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Report: #363358

Complaint Review: United Hyundai - Las Vegas Nevada

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  • Reported By: Las Vegas Nevada
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  • United Hyundai 2025 E Sahara Las Vegas, Nevada U.S.A.

United Hyundai Promised repairs to vehilce in writing and then stalled and stalled Las Vegas Nevada

*Consumer Comment: contact the nevadacarbuyersbillofrights

*Consumer Comment: contact the nevadacarbuyersbillofrights

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I could go on and on about what ahorrible experience I have had with United Hyundai. When I went in a couple of weeks ago 7/31/08 I was looking at a used 2006 Silver Elantra with 11,000 miles on it, as I was doing my initial walk around the car I noticed that the rear bumber had a hairline crack in it. I asked the sales guy about it who explained to me that it might have been hit by a shopping cart since they are only 5 mile an hour bumbers but they would take care of it. After the test drive I went inside and started discussing a price with my sales man and one of the other cronies there. I'm not sure if he was a sales manager or what. I walked them both outside and pointed the bumper out again which they both laughed and said thats only gonna cost you $300 to fix. I told them it shouldnt cost me anything as I was about to spend alot of money on this car. They told me to go back inside and they would see what they could do, after not getting them to budge on the cost of the car I started to walk out when another guy came chasing after me and asked me to come back inside and let them see what they could do. Istarted to decline and walk but I really liked the car other than they were asking too much and the crack in the bumper. After hours of negotiation and finally getting them to agree to the interset rate of 8% and a price of $12,000 OTD I thought I was all set. Monday 8/4/08 I get a call from the finance manager asking me to come in and finalize the paperwork, I thought this was rather odd but went down anyway just to find that the interest rate had gone from 8% to 14% !! I told them they were crazy and that I would get my stuff outta the car and they could have it back, as I get to the car he stops me and says he can do it at 12.74% and use a dealership coupon to bring it down to 9.75% and he would agree in writing to fix the bumper and give me a second set of keys as I had requested. I finally agreed even though it was not the interest rate I wanted or had agreed on. He told me that when I came to pick up my green slip he would schedule the bumber to get fixed and get me a second set of keys. On the day I went to pick up my green slip 8/13/08 I arrived at the dealership around 5:30 pm I approached the finance manager who said I would have to call him back on Monday 8/18/08 and he would schedule the repair of the bumper then and if I wanted a second set of keys I would have to get there before 5pm to get my keys and door clicker so they have time to program the keypad and the parts dept couldnt do it because they close at 6pm. I was starting to feel like I was being strung along and decided to look at the receipt for the repair of the bumper he had given me, to my surprise I found it is only good for 30 days from the date of purchase which he dated as 7/30/08. I wasnt even in the dealership that day!! So if the repairis only vaild until 8/30/08 and the repair has to be completed by that date I dont see how I am going to be able to get a date scheduled before it expires. I tried to contact the Manager of the dealership yesterday and received no call back..no surprise there either. Needless to say the least I feel like I was yo-yo'd on this deal and as a first buyer through a dealership I am not happy. If they do not follow through with their contract they gave to me I will be looking for a lawyer to contact as I know there has to be something that can be done about this. Do not buy from this dealership they are a scam

Chris
Las Vegas, Nevada
U.S.A.

This report was posted on Ripoff Report on 08/15/2008 03:23 PM and is a permanent record located here: https://www.ripoffreport.com/reports/united-hyundai/las-vegas-nevada-89104/united-hyundai-promised-repairs-to-vehilce-in-writing-and-then-stalled-and-stalled-las-veg-363358. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#2 Consumer Comment

contact the nevadacarbuyersbillofrights

AUTHOR: Wayne - (U.S.A.)

POSTED: Thursday, August 21, 2008

Category: Consumer Rights / Automotive / Transportation

WE NEED YOUR SUPPORT IN OUR STATEWIDE LOBBY EFFORT.

Please Contact Your Nevada Legislature:
Who's My Legislator? What's My District ?
http://mapserve.leg.state.nv.u...

Our Mission: Blowing Up The Bad Deals !

What Are The Dirty Rotten Scams And Dirty Tricks Dealers Use To Siphon My Money Without Me Knowing It?

