Complaint Review: Tracfone
Tracfone Tracfone.com customer service not effective with basic issues I faced. Such as: access to my account, checking my balance and access to paid international calls. They said finally that something on their website "under improvement" and sent me again to phone number I called bunch of times before. Tracfone.com is mess, and their customer service is mess Nationwide
*UPDATE Employee: Tracfone Tracfone.com customer service not effective with basic issues I faced. Such as: access to my account, checking my balance and access to paid international calls. They said finally that someth
*Consumer Comment: They Are PURE GARBAGE!
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I've spent 8(eight!) hours today messaging, chatting on tracfone.com web-site and talking by phone with Tracfone representatives. I'm now in same point where I started. I was not able to log in my account, asked a link for "forgot password", never got it automatically to my email. I got temporary one being chatting with Tracfone service. Reset password finally. Logged out. After that I was not able to log in again. And a few times so! Startin chat, explain them my problem, and being sending Now I am not able to log in my account using my password. I bought $10 Global call card three weeks ago. Downloaded an app. I am not able to make an international call. I was kicked out for hours with this problem from one Tracfone representative to another one. Nobody able to figure out a reason and help me. I could not find the $10 Global call card I bought on my balance. I have an immediate life matter health issue with my single family member in other country and not able to contact to her for Tracfone issue reason. I ask to help me, please, with: - normal access to my account at Tracfone.com - access to my Global call card balance at Tracfone.com - normal access to international calls that i paid and have no chance to use it at Tracfone.com
This report was posted on Ripoff Report on 08/29/2018 09:09 PM and is a permanent record located here: https://www.ripoffreport.com/reports/tracfone/-/tracfone-tracfonecom-customer-service-not-effective-with-basic-issues-i-faced-such-as-a-1458777. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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