United Hyundai (Metro Hyundai) They dont stand behind their products, The dealship and its employees are a joke! Las Vegas Nevada

HOW IT ALL BEGAN

When I was of age to drive my dad bought me a 95 Plymouth neon to get me to and from work and school. As the years went by it started to have some problems. Many things needed to be replaced and I was getting to the point of being fed up with not having money to fix everything. When my a/c went out in the middle of summer I knew that was the last straw. Then I started looking for a new car, that's how I ended up at Metro Hyundai.

THE PURCHASE

I purchased my 2003 Hyundai Elantra on St. Patrick's day 2007. The salesman on the lot was of course very nice and helpful. Once we figured out what I could afford we started searching the lot. That's how I found my car. It was perfect I thought. CD player, nice paint job, A/C, power locks, power windows, moon roof (all of which my last car was lacking). I took it for a test drive and fell in love. I went home to think about it and later that day returned to the dealership with my parents. I signed the paperwork and the car was mine. I returned 2 days later to get my insurance paperwork taken care of (my agent is located in the dealership) and that is when they called me in to re-sign paperwork for my loan. My payments were going to be more than what was originally agreed upon. Right then and there I should have handed over the keys.

IT ALL FALLS APART

The first 3 1/2 months went as expected. Everything ran well and I had no worries about being stranded from my car breaking down. I was happy for the time being. It all went down hill from there.

On July 1 I was on my way to the animal shelter when my car died, it just died. I was lucky enough to continue rolling till I could pull into a parking lot. It started up again after a few tries and I was on my way.

On July 7 I took my car to Hyundai for it the be inspected. There was a squeaking coming from the front end of the car, my a/c was not working all of the time and my headlights were not in alignment.

On July 9 I finally received an estimate on the repairs. I was told the squeaking was due to a torn lower arm bushing and both left and right upper struts and upper mounts were torn. Those repairs were covered under warranty. However I was informed my a/c not working properly was due to my radiator fan going out and a faulty thermostat. Those repairs were not covered. At the time I was not financially able to make those repairs and I decided to decline service and just go without a/c in my car yet again.

On July 11 I picked up my car from Hyundai's repair shop. Later that day I noticed my car was still squeaking. The repairs made to the car did not fix the problem.

On July 12 the car was having problems accelerating. I would step on the gas and nothing would happen, it was a delayed reaction. After holding my foot on the pedal for a few seconds the car would jerk forward then stop then jerk some more the finally take off. This was now an everyday occurrence.

On July 24 I took my car to another repair shop to get a second opinion on the repairs Hyundai said I should make for my a/c. I was informed elsewhere my a/c only needed to be recharged.

On August 3 my a/c went out completely, nothing but hot air. The next day, August 4 I took my car in for the a/c to be recharged. After an hour or so I received a call telling me the recharge was not working and the problem was electrical.

On August 5 I returned home from work and noticed a sound like something was leaking. I immediately had my dad come out and take a look at my car. It had overheated and was spitting antifreeze everywhere. We put water in the radiator and called it a night.

On August 6 the same thing occurred.

On August 8 there was a ticking sound coming from the engine every time I would accelerate. From that day on the noise was constant.

On August 9 the car was having trouble starting. After 5 or 6 times of trying, the car finally started.

On August 10 the check engine light finally came on. The next day August 11 I took it in for a diagnostic reading. The result : The input from the engine coolant temperature sensor is lower than expected for the current engine operating conditions. I immediately took my car to Hyundai to get the issues resolved. After 4 hours going person to person the best they could do for me is put me into a brand new car. Well that was all good and fine until they laid out the monthly payment, It was double what I was paying now. Because I couldn't afford double my payment the salesman offered me a second job working for Hyundai. I couldn't believe what I was hearing. I told him if I worked a second job it would be to move out on my own not to afford a new car. Did he expect me to live out of my car @ $500 a month? They asked me to come back the following Monday for another estimate and they would put me in a loaner. It was not an option to let me have a loner that day so they sent me on my way in my pos car only to have me return in 2 days. When I returned to my car I noticed the check engine light had been reset. Later that evening I was on my way to a friends when my car started making a horrible clunking sound when I would accelerate. I then turned on my flashers and slowed down. The sound was so loud that I was afraid to step on the gas petal. Then the engine started smoking, bad. A few seconds later the check engine light came on then the car died. I was lucky enough that I was able to pull into a housing community before the car stopped coasting. The security guard there helped me push my car to a safer location and gave me some antifreeze to put in the engine. After 30 minutes of waiting for the car to cool down I tried to start the car and it would not turn over. I then called Anthony Ledonne, a sales manager at metro Hyundai for guidance. He had me call road side assistance and after an hour and a half of waiting my car was finally picked up. Anthony met me with a loaner soon after.

By August 13 I still had not received word on the status of my car. On August 14 I received a call from Anthony; My engine was warped, totaled, fried, no longer able to run. He informed me the repairs may not be covered under warranty.

After that I was so distraught I failed to make note of the dates I received more and more bad news. Because I had declined work to be done that I thought was to fix my a/c, the engine was my responsibility. How was I to know the parts recommended to be replaced were to keep my car from overheating when I was told it was to fix the a/c? Now I'm being told it will cost me $3,200 dollars for a rebuild engine. I owe almost $11,000 for the car and now I have to find a way to repair a car that should have had little to no problems to begin with. And of course now I am back to square one, not having the money to fix a car. I would have been better off in my 95 Neon.



Kristen
las vegas, Nevada
U.S.A.

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