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Report: #710340

Complaint Review: Transmissionshop.biz - Internet Nationwide

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  • Reported By: Stop_stealing — United States of America
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  • Transmissionshop.biz Texas/all over US Nationwide United States of America

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I was given a WORST CASE SCENARIO price of $1397 but ended paying over $2,200!!! Beware of the scam!

Transmissionshop.biz is a complete scam and these people are professional scam artists. It is another one of Larry Duncan's shell companies. They advertise themselves as having an A+ rating with the Better Business Bureau but upon research I found out that Larry Duncan is going by the name of Larry Johnson and has a physical repair shop in Grand paraie Texas with the name Transmission shop. He newly registered the physical shop with the BBB but used transmissionshop.biz as the website under the information section on the BBB site. So when someone goes to the BBB site and types in transmissionshop.biz his physical shop named Transmission shop comes up with the A rating but the A rating is for the shop NOT transmissionshop.biz the "broker company". The shop only has an A rating because it is new. Larry Duncan is a well known scam artist in Texas and is involved with this transmissionshop.biz. They are running this scam all over the USA. They have also been known as Transone or Tranone, Nationwide transmissions, Transciti and there are others he has.
 
What Transmissionshop.biz does is lure you in by guaranteeing you a low price. But they truly cannot make that guarantee because they have no contracts with these repair shops to do repairs at a discounted rate, there is absolutely no discount. You owe the shop for the work that they do and whatever parts are needed. All transmissionshop.biz does is steal your down deposit. It does not apply to your repair at all! Your deposit, which you make to a personal bank account, does apply towards the work the repair shop does. It goes to the scammers pockets.

Now let me tell you how the scam works. An auto repair shop they work with tows you car to the shop. They do a "diagnostic" to find out if you need transmission repair. If you do Transmissionshop.biz gives you a WORST CASE SCENARIO price of a very low amount mine was $1397. This is supposed to be if you need a full transmission rebuild. In my case I did. I thought $1397 was a great price so I decided to proceed with the repair. My "agent" aka professional scammer Joyce sent me a contract stating the WORST CASE SCENARIO price of $1397 and I had to sign and fax the contract as well as put a deposit down for the repair to begin. I should have been smarter when she told me they only take cash no credit cards no checks and that I had to go down to Bank of America and make a cash deposit of $397.18 into the bank account number she gave me.

After reading through the contract I noticed there was a section that mentions something called Hard Part Damage and if you have Hard Part Damage you may have to pay more for extra parts. This raised a red flag in my head so I ask Joyce to explain this to me. She told me that the rebuild kit which was quoted at $997 is only for soft part damage and if a transmission has hard part damage you will have to pay extra for the hard parts (Worst case Scenario) but then she turns around and ASSURES me that that is a very very very rare situation and shes never seen that happen and they have to put that in there because it can happen but it is very rare I will never have to pay more than my WORST CASE SCENARIO of $1397. Ahh yea right total lie!

So after about 3 days this shop still has my car so I call the shop and the owner tells me hes trying to contact TRANSONE before he can start my repair. I asked who is TRANSONE?? He responds that this is the broker company Im using I told him no Im using transmissionship.biz then he says ohhhhh yeaaa they CHANGED THEIR NAME they changed their name 3 TIMES THIS YEAR! I couldnt believe he told me that! So I call Joyce and ask her about this Transone she of course deny deny denies saying shes never heard of that name. I asked about changing their name 3 times she assures me they've never changed their name she been with the company 5 years. Lie the company hasnt even been around for 5 years!

The next day she calls me back saying I owe the repair shop over $1800. WHAT!!!???? I ask why she says my car had hard part damage. She read me list of every expensive part in a transmission that just all happened to be broken in mine. Well what about the WORST CASE SCENARIO price of $1397 agreed upon in my contract I asked? This is defiantly a Worst Case Scenario to me! Her response is it doesnt apply to hard part damage shes not a mechanic so how was she supposed to know I had Hard part damage. At this point Im enraged. I realized shes been lying the entire time and this is point where the scam comes. I yell how can you give me a price quote if youre going to sit up here and say "you're not a mechanic how were you suppose to know whats wrong with my car"? What about my down payment of $397.18 I ask? She says that doesnt apply to the $1800 still owed because I really owed over $2,200 so less the deposit Im at $1800.00 She tells me that if I dont go through with the repair I have to pay the shop $700 to put my transmission back together. So now Im stuck and I have no choice but the pay the shop the full $1800 plus tax that Joyce never mentioned!!!

