The UPS Store Charge on receivers without noticing or warning senders POTOMAC Maryland

Be warned, I have also been caught with substantial unexpected charges from UPS for shipments delivered to me in Canada.  And contrary to indications from other posters herein, with the exception of the tax portion collected, these are mostly fees which are pocketed by UPS.   The fees are fully detailed on page 59 of their fee guide at:  http://www.ups.com/media/en/ca/rate_guide_ca.pdf

My most recent experience occured today.  I purchased $58.70 worth of goods from a California company last week, plus paid them an additional 18.66 for shipping via UPS, and the shipment arrived today with a COD fee of 34.60.

As detailed in their rate guide, the first fee charged, and entirely pocketed, by UPS is an "Entry Preparation Fee" which is based on the value for duty according to the following scale:

I work for The UPS Store 1040 over in Elk Grove California and we ship to Canada quite a bit. UPS charges you the shipping charges which is what you pay at the store. UPS does NOT charge any additional fees once the shipping label is printed and posted on the package. However, when you ship to another country and you are shipping something other than docs then you will be charged by that country's customs for duty's and taxes and NOT by UPS. When you shipped the box you should have filled out an "International shipping order" which requires you to enter your credit card information so when customs receives and inspects the package they can charge the card. Failure to leave this information can cause your package not to be delivered. Ergo it was not the stores fault nor are they responsible for the charges made.

I work for The UPS Store 1040 over in Elk Grove California and we ship to Canada quite a bit. UPS charges you the shipping charges which is what you pay at the store. UPS does NOT charge any additional fees once the shipping label is printed and posted on the package. However, when you ship to another country and you are shipping something other than docs then you will be charged by that country's customs for duty's and taxes and NOT by UPS. When you shipped the box you should have filled out an "International shipping order" which requires you to enter your credit card information so when customs receives and inspects the package they can charge the card. Failure to leave this information can cause your package not to be delivered. Ergo it was not the stores fault nor are they responsible for the charges made.

I work for The UPS Store 1040 over in Elk Grove California and we ship to Canada quite a bit. UPS charges you the shipping charges which is what you pay at the store. UPS does NOT charge any additional fees once the shipping label is printed and posted on the package. However, when you ship to another country and you are shipping something other than docs then you will be charged by that country's customs for duty's and taxes and NOT by UPS. When you shipped the box you should have filled out an "International shipping order" which requires you to enter your credit card information so when customs receives and inspects the package they can charge the card. Failure to leave this information can cause your package not to be delivered. Ergo it was not the stores fault nor are they responsible for the charges made.

I work for The UPS Store 1040 over in Elk Grove California and we ship to Canada quite a bit. UPS charges you the shipping charges which is what you pay at the store. UPS does NOT charge any additional fees once the shipping label is printed and posted on the package. However, when you ship to another country and you are shipping something other than docs then you will be charged by that country's customs for duty's and taxes and NOT by UPS. When you shipped the box you should have filled out an "International shipping order" which requires you to enter your credit card information so when customs receives and inspects the package they can charge the card. Failure to leave this information can cause your package not to be delivered. Ergo it was not the stores fault nor are they responsible for the charges made.

Sounds like it's a Canada Customs charge that the courier has to collect. It's impossible to have any idea what that charge is going to be before you ship the item. I ship stuff all the time internationally. Unfortunately, you ship the item, include as much information as possible to avoid delays and hope for the best. I can ship the same item to the exact same place 5 times and have 5 totally different things happen. It doesn't even matter what country you ship too, they're all tough.

Unless you selected a service that stated the receiver might be required to pay more, then yes you are correct this is wrong. The UPS shipping service total fee is supposed to be fully calculated and paid on the day of mailing. Furthermore, the UPS company told me they could not provide any service to me that would allow the receiver to pay any part of the shipping or fees. I was having a package sent to myself and I didn't want the sender to have to pay shipping.

The additional charges are supposed to be paid upon shipping with UPS. Not receiving.

The only way this should have happened is if you misrepresented the contents of the package, or if it was rerouted en route.

And obviously UPS knew how much to charge the receiver. So they should have charged the sender. I will note that UPS also sometimes lists prices without fuel surcharges initially (in order to claim their prices are lower than other carriers), and then tacks them on before you pay the shipping. Maybe they forgot to tack on all the fees, but their "oops" shouldn't be the receiver's fault.

And what the heck is a bouncing fee? I have never heard of a bouncing fee. What is it, a fee because they dropped the package and it bounced and almost got away (ha)? Seriously, they charged a fee because, what, they had to attempt delivery twice? Since when has that cost a fee!?!

Processing fee?

Liability fee? UPS claims they include package insurance! Are they making the receivers pay for their vehicle insurance?

Hopefully the receiver did not pay in cash so there is a way to prove the extra money was collected.

If that same package was sent via ANY carrier, the result would have been identical. No carrier can possibly know what duties or taxes may be applied by the particular country to the item(s) being shipped. They are not charges billed by carriers such as UPS, but charges direct from the country of destination. At the time that a duty and/or tax is applied, the carrier shipping that package will be informed. If the person on the receiving end does not pay for their own countries fees then, in the event of Peter here, he would then be notified that these fees to that country (NOT UPS), are mandatory to that country for it to allow passage and delivery. The carrier (UPS in this case) does NOT see any of this payment to that country.

Again, if that package was sent via ANY shipper (UPS, FEDEX, USPS, DHL, etc, etc), the identical charge would have been relayed back to Peter. For those false and rather ignorant 'scheme accusations', SHAME ON PETER!