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Report: #1473749

Complaint Review: TracFone

  • Submitted:
  • Updated:
  • Reported By: George — Boise United States

TracFone TracFone Wireless Purchased AirTime card, minutes/texts/data was never loaded. TracFone denied any fault, refused to fix the issue.

*UPDATE Employee: TracFone TracFone Wireless Purchased AirTime card, minutes/texts/data was never loaded. TracFone denied any fault, refused to fix the issue.

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As the title says, I had some terrible customer service and a horrible experience trying to fix an error that occured while trying to refill my phone. I took snapshots of the exchange, as I wasn't going to let this kid get away with acting the way he was. 

This report was posted on Ripoff Report on 02/17/2019 08:16 PM and is a permanent record located here: https://www.ripoffreport.com/reports/tracfone/-/tracfone-tracfone-wireless-purchased-airtime-card-minutestextsdata-was-never-loaded-t-1473749. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

TracFone TracFone Wireless Purchased AirTime card, minutes/texts/data was never loaded. TracFone denied any fault, refused to fix the issue.

AUTHOR: Tracfone - (United States)

POSTED: Thursday, April 04, 2019

Hi George,

I am Mellannie from TracFone Wireless and I have read your post. I deeply apologize for this delayed response. We had a technical issue going on and this is the reason why we were not able to respond right away. However, I am here to make a follow up about your concern contained in this post. Was your issue resolved? If not, please don't hesitate to contact us at 1-800-867-7183 or chat with us at http://bit.ly/2qdrKHH for further assistance. I hope it's not too late to make it up to you.

Rest assured that this matter will be taken seriously to help us improve our care. Thank you for sharing your experience with us despite the negative impact this has caused you. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

Mellannie
TracFone Wireless

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