UPS Supply Chain Solutions UPS Custom Brokerage UPS Supply Chain Solutions Ripping People Off On Shipping Charges, Tarrifs, Etc. Bensenville Illinois

UPS engages in unfair, deceptive and predatory business practices in an attemopt to extort the funds from customers! 

To lure the customers with lower international shipping fees UPS  doesn't disclose any where including their website that packages sent through their services will require the paid for custom  clearance service. Consequently to clear the international packege you MUST open a brokerage account with UPS Supply Chain Solutions, Inc.   for what you are being charged $ 149.00.

UPS nowwher disloses that the US Custom fees are assessed by their internal in House UPS Supply Chain Solutions, Inc.     brokerage for additional and exhuberant fees first requiring to buy a membership  with UPS Supply Chain Solutions, Inc.  In addition  they will assess the charges of $ 175.00 per hour for their employee to handle the custom related issues which might arise.

I hired UPS to ship a large order from China to my business. There were nothing but problems from the start! I knew I should've cancelled this shipment after the first couple people that I spoke with, but against my better judgment I continued to work with them. I was told by my rep in Chicago that it was okay to send goods to their shipping facility in China. Once my manufactuer brought the goods, UPS denied the shipment due to an error on their part and sent it back to my manufacturer. I was then charge a shipping and storage fee by my manufacturer. From there it only got worse. My shipment was more than 2 weeks late and I was told too bad! Then I received a newer bill with more charges! I contacted them to resolve the issues and ask for the reimbursement they owed due to their error and was told to pay the bill and file a claim. I refused to pay because I knew this was going to be an issue. At this point, multipe UPS reps begain harrassing me to pay and threatening me that if I didnt pay I would be in trouble with the federal government as this was their charges. They also told me that if I went ahead and paid, they would handle the claim. Again, against my better judgement, I paid. UPS response was exactly as I had guessed. They denied my claim and told me to beat it. They also refused to explain to me how more charges could pop up after all was said and done. They made me pay this portion too. I have fought my way up the chain to get to an operations manager named Robert "Bob" wrzesinski.  It was very difficult to even get to him as all these employees seem to stick together and hide behind their corporate positions. Bob has basically refused to read my emails or respond to me.  I have emailed Bob on several occasions and have been trying to resolve this since October 2015. The only responses I have received at all have been condesending and smart and were only sent to taunt me and piss me off more. It's mind boggling to me that this man is in a position as high as an operations manager, but this seems to be the quaiity of employees they prefer. The whole corporation has a bullying tactic about them! 

The law requires that the documentation incliuding the landing bill will be provided,  all I got was a hand written in a pencil  amount of required payment  on a yellow UPS stationairy.

UPS Supply Chain Solutions, Inc.  casualy negligently assess the US custom duties fees which should be in compliance with US HTS tarrifs.

Further after payment for , with consequent stop payment,  several months later  I received a threatenenig collection notice for an unpaidy US Custom fees, which I did not approved, and I requested a correct bill with all back up documents as required by the law  (landing bill, and US custom items assesment codes). I of course never received any of this documentation. 

The mechanism of professinal incompetence starts from improper assignment of wrong Harmonized Tarrif Schedule by UPS Supply Chain Solutions, Inc.. and goes ALL THE WAY UP THE LADDER FROM THERE! 

When verified the Harmonised US  HTS Tarrifs and finding that they are incorrect, consequently making a complaint it takes ages to get any response  from the employees of UPS or UPS Supply Chain Solutions, Inc..

Very few customers if ever verify if the US  tarrifs code is correct, in compliance with Harmoised Tarrifs Schedule, many have no access to it,  and usually as demanded pays the excessive US Custom duties as billed by the courier.

The law requires the couriers to provide the proper documentation including thye ENTRY BILL, and all supporting documents as listed.

Such are rarely, if ever provided with the US Custom Tarrifs assessment by in UPS Supply Chain Solutions, Inc.  employees working as in house US Custom brokers.

I do believe that this is a negligence on a huge scale from which UPS Supply Chain Solutions, Inc. under the contract with US Customs makes illegal windfall profits, so they always  bill  the custom fees at maximum possible rate.

That way  we are paying the excessive US tarriffs, and while under the US Government contract  I belive for the  flat fees UPS  $ UPS Supply Chain Solutions, Inc.  retain any extra fees as their profit.

No  customer shall ever be forced to pay for any wrong qualification and tarrifs assessment.
Customers are waisting only  their precious time in dealing with UPS Supply Chain Solutions, Inc., unable to deveote their precious time to busines activities.

Consequently UPS Supply Chain Solutions, Inc. charges and bills the customers  for this service and is threatening to report  to collection agency the deliquency in a clear attempt to destroy customers credit.

Because  UPS Supply Chain Solutions, Inc. is a huge company the employees of UPS Supply Chain Solutions, Inc. they belive that they can engage in a predatory service to harrass the customer and to extort the improper US Customs tarrifs and compound on top mof it any additional charges  for correcting their incompetent  employees errors.

I do believe that another party has posted about the exact same issues I have been dealing with and was looking for other parties who may be interested in a class action law suit. I would absolutely be willing to help in proceeding with this suit! You may contact me at (((REDACTED))) yahoo.com to discuss! 

UPS Supply Chain Solutions is full of incompetant, errogant, misinformed and disrespectful employees. Their bullying and threat tactics need to be stopped! In addition to proceeding with a lawsuit, I am looking to recoup the financial losses I suffered due to the negligence on the part of UPS.