Trans Tutors Trans Tutors: Unethical and Deceptive Business Practices , Internet

The situation is very simple. I hired Trans Tutor to do certain work and they not only didn't complete it on time nor did they complete it in full. Furthermore, they were unavailable to respond to questions they had for me in order to complete the work. They didn't pick up the main phone (over a two day period of trying to call) and subsequently sent emails indicating, after the deadline, that they were available to assist. 

The email string below shows just how unethical they are and in the end, despite stating that they would refund my money ($70 total) they have not and it's been over a week, and continue to send conflicting emails to the original refund promise and amount. So in the end, do not expect your work to be completed, completed on time and if you have any questions, do not expect that they will get back to you to resolve it in a timely fashion. 

Keep in mind that this email correspondence came after two + weeks of filing the complaint with PayPal to which they asked me to close so that it can be resolved between us (which I did). So in the end after 3 weeks of trying to resolve a $70 refund amicably, I was forced to resort to Rip Off Report.

9/11/2012

Dear Student,

My name is John Mcbeth and I am the Manager, Customer Services at TransTutors.com
Our records indicate that you have disputed the amount on paypal, please let us know the reason for dispute on paypal.
Please speak to us so that we can resolve this as soon as possible.

Regards,
John M.
Manager Customer Services
TransTutors.com | +1-617-933-5480 
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9/11/2012

Dear Customer,
The money has never been an issue with us. You have been our valuable customer & we can resolve the dispute by proper discussion on the individual assignment basis. Please allow me sometime so that i can resolve this dispute. Please close the dispute on paypal & i assure you that i will surely resolve this. We will process the refund as per the requirements.
Regards

John

On Tue, Sep 11, 2012 at 7:08 PM, Redstilletos wrote:
 I tried calling you multiple times when I needed the help and I had a deadline. I tried using the live person chat to spell out my urgency for assistance. I was lied to and ignored. This dispute will go on your record and paypal informed me that if my money is not refunded, your paypal might be closed down for multiple complaints. I would suggest you pay me what I am asking.
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9/14/2012
Dear Customer,

Thank you for closing the dispute on paypal. We will resolve your concern as soon as possible.
We will keep you informed about the progress of your refund request.

Regards,
John M.
Manager Customer Services
TransTutors.com | +1-617-933-5480
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9/16/2012

Dear Customer,
I will call you discuss the resolution in details. Please feel free to contact us in case of any clarifications.
Regards

John

 On Sun, Sep 16, 2012 at 8:33 PM, Redstilettos wrote:
Hi, please do. I don't currently see the refund in my account.
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9/17/2012

Dear Customer,
We will process the refund as soon as possible. Please feel free to contact us in case of any clarifications.

Regards
John

On Mon, Sep 17, 2012 at 2:24 PM, Redstilettos wrote:
If I don't see the refund in my credit card tomorrow I will contact the FBI's Internet fraud unit and report you to Rip Off Report. I have no more patience for this. You have 4 hours to process my refund
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9/18/2012

Dear Customer,
We will process the refund of $25.00 first & then would like to talk to you. I will call you to discuss the refund of another $25.00.

Regards
John