Complaint Review: Uber, - Miami Florida
Uber, Uber Miami, Uber X, Uber Pool, Express Pool, Toyota Corolla Eimk32, Douglas, Dara Khosrowshahi, Uber CEO, NEVER AGAIN BEWARE DOUGLAS TOYOTA COROLOOA EIMK32 UBER MIAMI (Dara Khosrowshahi - KNOW BETTER) WORST SERVICE LIES UNPROFESSIONAL Miami Florida
*Author of original report: UBER MIAMI , Uber Miami, Douglas,NEVER AGAIN BEWARE DOUGLAS TOYOTA "COROLA" "EIMK32" Uber X, Uber Pool, Express Pool,
Über is the worst company lead by a new CEO. The customer service is kicking professionalism in a city where it is hard to make a buck using Über as their prices is higher then (((REDACTED))). Über drivers (some) scam a 10 minutes $6-$7 ride to $150 by reporting an incident that never took place.
I was supposed to take a ride on Thursday July 3rd, 2018 with Uber. the driver bailed and didn't cancel the ride. He actually drove (as I saw it is happening while I am trying to cancel the ride but the app didn’t allow me to do so. In my defense I tried many time and after 6-10 minutes the app came up with a message :something went wrong” and the ride was cancelled). I sent the driver two messages that were ignored. The day after I have left him a bad review. contacted Über for damages to his car ($157 value) for a ride I NEVER took. I took a ride with (((REDACTED))) Instead (Picture instead).
Also, I have asked for a pick from a different location and drop of on a different location and yet, Uber still accepting the claim of the driver for a ride I never took. Uber isn't professional and not responding to the case involved (that is what happens when you outsourcing your professional and do not understand what they read or write).
I have contacted Uber for a refund and all my requests was retun emmpty. Uber replies can be foudn below (totally irrleavnt)
Simple fact - the ride was never taken, why am i charged for a car damage that I never did. the driver lies and Uber just sending him $157 of my money. Rip off. Unprofessional. Next is disputing any coming charges with UBER and they can forget about ME using their service. I had MANY issues with Uber before but NEVER like this. I give UBER One Star for responding and -4 for not dealing with lies and being unprofessional. Next is CC Dispute! ASAP
Last, When Uber Surge charges increase Uber fares about 7X or 8X, while (((REDACTED))) has been known to increase their prices at least 2X. Many riders will choose Lyft as I will from now on, especially in times of high demand, since (((REDACTED))) typically doesn’t hit the high multiples that Uber riders have come to dread.
I will continue using (((REDACTED))) anytime. I will forget about UBER from this day and on. I will never use Uber!!!
Uber Reply :
"”Hello, Thank you for providing additional info. Upon completing our research into this particular trip, we have confirmed that it was not related to any unauthorized access and will not be issuing a refund. We understand this is not the news you'd like to hear, but please be aware Uber goes to great lengths to protect your account and takes reports of this nature seriously.
Questions? Let us know.”
"Hey. In an effort to enhance your support experience, and to avoid further confusion we'll be following up any further questions or concerns you may have through in-app support. Thank you so much for your patience.”
"Sorry for the confusion this may have caused you.
Unfortunately, your driver reported a mess from your trip that requires clean-up. Cleaning fees are assessed and charged according to the extent of damage. We've attached a photo from this incident. When this happens, drivers are unable to accept trips and must spend time cleaning up messes instead of picking up riders. We appreciate your understanding. More information on cleaning fees is available here.”
the ride was not taken BEWARE OF THE DRIVER...
This report was posted on Ripoff Report on 07/05/2018 05:52 PM and is a permanent record located here: https://www.ripoffreport.com/reports/uber/miami-florida-33127/uber-uber-miami-uber-x-uber-pool-express-pool-toyota-corolla-eimk32-douglas-dara-k-1450448. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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