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Report: #1460387

Complaint Review: Turo -

  • Submitted:
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  • Reported By: Scottsdale United States
  • Author Not Confirmed What's this?
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  • Turo United States

Turo Turo nightmare

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Our family of four rented a car from a Turo host in Boston this summer and not only had a horrible experience with him, but with Turo customer support as well. Upon returning to Logan airport on July 7th, the rented car began shaking and smoking without warning. We thought it might be a flat tire so we pulled the car over to inspect, but it was not the tire.

Smoke was billowing from the right rear side near the tire. My husband observed liquid on the tire along with the smoke, but the tire was not affected. So we drove the car another mile (still smoking and shaking violently) to get off of the side of the highway to a safer spot. At that exit we refilled the vehicle with gas and parked the car in a safe parking spot at the station. We immediately alerted the driver of the problem and texted him the location of his car.

The host then claimed that we falsely reported mechanical issues with the car and sought reimbursement in the amount of $288.30 for his Uber ride to collect his car. These claims were disputed and then dropped in our favor. More recently, the host reopened another claim asking for us to pay $84.77 for tolls in route to picking up his malfunctioning car.

Turo then charged us for this new false claim, without our consent. After calling and emailing and loosing my mind, we were finally reimbursed for the false charge that was never unauthorized. This company does not check the safety of their cars and does not have a responsive customer service department capable of dealing with the many variables that can happen when a Turo host rents their personal car to a guest.

This report was posted on Ripoff Report on 09/11/2018 11:10 AM and is a permanent record located here: https://www.ripoffreport.com/reports/turo/turo-turo-nightmare-1460387. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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