Trademark Plus is run by bots. Stupid Bots. Stupid Bots that don't answer emails. Stupid Bots that will help you spend over $800 of your money and not result in a successful trademark application.
My company paid for two trademark applications through Trademark Plus. One was for a stylized mark and the other for the same name, but a character mark. The first was submitted about 2 months before the other. We included the extra fee for a Federal trademark search suggested by Trademark Plus to ensure no conflicts.
After submitting the applications, Trademark Plus sent us two reports resulting from their "Federal Trademark Search". Both said the marks were free from any conflicts. Their exact statement was:
"The examining agent has searched the United States Patent and Trademark Office records and has found no direct conflict of registered or pending mark under Tradesmark Act Section 2(d), 15 U.S.C. 1052(d). TMEP 1207.1 et seq.".
After waiting three months for the first stylized mark to be reviewed by the USPTO, we received a response only hours after being assigned to a USPTO patent attorney. That has to be a world record. It was flatly rejected due to a conflict. Not having submitted a trademark before, we did some research. Once we had a better understanding, it was clear that the most basic search should have showed a conflict, but Trademark Plus found nothing.
Given what we know now, we realize our second character mark application will suffer the same fate. Money flushed down the toilet.
Secondly, the process of filling out the application on the Trademark Plus website walks you through what information to fill in. Before and after filling out the application, Trademark Plus leads the applicant to believe that the application is being checked for accuracy and completeness. That is not the case. In our case, it was not pointed out that the proper taxonomy for goods and services for my applied class was not used. It was very apparent that no one looked at our applications. That was the secondary, but not fatal rejection of our application.
I've sent Trademark Plus numerous emails and have received no response. Apparently that is their customer service mode of operation.
Stay away from Trademark Plus. You'll have more satisfaction taking a stack of money out to your back parking lot and lighting it on fire.