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Report: #798380

Complaint Review: Tuff Roof LLC - monument Colorado

  • Submitted:
  • Updated:
  • Reported By: Adriana — colorado springs Colorado USA
  • Author Confirmed What's this?
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  • Tuff Roof LLC 590 Highway 105 Ste 184 monument, Colorado United States of America

Tuff Roof LLC Ripped me off and left my home exposed to the elements monument, Colorado

*REBUTTAL Owner of company: Rebuttal 2

*Author of original report: LIAR!

*REBUTTAL Owner of company: Rebuttal

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In October 2010 this company sold me a $18,500 40-year roof with a 5 year workmanship warranty. My insurance company paid $1500 for them to remove and reinstall the gutters. They left trash and dirt in the gutters and did not install them properly. As a result, when we had torrential rains this year the gutters were overflowing which is a particularly bad thing for a log home.

I called the company six times to get a person out to clean and repair but they ignored me. I filed a complaint with the local BBB and owner replied that gutters are not part of the roof installation, despite the fact that he took the money from the insurance company.

He refused to do anything about it so I had to hire a home inspector and a contractor to come out to clean and repair their shoddy work.

This report was posted on Ripoff Report on 11/15/2011 05:15 PM and is a permanent record located here: https://www.ripoffreport.com/reports/tuff-roof-llc/monument-colorado-80132/tuff-roof-llc-ripped-me-off-and-left-my-home-exposed-to-the-elements-monument-colorado-798380. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
0Consumer
2Employee/Owner

#3 REBUTTAL Owner of company

Rebuttal 2

AUTHOR: tuffroof - (United States of America)

POSTED: Thursday, June 14, 2012

I am attaching your signed contract that states in the special instructions section that you opted to Go with Solar tubes instead of gutters. I don't understand how you keep calling us liars and that we do shoddy workmanship, when your roof is in perfectly good shape and has held up just fine for the past two years. Everything you are suggesting has to do with your gutters, which i have been reiterating over and over that we did absolutely no work with or on your gutters, which gutters as you will see are not mentioned once on your signed contract. So I ask that you stop blaspheming the name of Tuff Roof, we are not the root of your troubled gutter problem. Any photos or video you post of gutters on your house has no reflection on us, since we did no work with your gutters. You are wasting your time and energy on a futile cause.

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#2 Author of original report

LIAR!

AUTHOR: Adriana - (USA)

POSTED: Thursday, June 14, 2012

First of all, if he is not responsible for the work on the gutters he would have said so in a phone call, second of all, I've got multiple photo and good video of his so called "fine" work.  I will post the photos and video of their work on you tube so that you can see the "quality" work they do - gutters improperly installed and FULL of felt paper and dirt.

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#1 REBUTTAL Owner of company

Rebuttal

AUTHOR: tuffroof - (United States of America)

POSTED: Thursday, June 14, 2012

Our company Tuff Roof LLC is a local and well respected company in the colorado springs area. We did roof the said complainants roof, and we did take the money allowed for the gutters under the agreement with the homeowner that the money was being applied to new sky lights and not doing her gutters.  That being said we are not responsible for the problems that ensued with the gutters.

In good faith we did send a repair guy out there to look at the gutters and he came back with maybe a handful of debris and said everything looked fine. So we firmly stand by our decision not to reimburse the homeowner for the problems she is having with her gutters.

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