Report: #1266777

Complaint Review: UHaul

  • Submitted: Mon, November 09, 2015
  • Updated: Mon, November 09, 2015
  • Reported By: Barbara — Cumming Georgia USA
  • UHaul


UHaul Beware: Uhaul trucks leak in the rain Multiple locations Nationwide

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Rented a 26 foot UHaul and auto transport to move household belongings from Georgia to Florida. It began raining during the first part of the trip. After the movers arrived to open the truck the next morning, they informed us that the truck had leaked rain water and our mattresses, several boxes and some other furniture was wet. The only thing that concerned us was that the mattresses had obviously become large sponges; the water lines were about 1 - 2 feet high, and it took a couple of days in the sun to feel dry to the touch. We reported the faulty truck when we turned it in, and were told to file a claim because of the possibility of lingering and future mold/mildew problems. These are relatively new mattresses, now with yellow water staining and possible unseen mold growing inside.

After filing the claim and responding to a lengthy phone interview, RepWest informed me I was denied compensation because water damage is not UHaul's responsibility and there's a little sign somewhere in or on the truck stating this. Period. Users beware - that same truck is somewhere out there for the next unsuspecting customer.


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