After speaking with the shop owner I asked him what was the benefit of me going though this broker company? If I had came through your doors how much would you have charged me to fix my transmission? He says $1800! So my deposit of $397.18 goes straight to this broker company and does not apply to my repair at all! They basically stole it. All he could say was he's on the fence about continuing to do business with this company because everyone has the same story as me. He apologized for my inconvenience and extended my warranty with him for a full year because I mentioned to him that since this place changes their name so much Im sure they would never honor their "Life time warranty".  

I called Joyce after I received my receipt from the repair shop stating my charges only amounted to $1800.00 plus $159.00 for tax. So where does the $2,200 stem from. She starts telling complete BS so I. Asking did he did he repair this and that so I cut her off and say it doesnt matter what parts he repaired he charged my $1800.00 plus tax! Thats it! Where is my deposit? She still continued with her BS. So before hanging up in her face I told her that the wrong she doing to people will come back to her full circle and I hope in the form of jail.

I have already reported this company to the BBB. Next will be the Attorney general and my local news station. I want to put an end to them. If you have been scammed by these people please do not hesitate to email me (((email redacted))).

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

This report was posted on Ripoff Report on 03/25/2011 07:46 PM and is a permanent record located here: https://www.ripoffreport.com/reports/transmissionshopbiz/nationwide/transmissionshopbiz-larry-duncan-transmissionshopbiz-is-a-scam-scam-scam-do-not-beli-710340. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
6Consumer
0Employee/Owner

#6 Consumer Comment

Run Around

AUTHOR: Mugsy1965 - (United States of America)

POSTED: Monday, June 25, 2012

After the repairs which were far over the quote my transmission is broken again. The company wants to talk to me only as long as they think I am a new customer. They blow me off when they know I want warranty repair by things such as "contact this email our warranty department does not have a telephone" or "drive it to the shop where you had it fixed(even though they wanted it towed there the first time" or "my boss Gary just had surgery and I'll have to get back to you". Ritch (the guy you get no matter what phone number you call) talks to other people about the chili that is on the stove... works with kids crying in the background.. and is totally unfocused, verbally obnoxious (as if it's YOUR fault he can not get his act together), and over all acts like some people that have called me at 2:00 AM to give them a ride home from a bar. I am not saying he is drinking on the job but it certainly SEEMS that way.

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#5 Consumer Comment

I feel your pain!

AUTHOR: Ices4 - (United States of America)

POSTED: Tuesday, April 03, 2012

These people in Grand Lrairie still have my vehicle. I was promised the max of 1297 for a transmission rebuild, towing, two day turn around, ect.... I had to deposit no less than $1800 in Bank of America before they would do repairs. Total-$2698.68! It's going on two weeks, they still have my car, and when I call something else is wrong. they asked for $300 more for a fuel pump repair(since it suddenly went out). I called today and was told that they ate waiting on a part for my brakes! WTF is going on? I'm at a lost for words or for what I can do. It's clear it's a scam and I do not believe my car will be repaired. Lifetime warranty? Not if they constantly change names and location, hopefully the final location is prison if a pissed off customer doesn't get him first. they are good at being scam artist. if I knew their real names, I could have avoided this with my research. Its said Duncan has charges of assault, has multiple cases against him, and owes plenty in business taxes. whoever Joe is that gives me the run around when I call is headed behind bars as well. You can not tell me that employees are ignorant of what's going on. I'm willing to do whatever it takes to resolve this matter and shut them down!!!

