Report: #204805

Complaint Review: Trip Assured - Crossville Tennessee

  • Submitted:
  • Updated:
  • Reported By: suncook New Hampshire
  • Trip Assured 80 Miller Ave Suite E Crossville, Tennessee U.S.A.

Trip Assured ripoff dishonest sneaky will not pay Crossville Tennessee

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I purchased a land only package to Costa Rica with
Jet A Way Holidays for $2569 on Oct 11, 2005, along with insurance from Trip Assured for myself & 3 additional members of my immediate family
(The land only is valued at $2569 divided by 4 = $642.25/pp)

I bought my own air from OLE Travel on Oct 12 for $2138.80 for the 4 of us I called Trip Assured & asked, that since my policy with them allowed $1500/per person coverage, would they also cover the air & was told yes.I called in total 3 times, confirming that the air would be covered:

Once when I bought my policy, once when I received the Trip Assured Insurance packet & once BEFORE I cancelled
All 3 times I was assured that the air was covered

I have a history of degenerating spine & have had 2 infusions

However, the discs that were operated on were L4-L5
I began having familiar symptoms with my back about 2 weeks later.I knew, that although the disc ((L3-4) was never in trouble before, my history would indicate that somewhere down my life, I would deal with future discs. I had not seen my doctors regarding my spine since my last operation-Sept 16 2003 When I called to cancel on Nov 2, giving great thought to my future choice:

I was very clear that this was a new symptom to a back with history-a disc-that had NEVER been in trouble before. I didn't hear back from Trip Assured, after completing the insurance claim on Nov 2, until Dec 1 I was told that the air was not coveredI saw /spoke with my Dr Oct 20.

When I called then, I was told by Paula that the employee (Margaret?) who informed me that my air was also covered was in error. I pointed that that was an internal problem: an employee of Trip Assured represents them & therefore is accountable for any information I was given.I was told to cancel my airline tickets & send them to Trip Assured & they would return them as a "courtesy".I called OLE to cancel & Patrice at Ole reminded me that the tickets were non refundable.I told her I knew that, but in order to process the claim, Trip Assured told me I had to cancel the tickets I called Trip Assured back & told them again that the tickets were non-refundable

I believe "Pat" told me that "They had a relationship with consolidators " & would be able to receive a credit.Pat called me back & said to go ahead & cancel & send Trip Assured the tickets

Then I went through 3 months of jumping through every hoop they gave me-all my Drs, hospital reports.. I complied without hesitation to everything. Finally, when they exhausted THEIR loopholes, they said I did not call w/in 72 hrs of being advised by my DR.

If this was the reason for denying the claim, why didn't they just say that at the beginning? They thought I would tire of getting Dr reports.. & I persisted, so they threw this in as a last resort

They said if I didn't like it, we could go to arbitation for another $150. There are 76 claims filed against them at the Knoxville BBB & the State Attny is investigating them as well

suncook, New Hampshire

This report was posted on Ripoff Report on 08/06/2006 06:46 PM and is a permanent record located here: https://www.ripoffreport.com/reports/trip-assured/crossville-tennessee-38555/trip-assured-ripoff-dishonest-sneaky-will-not-pay-crossville-tennessee-204805. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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