Report: #1432642

Complaint Review: UPS - Grandview Missouri

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  • Reported By: Vickie — Kansas City Missouri United States
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  • UPS 1503 Main Street Grandview, Missouri United States

UPS Store 4376 in Grandview, Missouri UPS denied claim of damaged figurine. Grandview Missouri

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I took fragile item to UPS.  I paid for shipment and insurance for value 200.00  UPS packed and shipped Lenox eagle figurine. 

Customer received figurine - unwrapped and took pictures, then returned box to me requesting refund for broken figurine. 

I took the package to same UPS store #4376, who denied claim stating the customer should have taken package to UPS and filed claim.  UPS currently has the box and figurine.   This is so wrong for so many reasons.  If I purchase an item and it is damaged or incorrect, I return it.  Simple as that. 

I now understand after several hours researching, UPS always denies claims of damaged goods.  Isn't there some way to protect customers?  Why offer addition 'insurance' if they will not honor? 

This report was posted on Ripoff Report on 03/05/2018 05:28 PM and is a permanent record located here: https://www.ripoffreport.com/reports/ups/grandview-missouri-64030/ups-store-4376-in-grandview-missouri-ups-denied-claim-of-damaged-figurine-grandview-miss-1432642. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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