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#4 UPDATE Employee

Employee

AUTHOR: Employee - (United States of America)

POSTED: Thursday, March 15, 2012

Thank you for your comments. I currently work for this company. There are only 7 complaints out of the hundreds and hundreds of cars repaired each year by us. This is customary for any large business. We do not sell dirty like other shops do. We try to sell as clean as possible which is why there are such few complaints.

Another thing these people should understand is that you are our customer and not the shops. If I quote you a price you're paying us not them. The paperwork you sign is in our name. You agreed to pay us a certain amount. So to say we stole your deposit is BS. We perform a lot of service for such a small down payment and the additional money the shop pays us on each deal. When everything is said and done you will get your car back with a transmission that works perfectly. And at a price that is less than the national average. I promise.

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#3 UPDATE EX-employee responds

Ex-Employee

AUTHOR: Mark - (United States of America)

POSTED: Thursday, October 27, 2011

 I worked for this company for 2 days. This company is a complete scam!! They trained us to say the samething to every customer that has a issue with a transmission. Below is what is said:

V2.60 Front End Presentation - Give this
presentation verbatim

 


Transmissions, ____ (your
name)Speaking and Whats your name? 



 


And (cus
1st name), whats your ph# in case we get
disconnected, weve got horrible phones around here.


 


Whats the Yr, Make, & Model
of your vehicle?


 


Is this a automatic or manual
transmission (if you dont already know)?


 

(Vehicle you need to call Gary on before quoting:Audi, Saturn
Vue, Saturn Ion, and BMW Mini Cooper, The Manual Subaru, Honda Civic Hybrid,
Ford Freestyle CVT, The automatic Subaru is Ok to work on). (We do
not do work for any car dealers, used or new)

 


Were you referred by someone or
are you looking on the Internet?


 


Has your transmission already
been removed from your vehicle? (If yes, we
cant help them)


(We
dont sell them the transmission as a part. 
We only do complete jobs)

 


That particular transmission works off hydraulic fluid pressure,
and that pressure is built up by your pump.  If you are very, very lucky and its
just the pump and a couple of other items, that will be a level 1 rebuild,
and thats only $597 plus tax.


 


Unfortunately, when the pump starts to go out it generally always
releases metal into the transmission, and this metal usually causes hard
part damage.  This means it will
more than likely require a Level 2 rebuild.


 


A Level 2 rebuild includes
a complete rebuild kit, including hard parts. Most quotes from most shops DO
NOT include hard parts, and our quote DOES, include hard parts
because Im almost certain you will have hard part damage in that
particular transmission.


 


A Level 2 rebuild also
includes a Lifetime Warranty and a FREE Tow and we have a
2 day turnaround.  We can
generally complete the job in 2 days.


 


So long as everything is
rebuildable, the
balance after applying promo code D77, which takes $350 off the
regular price, your balance will be $___ (i.e.
$1397) and you get a Lifetime Warranty and a FREE TOW,
and like I said we have a 2 day turnaround.


 


(If
Automatic Transmission)
(cus 1st name),  the pump generally almost always goes
out on that unit and causes metal to go all over the transmission, so you
should stop driving it immediately?


 


(If
Manual Transmission) (cus 1st name),  It could be a Bearing, Clutch, or Shift
Fork problem, which can break and cause metal to go all through the
transmission, so you should stop driving it immediately.


 


 Ill just need to get your zip code to
tell you which shop your vehicle will be going to if you want  us to do the work for you.


 


 I have a great shop for you. Its called
xxxxx Transmissions, located at xxxxx


 


We can get it towed in today so
we can get started on it.  Do you
want to go ahead and schedule the tow now? 
Were full up until 5pm. What time will you be home after 5pm?




17. Is your
vehicle at another shop or anything?  (If YES, explain.  Make sure all money is already paid to that
shop before we send our wrecker out to pickup the vehicle).

 


 Now,
(cus 1st name)  Ill have
to get a little more information from you. Ill need to find out where
were gonna be TOWING the vehicle from, so
I can get my closest shops, to where the vehicle is located.  Ill need the exact address with the zip
code.  Great! What is your last
name? What is your email address? This is where the vehicle is, right?


