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Report: #1428642

Complaint Review: United Van Rental - Irvine California

  • Submitted:
  • Updated:
  • Reported By: Brad — Collaroy New South Wales Australia
  • United Van Rental

    Irvine, California
    United States

United Van Rental Unscrupulous post rental charge Irvine California

*REBUTTAL Owner of company: Untruthful Review

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I returned the vehicle to where I had been instructed and was then charged 300 bucks for a parking fine because this was the wrong location. I explained this nicely to the staff on the phone and via email and they would have none of it. They just wanted to recover the money from me even though it was clearly their fault. The rental experience was completely soured by poor company procedures and these poor procedures being blamed on me the customer. Very poor don't rent from these people.

This report was posted on Ripoff Report on 02/11/2018 05:47 PM and is a permanent record located here: https://www.ripoffreport.com/reports/united-van-rental/irvine-california/united-van-rental-unscrupulous-post-rental-charge-irvine-california-1428642. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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1Employee/Owner

#1 REBUTTAL Owner of company

Untruthful Review

AUTHOR: louis - (United States)

POSTED: Friday, May 11, 2018

The renter was instructed where to leave the van at the airport upon return on a Sunday evening when they picked up the van and thirty minutes prior of returning the van.  The van was to be returned to a designated parking lot.  The renter returned the van to a cell phone lot next to the designated lot.  There is signage everywhere in the cell lot not to leave the van unattended.  The van was towed from the lot by the local police department and impounded.  The recovery fee for the van and the police citation was $300.

We do not instruct our renters to park in restricted areas.  What sense would that make.  Our company has one of the best reputations for excellent service in California and Las Vegas.  Please visit other review sites to read the great reviews we receive from satisfied customers from around the world!

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