United Airlines Don't let United treat you like a 3rd class citizen Nationwide

I have never been so humiliated by a vendor to whom I'm paying money to in exchange for service.

My sordid experience pertains to a flight between BWI and CHI. on 10/22  My initial frustration was with their online checkin functionality which repeated returned a server error response.  After much wasted time i proceeded to call their servcie center and was informed that my purchased ticket is ineligble for their activity and that I had to check in at thier counter for a boarding pass.  Upon further inquiry the CSR informed me that any customer who claims only a personal bag will have to be physically verified.  In effect United is deducing all such claimants are LIARS.  I found this very offensive.

So the next morning I joined a long line at 3:15AM to check in for my 5:30 AM flight.  Nearly an hour later after reaching the counter, I querried the attendant about this policy.  I was immediatedly chastised that I should have read the fine print.  As I asked for a civilized reasoned explanantion this male attendant got into my face and scolded me to leave immedaitely.  This is grosslly unfair and unacceptable to anyone.  This behavior is very reminescent of the man they literally dragged off the plane.  It seems to me as though this airline has inculcated a culture of arrogance and abusiveness to their customers.  

Fearing for my well being I left the arena and proceeded to TSA checkin. Needless to say, I have no intention and spending my money on a bad actor as United has proven to be time and again.

If United has any empathy for any disinfranchised customer, they need to stop assuming they are LIARS as is engendered by their policies. Also the attendant( a 6'2" nasty beast) at BWI would be fired if he was one of my employees. No self respecting human being shoild allow themselves to be subjected to such sub human behaviour. Shame on United Airlines.