Travelocity.com ripoff New York

They certainly are going to stick us with a cancellation fee. They are now unsympathetic with the situation and refuse to change their cancellation fee policy even though New Orleans is 80% underwater, 20 feet in places, no electricity and certainly no place anybody would want to spend vacation. I do understand a policy is a policy, but in a catastrophic situation, they could be a little more accommodating and not penalize us financially for something that is totally out of our control. I feel I am being ripped off to the tune of $582 to not go where the news is telling people that live there, DON'T COME BACK for a least a week. That puts us there when the residents and store owners will be just beginning cleaning up. I will NEVER use Travelocity again and all my coworkers that have been asking me every day what is happening with my vacation. I will tell them TRAVELOCITY along with American Airlines stuck us good.

They certainly are going to stick us with a cancellation fee. They are now unsympathetic with the situation and refuse to change their cancellation fee policy even though New Orleans is 80% underwater, 20 feet in places, no electricity and certainly no place anybody would want to spend vacation. I do understand a policy is a policy, but in a catastrophic situation, they could be a little more accommodating and not penalize us financially for something that is totally out of our control. I feel I am being ripped off to the tune of $582 to not go where the news is telling people that live there, DON'T COME BACK for a least a week. That puts us there when the residents and store owners will be just beginning cleaning up. I will NEVER use Travelocity again and all my coworkers that have been asking me every day what is happening with my vacation. I will tell them TRAVELOCITY along with American Airlines stuck us good.

They certainly are going to stick us with a cancellation fee. They are now unsympathetic with the situation and refuse to change their cancellation fee policy even though New Orleans is 80% underwater, 20 feet in places, no electricity and certainly no place anybody would want to spend vacation. I do understand a policy is a policy, but in a catastrophic situation, they could be a little more accommodating and not penalize us financially for something that is totally out of our control. I feel I am being ripped off to the tune of $582 to not go where the news is telling people that live there, DON'T COME BACK for a least a week. That puts us there when the residents and store owners will be just beginning cleaning up. I will NEVER use Travelocity again and all my coworkers that have been asking me every day what is happening with my vacation. I will tell them TRAVELOCITY along with American Airlines stuck us good.

I just called Travelocity regarding my upcoming vacation package for New Orleans scheduled Sept 8-12. Who wants to spend vacation in a hurricane ravaged area? At first they threw out all kinds of cancellation and/or change fees, but after a brief rebuttal and assessment of the situation and communication with the airlines, change fees were not an issue. I just wish all New Orleans folks God Speed and good luck in going through Katrina. Travelocity, you have hats off from me and please help others in this same situation.

I have now received a full refund from Travelocity for the cancellation mess. I believe it was the fact that I went public that forced their hand. However, an apparent communication canyon between them and the Sheraton group added to the mess. I have learned one thing - when you feel ripped off, make a noise and never ever give up !