 

19. Dont
call the shop until we get your vehicle in the shop.  Its important to understand that if you
contact the shop before we get your vehicle in that shop they are going to consider you to be their retail customer
and we will not be able to get you our negotiated price.

 


Ill be calling you back in about
15 or 20 minutes, maybe as long as 30 minutes, to let you know as soon as
I get the tow setup.  Then as soon
as my coordinator finishes getting the paperwork done.  As soon as he does Ill be calling you
to get the free tow done for you. OK?


 


(cus 1st
name)   Please be looking for my call in
about 15, 20, 30 minutes. OK?. 
Ill be calling you from an/a___ area code.


 


As a matter of fact, would you
get a pencil and paper and write this down? Let me know when youre
ready.  Let me give you my phone# in
case you think of anything at all, that you forgot to ask me.  ___ (cus 1st
name)   My name is and my direct number is
(xxx-xxx-xxxx)  Did you get
that?   If you do think of anything,
at all,  that you forgot to ask me,
do not hesitate, to call me.


 

(Never enter a customer into the
program until they pass the 20 minute test)


 

 

Call back after 20
minutes (20 Minute Test)

 

Hi ___ (cus 1st name)  , this is ________ and I was calling you back to make sure you havent
changed your mind or anything, and to let you know that we have
gotten your paperwork started.  I should
be calling you back in about 45 minutes to an hour to let you know which shop
we will be using to make your repair.  
Our shop has to sign off on a form agreeing to do the work for the price
Ive quoted you and it takes about 45 minutes to an hour to get that paperwork
done. Ill call you as soon as it gets finished. Have you gotten your valuables
out of your vehicle? When I call you back, Ill get the tow truck out within
approximately the next 2 to 3 hours, to get your vehicle towed in, OK?

 

(If carrying over to the
next morning ask) What time will you wakeup in the morning? Ill be
calling you very early in the morning to get you towed.  Now youll get 3 or 4 more calls because we
want to make sure the tow truck driver gets your vehicle picked up and in the
shop

 

(Now its time to enter this
customer into the program, NEVER before they pass this test)




Shop Approval Presentation


 

Hi ___ (cus 1st name),
this is ________ again, and I was calling you back


just let you know that has been setup with Shop X.   

 

to verify your email address. Can you repeat your email
address just one more time for me?  We
are probably gonna use Shop X.   

 

Now listen ___ (cus 1st
name),  you are going to get 3 or
4 more calls from people at our company because you know how tow truck drivers
are.  We just want to make double sure
that we get your vehicle picked up and in the shop.  Now like I told you earlier, well be calling
you back in within 45 minutes once we get our paperwork completed with the
shop.  So please watch your phone for
unfamiliar phone numbers, because it will be us calling you.

 

Do
you have any questions of any kind at all? 
The reason I asked is because I dont want the tow truck driver to get
out there and you still have questions. 
The tow driver doesnt know a thing about our company or what we
do.  He is only a tow truck driver who
drives for a towing company.

 

Were gonna need to get a $497
deposit as soon as your vehicle gets to the shop and the shop verifies that you
actually have a transmission problem.  Is
that gonna be any problem for you? We always get this small deposit before we start
diagnosing and pulling your transmission.

 

(Dont offer the phone number
unless they ask).

 
I really appreciate your business and if you need
anything, at all ___ (cus 1st name)  , DO NOT hesitate to call me. You wrote my
phone# down, right? Wonderful!

 
Upsell Presentation V1.13


If
there  is no transmission damage &
transmission does not need to be rebuilt we dont charge any money at all. 
Turn over the job to the shop that has the vehicle and the shop charges
whatever is needed for the repair and we are out of the deal.


(cus 1st name), You had lots of hard part damage,
but that was all covered under the Max Price of $___ ( i.e. $1397) as long
as everything was rebuildable. 


You have 1 part that is not
rebuildable and thats your ____ (i. e. Valvebody).  It looks like someone drove the vehicle
after it started to give you trouble and the _________________ has been
damaged to the point that it cannot be rebuilt.