Before you buy, know your rights and options. We're petitioning for a Nevada State Law that would spell out some safeguards in secondhand auto sales.

We need a law that would mandate that car dealers must offer a buyer a two-day return option on most used vehicles.

It's just one of the legal protections that would apply specifically to used-vehicle purchases.

For new and used car buyers

* Dealers must provide an itemized price list for items such as warranties and insurance, etc., if the items are being financed.
* Dealer compensation from an institution financing the purchase of a vehicle is limited to no more than 2 percent for a loan term over 60 months and 2.5 percent for a loan term of 60 months or less.
* Dealers must provide buyers with their credit score and an explanation of how it is used.

For used car buyers only

* A used car buyer may obtain a two-day sales contract cancellation option.
* Used cars advertised as "certified" must meet specific requirements.

Used car buyers may purchase a two-day sales contract cancellation option.

There is no "cooling off" period unless you obtain a contract cancellation option. . Consumers who purchase a used car for less than $40,000 must be given an opportunity to purchase a two-day Contract Cancellation Option Agreement.

Important: The contract cancellation option does not apply to used cars priced at $40,000 or more, new cars, private party sales, motorcycles, off-road vehicles, recreational vehicles, or vehicles sold for business or commercial use.
Cancellation option specifics

The following indicates how much you can expect to pay if you choose to purchase the contract cancellation option:

* $75 for a vehicle costing $5,000 or less;
* $150 for a vehicle costing more than $5,000, but not more than $10,000;
* $250 for a vehicle costing more than $10,000, but not more than $30,000; or
* One percent of the purchase price for a vehicle costing more than $30,000, but not more than $39,999.99

If you choose to return the vehicle, within the time specified, the dealer can charge a maximum restocking fee of:

* $175 for a vehicle costing $5,000 or less;
* $350 for a vehicle costing more than $5,000, but less than $10,000; or
* $500 for a vehicle costing $10,000 but less than $40,000.

Note: If the contract cancellation fee was charged, it must be deducted from the restocking fee.
Returning a vehicle using the contract cancellation option

The buyer must return the vehicle:

* To the dealer he or she bought it from by close of business within two days, or more, if allowed by the contract;
* With no miles in excess of those permitted by the contract (the dealer may limit the number of miles a vehicle can be driven during the contract cancellation period, but it may not be a number less than 250 miles);
* With all original receipts of the sales and cancellation option contracts;
* In the same condition as it was received, except for reasonable wear and tear and any defects or mechanical problems occurring after the buyer takes possession of the vehicle; and
* Free of all liens and encumbrances, other than any lien or encumbrance created by the sales contract.

When the car is returned, the dealer must provide to the buyer:

* A full refund, including sales tax, any registration fees, and any deposit or trade-in vehicle collected from the buyer. (Note: The fee charged for the contract cancellation option is non-refundable. If the dealer did not charge for the option and has sold or transferred title to the vehicle that the buyer used as a down payment or trade-in, the fair market value or value stated in the sales contract, whichever is greater, must be refunded.)
* If the buyer has not returned the vehicle by the standards set above, the dealer has the right to refuse to accept return of the vehicle; however, written notice must be provided to the buyer.

Prohibited, "certified" used vehicles

The dealer must perform a complete inspection of the vehicle and must provide consumers with a copy of the inspection report. Dealers are prohibited from advertising a vehicle as "certified" if:

* Odometer does not indicate the actual mileage of the vehicle.
* The vehicle was purchased under state or federal warranty law (repurchased by the manufacturer or dealer).
* The vehicle was damaged by accident, fire, or flood unless repaired to safe operational condition prior to sale.
* The title was branded as a Lemon Law Buyback, manufacturer repurchase, salvage, junk, non-repairable, flood, or similar designation.
* The vehicle has frame damage or was sold "as is."
* The seller failed to provide the buyer with a complete inspection report of all components inspected.

