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Report: #331285

Complaint Review: Tuffys - Naples Florida

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  • Reported By: Naples Florida
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  • Tuffys 9401 Tamiami Trail N. Naples, Florida U.S.A.

Tuffys Rip-Off on repairs Didnot fulfill terms of repair. Made my car worse than originally was Naples Florida

*Consumer Comment: Tuffy

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I went to this Tuffy location as was close to job. 1st visit mechanic D. H. told me I have a oil leak aand the gasket work would be 700.00. Also said recommend tune up for 400.00, equalls 1100.00. He said if I do both at once, he could discount it considerably. I have 2001 Grand Am GT 72k miles. I came back few days later to do work. Met the owner Richard Vallini who informed me it would be 1500.00. I asked about what the mechanic said, and Valinni says the kid only gave me an estimate. the gasket is alot of work.I said ok I need it done. He takes credit card info and gets me a cab ride home 35.00 which I obviously paid for in the bill. I call a few times and Richard says working on the car. Finally after 2 days its ready. I find out he went to my credit card and took 1500.00 without my permission, then gives me the authorization to sign after the supposed repairs and the bill says "Customer wishes to Discard Old Parts". I never was asked or agreed to that. I take my car, and about 2 weeks later change oil light comes on and it wont reset under any circumstanes. Next, My battery dies(1year old), and I hear rattling under the hood. I check under the hood allis fine except they never refilled any of my tanks or fluidsa, and the hoses are the same along with belts. Finallt while driving, the oil light comes on dash lights up car dies, oill all over thge place, and I needed a tow home. Will have 3rd party assess situation and report to you the results. I Pray the engine is not shot. Can anyone Help?

Big Guy
Naples, Florida
U.S.A.

This report was posted on Ripoff Report on 05/08/2008 03:54 AM and is a permanent record located here: https://www.ripoffreport.com/reports/tuffys/naples-florida-34103/tuffys-rip-off-on-repairs-didnot-fulfill-terms-of-repair-made-my-car-worse-than-originall-331285. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Tuffy

AUTHOR: Mowwow - (U.S.A.)

POSTED: Tuesday, June 17, 2008

I have never been fond of the Tuffy place in Naples. A few years ago my mom and I went there to have an oil change for her truck. We talked to this one man who was sitting behind the desk with his feet resting on the desk as he spoke on the phone. When he asked what we needed - I said that we wanted to have an oil change for my mom's truck. I asked about the prices and he started taking my mom's info, name, address etc... After that he says, "ahh, it looks like we have next Thursday open, what time would you like?" I said, Next week?! No, we need it today and not next week. He said he was too busy and couldn't take us in that day. I told him forget it, there are a ton of other places where an oil change can be done today. We left the shop and was amazed that his garage looked quite empty with no people waiting and he still couldn't take us in. I was sure glad that we didn't go there because after I shared this story with friends and family - I was told that they've had bad experiences there. I have now starting going to Tire Plus where I have received exceptional services for the last three years. I highly recommend Tire Plus in North Naples and even the one on the east trail has great service. I hope you get your car fix soon.

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