The cost of that part is $___ (i.
e. $494.12) plus tax.


You have already paid $497, so
the balance you will owe to the shop is $___ (i. e. $1600) after
subtracting the $497 that you have already paid.


5.  
You
will simply need to pay this amount to the shop (cus 1st name) .

 

Thanks you so much (cus 1st name)

 

 

 
Analogies

 

1. Question- I looked on the internet and I noticed that
you have some complaints.

 

1. Response Well (cus 1st name), nearly every company has complaints if
theyve been in business for any amount of time if they do any volume at
all.  Its how they handle their
complaints. Based on the volume of business we do, its a very, very, small
percentage of our customers complaining.

 

Microsoft has the most complaints of any company in the
world, but I bet you are using Windows instead one of the other 5 products that
you could be using.

 

Wal-mart has tons of complaints, but they are a great
store, and I still shop there, and I imagine you do too.

 

When thousands of Air Planes reaches their destination
everyday, with no problem, thats never reported, but when ONE falls, its
reported all around the world and makes national news.  You see, the point is, ONLY the problems are reported.  Thats the same with our company.  All the great work we do, and all the
satisfied customers we have, are never reported, because our customers have
come to expect that great service from us. 
Only the few problems are ever reported, and thats what you are seeing.

 

(cus 1st
name), The reason we have such a very small percentage, of customers
complaining, is because we do everything, humanly possible, to keep our
customers happy.

 

2. Question Is this a SCAM?

2. Response First of all I dont know you, any better
than you know me.  It doesnt make sense
that national companies across the United States would do business with us, if
we were not legit.  We do a lot of
business with national transmission shops. 
We couldnt just go around running a national scam for very long and
weve been in business for over 6 years.

 

3. Situation - Angry Customer

3.  Response - Most
people know their vehicle is going to break, but never save any money for
that.  When it does break, youre upset
with everyone involved.  Im not a
financial consultant, so I cant hang out with you on the phone while you
figure out your finances.  Just remember
that it is costing you $40 a day until you make up your mind what you want to
do.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Company Shop

 

 

 

1805 S. Great SW Pkwy / Grand Prarie / TX 75051 

Ph 800-601-0859

 

Surrounding Towns are Shreveport Louisiana, Oklahoma City,
Houston, Abilene TX, Austin, San Antonio, Wichita Falls TX, Tyler, Longview,
Spring TX, Waco TX

 

Link to our distance program

http://transmissionciti.com/anu/custrac/FindCensus.asp

 

Maximum Tow 125 Miles

 

We have 2 choices.  We can do the work at one of our partner
shops right there near you or we can save you about $300 or $400 by giving you
a free tow to our nearest company shop which is near Dallas.  Which one would you rather?


 ====================================================================


They are scam artist. They commuicate using Skype. I have all their information including which mail servers they use. Please contact me if you want any of this info. Thanks. 

-------------------------------------------------------------------------------------------------------------------------------------

 

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#2 Consumer Comment

He has been doing this for years....

AUTHOR: Robert - (U.S.A.)

POSTED: Friday, April 15, 2011

I own a transmission shop in DFW, and this guy has been doing this for years! And he makes us all look bad unfortunately. You are spot on with his motive: He changes his name 2-3 times a year, the BBB listing is complete BS, it will take about a month or 2 before he has an F rating. You need to pursue this with your state Attorney General. He has been reported numerous times, but somehow still operates, but eventually if enough people complain, he will get busted. Keep at and I wish you luck!

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#1 Consumer Comment

Trannies

AUTHOR: Joseph Brown - (USA)

POSTED: Saturday, March 26, 2011

 Having owned a transmission shop several years ago I think I can respond. We didn't use diagnostics back then, we removed the transmission from the vehicle tore it down and checked the parts. We called the customer and had him/her drop by the shop at their convenience and showed him/her what was wrong. At that time they were given an honest estimate and given the choice of us finishing the job or even having it towed to another shop. We never charged for the removal. If the customer didn't like the price, we boxed the parts up and put them in the trunk. We never lost a customer. It pays to be honest.

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