Important: Inquire as to why the vehicle cannot be certified.
Written disclosure of purchase price for items usually listed with the monthly payment contract

The dealer must provide a document indicating the price of specified items purchased and the effect of those items on installment payments. (Civil Code 2982.2)

* Items requiring disclosure include a service contract, an insurance product, a debt cancellation agreement ("gap" insurance), a theft deterrent device, a surface protection product, and a vehicle Contract Cancellation Option Agreement.
* No charges may be added to the contract without full disclosure and without your consent.
* The document must advise you of the cost of the monthly installment payments with and without items listed.

Finance fee caps for auto financing

* If a dealer obtains financing on your behalf, the dealer compensation from an institution financing the purchase of a vehicle is limited to no more than:
o 2 percent of the purchase amount for contracts with a term of more than 60 months; or
o 2.5 percent of the purchase amount for contracts with a term of 60 months or less.
* This limitation does not apply when the assignment requires the dealer to bear the entire risk of financial performance for you or when the assignment is more than six months after the date of the conditional sale contract.

Written disclosure about your consumer credit score

Dealers must provide a "Notice to Vehicle Credit Applicant" document, which discloses:

* The credit score obtained and used by the dealer and the name of the credit reporting agency providing the credit score to the dealer;
* The range of possible credit scores established by the credit reporting agency that provided the credit score;
* The address and telephone number of each credit reporting agency providing a credit score that was obtained and used by the dealer.

You may contact your local DMV Investigations Office

If the dealer fails to comply with the Car Buyer's Bill of Rights, you may complete and mail a Record of Complaint Form (INV 172A) to the Department of Motor Vehicles. The form is available:

* On the Internet at www.dmv.ca.gov under the Forms menu,
* By calling 1-800-777-0133 to have it mailed to you, or
* At your local DMV field office.

The form provides the addresses of DMV Investigations District Offices.
To check a dealer's license status

You can check a dealer's license status by going online at www.dmv.ca.gov.

* "Online Services," and
* "Occupational Licensing Information System."

Civil disputes

Whenever possible, you should attempt to resolve the problem with the other party or firm. If you are unable to obtain a resolution, you may consider contacting a private attorney or the small claims division of the county court in your community. Refer to the County Government section of your local telephone directory for the county court in your area. You may also contact a legal aid group for assistance. Legal aid agencies can provide free legal advice or represent people who cannot afford private counsel. Legal aid groups are also listed in the white pages of your local telephone directory.
Other consumer alternatives

Many consumers feel it is worthwhile to contact their local Better Business Bureau to register complaints regarding area businesses. Refer to the business section of your local telephone directory for the address and/or telephone number of the Better Business Bureau in your area. Also, many local television and radio stations offer free consumer assistance through a special telephone number or address.

Your encouragement and support for this much needed Nevada State Law Legislation would be very much appreciated.

P.S. California's law establishing the Car Buyer's Bill of Rights substantially impacted the purchase of new and used vehicles. This law, which took effect July 1, 2006, affects retail vehicle sales handled by licensed car dealers in California.

http://www.dmv.ca.gov/pubs/bil...

L.B.

Sign the petitionFields marked * are required.

* Name:
* Email:
* US State: SelectAlabamaAlaskaArizonaArkansasCaliforniaColoradoConnecticutDelawareDistrict of ColumbiaFloridaGeorgiaHawaiiIdahoIllinoisIndianaIowaKansasKentuckyLouisianaMaineMarylandMassachusettsMichiganMinnesotaMississippiMissouriMontanaNebraskaNevadaNew HampshireNew JerseyNew MexicoNew YorkNorth CarolinaNorth DakotaOhioOklahomaOregonPennsylvaniaRhode IslandSouth CarolinaSouth DakotaTennesseeTexasUtahVermontVirginiaWashingtonWest VirginiaWisconsinWyoming
* Gender: FemaleMale
* Phone:
Comments:
Display my name as anonymous on the signatures list
Yes, I want iPetitions to contact me on similar campaigns or petitions.



larry bussey -702-247-7360 or wayne fox -702-435-1788

Respond to this report!
What's this?

#1 Consumer Comment

contact the nevadacarbuyersbillofrights

AUTHOR: Wayne - (U.S.A.)

POSTED: Thursday, August 21, 2008

Category: Consumer Rights / Automotive / Transportation

WE NEED YOUR SUPPORT IN OUR STATEWIDE LOBBY EFFORT.

