I contacted United Wildlife Control because I had a skunk get in the crawl space under my home in Kentucky. The price online said $195 for them to come out - the first half hour free and then it was time and materials.
I was pleasantly surprised when I was quoted $150 for them to come out and immediately agreed, as they were the only ones I could find to perform the service I needed. Within 5 minutes of my initial call, the sales person called me back and informed me that the price was going to be "at least double" - $300 or more because the associate that served my area was unavailable and another one would have to come from at least 2-3 hours away.
I was quite unhappy with this, and told the associate so and that they had me over a barrel as I was desperate to get that skunk out!!! So I agreed, even though I didn't think I should have to pay because they are understaffed.
When the associate arrived, he was a wonderful man and quickly found the problem. It wasn't anything that he could fix, it had to be done by my heating and cooling contractor. BUT, in our conversation I asked him where he had come from and he told me the name of a town that was only an hour away from me, and should have been considered "in my zone". It was certainly not the 2-3+ hours away that I was quoted as having been the reason for the additional cost.
I filed a complaint with bbbonline, and the entire answer was: "We did as we were asked and approved by the customer." from Mr. Bruce Hunt, the owner of the company. Interestingly enough, I did not receive anything from either Mr. Hunt or bbbonline that there was a response. I would suspect it went to spam, but I received the initial response from bbbonline so I sincerely doubt that.
Anyway, they closed the complaint as "assumed satisfied". Well, I'm not. I see that there are other complaints for sales practices for this company, all are closed as "satisfied". I sincerely doubt that anyone has ever had a complaint satisfied by this company. They certainly never contacted me to discuss my complaint and I doubt they have contacted other unsatisfied customers either.
United Wildlife is basically an internet business that does pest control throughout the US, but is based in North Ogden Utah.