Complaint Review: United Airlines - Nationwide
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- United Airlines www.unitedairlines.com Nationwide U.S.A.
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- Category: Airlines
United Airlines United Airlines sells defective merchandise and claims "we don't have anything to do with the Duty Free sales ! Nationwide
*Consumer Suggestion: File dispute with your credit card co.
*Consumer Comment: All airlines are the same
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Bought "Duty Free" jewelry on a flight from London to Los Angeles. Merchandise was in a sealed package and when we opened it at home we saw that it was defective.
We called UA had to talk to 5 different customer reps until the last one told us "we don't have anything to do with it, call the following number..."
We called the number we were given and had the opportunity to leave a message on an answering machine. After a week the phone call was still not returned but the credit card statement came in showing the charges for "United Airlines Duty Free".
We called UA again, asked them if a "Duty Free" purchase for several hundred dollars from one of their employees on one of their planes has to be considered "as is". Employee confirmed "we have absolute nothing to do with these sales but I can pass this on to a manager".
She took our phone number. Until today nobody ever called us.
Our advise: DO NOT MAKE ANY DUTY FREE PURCHASE ON A UNITED AIRLINES PLANE. you could as well buy from an unknown individual on the street who carries his merchandise under his coat....
Steven
Phoenix, Arizona
U.S.A.
This report was posted on Ripoff Report on 10/11/2005 11:36 PM and is a permanent record located here: https://www.ripoffreport.com/reports/united-airlines/nationwide/united-airlines-united-airlines-sells-defective-merchandise-and-claims-we-dont-have-any-160449. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Consumer Suggestion
File dispute with your credit card co.
AUTHOR: Richard - (U.S.A.)
SUBMITTED: Friday, January 20, 2006
File a dispute with your credit card company. If the product is defective and no one is doing anything to help your but giving you the run-around, call your Credit Card Company and ask for a dispute form or where to download it from. There will more likely be a section that will have something referencing defective product or something. Then mail it certified to the address provided on the form. Don't forget to detail that you have made reasonable attempts to contact them and how they jerked you around. I wish you luck. -RSW
#1 Consumer Comment
All airlines are the same
AUTHOR: Wayne - (U.S.A.)
SUBMITTED: Friday, January 20, 2006
All airlines are the same way. While an airline employee does indeed sell the product, it's only being sold for another company. The CC says United only for the purpose of letting you know what the charge was for. If you buy from AA, NW, CO, or any other airline it will be the same. The company has registered the name with the CC for the purpose of letting you know where this charge came from.
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