Please Contact Your Nevada Legislature:
Who's My Legislator? What's My District ?
http://mapserve.leg.state.nv.u...

Our Mission: Blowing Up The Bad Deals !

What Are The Dirty Rotten Scams And Dirty Tricks Dealers Use To Siphon My Money Without Me Knowing It?

Before you buy, know your rights and options. We're petitioning for a Nevada State Law that would spell out some safeguards in secondhand auto sales.

We need a law that would mandate that car dealers must offer a buyer a two-day return option on most used vehicles.

It's just one of the legal protections that would apply specifically to used-vehicle purchases.

For new and used car buyers

* Dealers must provide an itemized price list for items such as warranties and insurance, etc., if the items are being financed.
* Dealer compensation from an institution financing the purchase of a vehicle is limited to no more than 2 percent for a loan term over 60 months and 2.5 percent for a loan term of 60 months or less.
* Dealers must provide buyers with their credit score and an explanation of how it is used.

For used car buyers only

* A used car buyer may obtain a two-day sales contract cancellation option.
* Used cars advertised as "certified" must meet specific requirements.

Used car buyers may purchase a two-day sales contract cancellation option.

There is no "cooling off" period unless you obtain a contract cancellation option. . Consumers who purchase a used car for less than $40,000 must be given an opportunity to purchase a two-day Contract Cancellation Option Agreement.

Important: The contract cancellation option does not apply to used cars priced at $40,000 or more, new cars, private party sales, motorcycles, off-road vehicles, recreational vehicles, or vehicles sold for business or commercial use.
Cancellation option specifics

The following indicates how much you can expect to pay if you choose to purchase the contract cancellation option:

* $75 for a vehicle costing $5,000 or less;
* $150 for a vehicle costing more than $5,000, but not more than $10,000;
* $250 for a vehicle costing more than $10,000, but not more than $30,000; or
* One percent of the purchase price for a vehicle costing more than $30,000, but not more than $39,999.99

If you choose to return the vehicle, within the time specified, the dealer can charge a maximum restocking fee of:

* $175 for a vehicle costing $5,000 or less;
* $350 for a vehicle costing more than $5,000, but less than $10,000; or
* $500 for a vehicle costing $10,000 but less than $40,000.

Note: If the contract cancellation fee was charged, it must be deducted from the restocking fee.
Returning a vehicle using the contract cancellation option

The buyer must return the vehicle:

* To the dealer he or she bought it from by close of business within two days, or more, if allowed by the contract;
* With no miles in excess of those permitted by the contract (the dealer may limit the number of miles a vehicle can be driven during the contract cancellation period, but it may not be a number less than 250 miles);
* With all original receipts of the sales and cancellation option contracts;
* In the same condition as it was received, except for reasonable wear and tear and any defects or mechanical problems occurring after the buyer takes possession of the vehicle; and
* Free of all liens and encumbrances, other than any lien or encumbrance created by the sales contract.

When the car is returned, the dealer must provide to the buyer:

* A full refund, including sales tax, any registration fees, and any deposit or trade-in vehicle collected from the buyer. (Note: The fee charged for the contract cancellation option is non-refundable. If the dealer did not charge for the option and has sold or transferred title to the vehicle that the buyer used as a down payment or trade-in, the fair market value or value stated in the sales contract, whichever is greater, must be refunded.)
* If the buyer has not returned the vehicle by the standards set above, the dealer has the right to refuse to accept return of the vehicle; however, written notice must be provided to the buyer.

Prohibited, "certified" used vehicles

The dealer must perform a complete inspection of the vehicle and must provide consumers with a copy of the inspection report. Dealers are prohibited from advertising a vehicle as "certified" if:

* Odometer does not indicate the actual mileage of the vehicle.
* The vehicle was purchased under state or federal warranty law (repurchased by the manufacturer or dealer).
* The vehicle was damaged by accident, fire, or flood unless repaired to safe operational condition prior to sale.
* The title was branded as a Lemon Law Buyback, manufacturer repurchase, salvage, junk, non-repairable, flood, or similar designation.
* The vehicle has frame damage or was sold "as is."
* The seller failed to provide the buyer with a complete inspection report of all components inspected.

