - Priceless. IF your going to have a phone company that is US owned, perhaps have people propertly trained in ENGLISH language, or be constistent in services offered And NOT backed.
This report was posted on Ripoff Report on 03/22/2016 09:05 AM and is a permanent record located here: https://www.ripoffreport.com/reports/tracfone-wireless-inc/-/tracfone-wireless-inc-biggest-scam-biggest-scam-thousands-of-bbb-complaints-miami-flor-1295194. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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