Complaint Review: University Of Phoenix On-Line - Internet
- University Of Phoenix On-Line www.upo.com Internet U.S.A.
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- Category: Colleges and Universities
University Of Phoenix On-Line charging me for classes I never requested or attended ripoff Phoenix Arizona
*Author of original report: Satisfied
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I took one class with the University of Phoenix (UOP). I paid with my credit card. I informed my counselor I wanted to take a single course to see if the school was a good fit. Prior to the completion of the course, UOP charged my credit card for a "second" course. I immediately notified my counselor who said he would take care of it. He did not do anything.
I ended up getting sent to an academic counselor who tossed me to a finance counselor. I disputed the charge with my credit card company and won the dispute. The credit card company reversed the charge. On the 4th of July, 2006 - UOP charged my credit card again. Upon contacting them again, I was told my the academic counselor the following: "Due to an internal reorganization, Angel and I have not been your counselors since June 1st. Your new Academic Counselor is Eric Burton and the Finance Counselor is Amanda Hall. I have forwarded your email to
them." Insurance companies are notorious for shuffling around there staff in hopes their claimants will give up.
I will not give up. I plan to escalate this issue to every government and private entity I can. I have close contacts with my state senator. In summary; WATCH OUT!!
Bob
Milford, Delaware
U.S.A.
This report was posted on Ripoff Report on 07/05/2006 07:44 AM and is a permanent record located here: https://www.ripoffreport.com/reports/university-of-phoenix-on-line/internet/university-of-phoenix-on-line-charging-me-for-classes-i-never-requested-or-attended-ripoff-199503. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Author of original report
Satisfied
AUTHOR: B - (U.S.A.)
SUBMITTED: Thursday, July 06, 2006
After 4+ months of grief, UOP has agreed to refund my monies and remove me from their automated billing system.
I am satisified with the outcome.
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