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Report: #1234025

Complaint Review: uber - Internet

  • Submitted:
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  • Reported By: Andrea — Jersey City New Jersey United States
  • Author Confirmed What's this?
  • Why?
  • uber Internet USA

uber why I had to stop using uber Internet

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I innocently began using Uber in September of 2014.  I realized once I started using it, that it was a much more affordable car service than taxis or car services in my area. (note:  I live in Jersey and I spend a lot of time in NYC)  I did not see or notice many if any Uber issues until....about February 2015.  Since then here is a detailed list of the problems:

1.  GPS somehow directing drivers completely in the wrong direction.  I had a driver take me to Short Hills instead of Montclair.  He blamed the GPS...I call a lie, he just took several wrong turns and went completely out of his way.  I emailed Uber and they fixed the price/adjusted it...but, wow..

2.  Most drivers in Jersey have said to me when they picked me up "I am not from around here, so I don't know where I am and my GPS doesn't work..." or when they realize I want to go to NYC, they have (many not all drivers...but many) love to spend the entire trip telling me how awful it is being a driver for Uber in Jersey..

3.  Along the lines of the above issue, Several Jersey drivers have told me that they are constantly being pulled over and being given tickets by the police....because they aren't supposed to be driving in the area.  One driver ask me if he could drop me off a block away from the train station so the cops wouldn't see him.

4. THIS SHOULD BE NUMBER ONE. I have had numerous trips that showed in the GPS Screenshot that were ZIG ZAG fictional versions of the trip I took.  One acually had my trip go from 54th street to the Holland Tunnel, back up to 54th Street and then through to the Hudson RIver from 54th Street to Jersey by the Holland Tunnel before I got home.  In reality, the trip was from 54th Street to the Holland Tunnel.  Another one was from the Lower East Side to Holland Tunnel, but they showed that we started from the Lower East Side go around the FDR to Holland Tunnel, then back to the starting point on the Lower East Side and then back to the Holland Tunnel to Jersey.  After this happened two times, I found it a few more times SUBTLY happening and making my trips slightly pricier than they should have been.  Each time this happened , the customer service people apologized, had no explanation, blamed it on some kind of fluke in the system, and credited me the amount back...or even refunded me....but, it keeps happening. PLEASE everyone really view your screenshots of your trips, they are loaded with errors.  

5. Once driver dropped me off at the correct location, but did not turn off the ride until like 2 miles later, so I was charged extra.

6. I have had surge price charged when surges were reportedly over...this is the ONE complaint I have made over and over again, and they refuse to acknowledge it actually happened.  In fact THIS complaint is the one that made me decide Uber is truly a scam.  Sure they may refund some errors over and over again,but...they will turn around and blame YOU for accepting a ride you truly thought would be a different ride. 

7.  One driver made me fuming and i mean fuming mad when they knew they took a wrong turn and mocked me because I did not tell him when to turn, because I "said" I knew the route. While I did, he also had his GPS on, and he knew...he then started laughing at me "hahahahaahah, you don't know, you said you knew, but you don't know....."  This ride, which was normally $41-$46 was $78, due to traffic, a driver who refused to use the GPS to look at traffic and actual turns, and then a surge pricing I was told was over...  MOCKED and then the customer service people have destroyed my trust in the system.  I am appalled at how this trip was handled and how they just don't care one ounce about their customers.

8. I never ever ordered an uber XL in my life.  I had no idea they even exsisted.  Somehow the system ordered me one and refused to give me the normal rate...they admitted the system chose the XL and I did not, but, I never ever saw I ordered one until I realized my trip that should have been $31-$33 was over $38.  So mean about it.  

9.  GPS really messes up too often, wrong turns, wrong locations and numerous times drivers were in the wrong location and just showing somewhere else on the map...making me late or forcing me to call them, and be confused.  I even had a driver once NO WHERE near me claiming I never showed up and charged me a cancellation fee when he KNEW he went to the wrong location.

10.  Occassioally the drivers own their mistakes and fix them themselves, however, too many, and i mean too many HATE uber and b***h to the customers...

There were just too many system errors that they blamed on me.  Too many drivers who love to complain.  Too many legal issues. And, well, the only way to deal with customer service is to email, and it's become more and more and more useless.  

Uber, goodbye. It was GREAT in the beginning, but you started lying and cheating me.  

This report was posted on Ripoff Report on 06/06/2015 08:26 PM and is a permanent record located here: https://www.ripoffreport.com/reports/uber/internet/uber-why-i-had-to-stop-using-uber-internet-1234025. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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