Tracfone Won't trransfer purchased minutes to new phone Miami, Florida Nationwide

I purchased a phone with Tracfone and have accumulated over 900 minutes. I decided to get a different phone and now they won't transfer the minutes to my new phone because the original phone is android and the new phone is basic with a SIM card. I called customer support before purchasing the new phone and specifically asked if my minutes would transfer and was told that they would.

I have called Tracfone Support several times hoping to get someone who would be responsive. The first rep had to check with someone and all I heard in the background was a call center with everyone speaking a foreign language. The second rep said she couldn't help me so I asked for a supervisor and she told me she was a supervisor. I asked for her superior and was finally transferred to someone who told me the same story and could do nothing. I emailed a complaint to the company offering to reduce the minutes to 500 so they could give me a minutes card or promotional minutes. No dice.

I paid for these minutes and expect to either transfer them to a new phone or get reimbursed. It's interesting that cell phone companies are happy to take your money for minute overages, but don't consider the minutes you have accumulated as yours. I also think that everyone in the call center was a supervisor, which means there was no supervisor. I wish I hadn't purchased the new phone from Tracfone and would have picked a better company.

They have unscrupulous business practices, basically stole money from me, and are rude and don't really care if you're satisfied or not. DON'T USE TRACFONE - THEY'LL RIP YOU OFF!