Report: #179731

Complaint Review: Ultralife Fitness - South Jordan Utah

  • Submitted:
  • Updated:
  • Reported By: Moore Oklahoma
  • Ultralife Fitness PO Box 9568 South Jordan, Utah U.S.A.

Ultralife Fitness unauthorized charge for ecurve, Better Business Bureau response ripoff South Jordan Utah *EDitor's Suggestions on how to get your money back into your bank account!

*Author of original report: Received a refund.

*Author of original report: They responded to my BBB complaint.

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I ordered the free trial of Ultraburn PM (like an idiot). I am wary of offers like this, so I read the terms carefully - though not carefully enough, it seems. All seemed to be going as it should until a charge for something called ecurves showed up on my account. I hadn't the slightest idea what it was. I called the 800 number by the charge, but the "corporate offices" were not open, so I performed a Google search to try to find "ecurves" and followed the trail to ratetheoffers where I found a handful of people complaining about this company sneaking them into ecurves with the "free" offer.

Up until this point I actually had no idea the pills and ecurves were at all related. Oddly (or not) neither Google nor Yahoo search hit on the actual ecurves web site. I suppose they go to great pains to keep it hidden?

So I called the number again later and after holding for a long time, spoke to a customer service rep (who did not give me her name) who gave me my password and username and canceled the autoship (which I had to specifically request - she did not ask if I would also like to cancel the autoship). I'd like to know WHY I am required to call these people to get this information? If I am a "member", shouldn't I KNOW how to log on to use the service? I never received an email or snailmail letter or anything. SHADY!

I reported it to the Better Business Bureau on February 27th and received a response on March 7th. Ultralife says I should have read the terms and conditions more carefully and will not receive a refund. BULLSH-! WHERE in the terms is this ecurves crap!? WHERE!? I looked all through and did not see it!

I see I am not the only one, here. If it is there, it is well-hidden, which seems rather dishonest to me. I suppose time will tell if they make any more debits to my account.

Moore, Oklahoma

EDitor's Suggestions on how to get your money back!


Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!


Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.


If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com

Don't let them get away with it.
Make sure they make the Rip-off Report!

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CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.

STOP! ..before you think about using the Better Business Bureau (BBB)... CLICK HERE to see how other consumers were victimized by the BBB's false or misleading information. Don't be fooled! It has been reported, when there are thousands of complaints and other investigations underway by authorities, the BBB has no choice but to finally give an UNsatisfactory rating to a BBB member business that is paying the BBB big membership fees every year. When a business is reported that is NOT a BBB member, BBB files WILL more likely show an UNsatisfactory rating, then reportedly shake down that company to become a member of the BBB. One positive thing about the BBB is, either way, if a business has an unsatisfactory rating with the BBB, you can be sure, the business is bad. But what about all those BBB member businesses that had complaints filed against them? Consumers never get to hear about them. What about the BBB advertising to the public? Is this a false and misleading perception they are giving about consumer confidence when dealing with a business? Click here to understand more of what consumers and business alike are saying about the BBB. You decide. ..Remember. The BBB membership is not earned, it's paid for!

This report was posted on Ripoff Report on 03/07/2006 08:49 AM and is a permanent record located here: https://www.ripoffreport.com/reports/ultralife-fitness/south-jordan-utah-84095/ultralife-fitness-unauthorized-charge-for-ecurve-better-business-bureau-response-ripoff-s-179731. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#2 Author of original report

Received a refund.

AUTHOR: Jennifer - (U.S.A.)

POSTED: Sunday, August 06, 2006
A few months after I made my last update I got my refund for the ecurves clubhouse. They spelled my name wrong on the check, but I can't complain. I don't really know why they changed their minds; they just sent me a letter along with the check that said they reviewed my complaint and decided it warranted a refund.
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#1 Author of original report

They responded to my BBB complaint.

AUTHOR: Jennifer - (U.S.A.)

POSTED: Saturday, April 22, 2006
Ultralife made a response to my BBB complaint. They claimed the ecurves crap was in the terms and conditions (wording was quite snippy and rude) and that my money would not be refunded to me. I rejected that response, but have received no further communication. I have decided to give up as no other charges have appeared on my account. It isn't worth paying all kinds of legal fees just to recover $30; however, at least the word is out and maybe people will discover the unethical business practices of this sheisty company before getting sucked in.
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