Report: #622411

Complaint Review: United Wildlife Control - Internet

  • Submitted:
  • Updated:
  • Reported By: Neva — Schererville Indiana United States of America
  • United Wildlife Control
    2484 North 750 East
    Internet
    United States of America

United Wildlife Control Sales Person Outright Lied in Reference to Service Person's Proximity to me - Charged Double!! Internet

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I contacted United Wildlife Control because I had a skunk get in the crawl space under my home in Kentucky.  The price online said $195 for them to come out - the first half hour free and then it was time and materials.

I was pleasantly surprised when I was quoted $150 for them to come out and immediately agreed, as they were the only ones I could find to perform the service I needed.  Within 5 minutes of my initial call, the sales person called me back and informed me that the price was going to be "at least double" - $300 or more because the associate that served my area was unavailable and another one would have to come from at least 2-3 hours away.

I was quite unhappy with this, and told the associate so and that they had me over a barrel as I was desperate to get that skunk out!!!  So I agreed, even though I didn't think I should have to pay because they are understaffed.

When the associate arrived, he was a wonderful man and quickly found the problem.  It wasn't anything that he could fix, it had to be done by my heating and cooling contractor.  BUT, in our conversation I asked him where he had come from and he told me the name of a town that was only an hour away from me, and should have been considered "in my zone".  It was certainly not the 2-3+ hours away that I was quoted as having been the reason for the additional cost.

I filed a complaint with bbbonline, and the entire answer was: "We did as we were asked and approved by the customer." from Mr. Bruce Hunt, the owner of the company.  Interestingly enough, I did not receive anything from either Mr. Hunt or bbbonline that there was a response.  I would suspect it went to spam, but I received the initial response from bbbonline so I sincerely doubt that.  

Anyway, they closed the complaint as "assumed satisfied".  Well, I'm not.  I see that there are other complaints for sales practices for this company, all are closed as "satisfied".  I sincerely doubt that anyone has ever had a complaint satisfied by this company.  They certainly never contacted me to discuss my complaint and I doubt they have contacted other unsatisfied customers either.

United Wildlife is basically an internet business that does pest control throughout the US, but is based in North Ogden Utah.

This report was posted on Ripoff Report on 07/12/2010 01:12 AM and is a permanent record located here: https://www.ripoffreport.com/reports/united-wildlife-control/internet/united-wildlife-control-sales-person-outright-lied-in-reference-to-service-persons-proxi-622411. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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