Important: Inquire as to why the vehicle cannot be certified.
Written disclosure of purchase price for items usually listed with the monthly payment contract

The dealer must provide a document indicating the price of specified items purchased and the effect of those items on installment payments. (Civil Code 2982.2)

* Items requiring disclosure include a service contract, an insurance product, a debt cancellation agreement ("gap" insurance), a theft deterrent device, a surface protection product, and a vehicle Contract Cancellation Option Agreement.
* No charges may be added to the contract without full disclosure and without your consent.
* The document must advise you of the cost of the monthly installment payments with and without items listed.

Finance fee caps for auto financing

* If a dealer obtains financing on your behalf, the dealer compensation from an institution financing the purchase of a vehicle is limited to no more than:
o 2 percent of the purchase amount for contracts with a term of more than 60 months; or
o 2.5 percent of the purchase amount for contracts with a term of 60 months or less.
* This limitation does not apply when the assignment requires the dealer to bear the entire risk of financial performance for you or when the assignment is more than six months after the date of the conditional sale contract.

Written disclosure about your consumer credit score

Dealers must provide a "Notice to Vehicle Credit Applicant" document, which discloses:

* The credit score obtained and used by the dealer and the name of the credit reporting agency providing the credit score to the dealer;
* The range of possible credit scores established by the credit reporting agency that provided the credit score;
* The address and telephone number of each credit reporting agency providing a credit score that was obtained and used by the dealer.

You may contact your local DMV Investigations Office

If the dealer fails to comply with the Car Buyer's Bill of Rights, you may complete and mail a Record of Complaint Form (INV 172A) to the Department of Motor Vehicles. The form is available:

* On the Internet at www.dmv.ca.gov under the Forms menu,
* By calling 1-800-777-0133 to have it mailed to you, or
* At your local DMV field office.

The form provides the addresses of DMV Investigations District Offices.
To check a dealer's license status

You can check a dealer's license status by going online at www.dmv.ca.gov.

* "Online Services," and
* "Occupational Licensing Information System."

Civil disputes

Whenever possible, you should attempt to resolve the problem with the other party or firm. If you are unable to obtain a resolution, you may consider contacting a private attorney or the small claims division of the county court in your community. Refer to the County Government section of your local telephone directory for the county court in your area. You may also contact a legal aid group for assistance. Legal aid agencies can provide free legal advice or represent people who cannot afford private counsel. Legal aid groups are also listed in the white pages of your local telephone directory.
Other consumer alternatives

Many consumers feel it is worthwhile to contact their local Better Business Bureau to register complaints regarding area businesses. Refer to the business section of your local telephone directory for the address and/or telephone number of the Better Business Bureau in your area. Also, many local television and radio stations offer free consumer assistance through a special telephone number or address.

Your encouragement and support for this much needed Nevada State Law Legislation would be very much appreciated.

P.S. California's law establishing the Car Buyer's Bill of Rights substantially impacted the purchase of new and used vehicles. This law, which took effect July 1, 2006, affects retail vehicle sales handled by licensed car dealers in California.

http://www.dmv.ca.gov/pubs/bil...

L.B.

Sign the petitionFields marked * are required.

* Name:
* Email:
* US State: SelectAlabamaAlaskaArizonaArkansasCaliforniaColoradoConnecticutDelawareDistrict of ColumbiaFloridaGeorgiaHawaiiIdahoIllinoisIndianaIowaKansasKentuckyLouisianaMaineMarylandMassachusettsMichiganMinnesotaMississippiMissouriMontanaNebraskaNevadaNew HampshireNew JerseyNew MexicoNew YorkNorth CarolinaNorth DakotaOhioOklahomaOregonPennsylvaniaRhode IslandSouth CarolinaSouth DakotaTennesseeTexasUtahVermontVirginiaWashingtonWest VirginiaWisconsinWyoming
* Gender: FemaleMale
* Phone:
Comments:
Display my name as anonymous on the signatures list
Yes, I want iPetitions to contact me on similar campaigns or petitions.



larry bussey -702-247-7360 or wayne fox -702-435-1788

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