Report: #1387119

Complaint Review: Upwork

  • Submitted: Fri, July 21, 2017
  • Updated: Fri, July 21, 2017
  • Reported By: Dean A — Johannesbrg North Carolina South Africa
  • Upwork
    441 Logue Avenue Mountain View
    , California

Upwork UPWORK ripped me off by overcharging on a fixed contract by $1263 this was after we agreed on a rate of $150 California

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UPWORK ripped me off by overcharging on a fixed contract by  $1263 this was after we agreed on a rate of $150

We were very excited to assemble a freelance digital support team for our company. I (CEO) requested our marketing manager to contract with Upwork for this purpose.  We posted a job spec and on the 29th March 2017 contracted with a designer by the name of Lisa Saliture who agreed in writing to a FIXED fee of $ 150 for following services one rendered.

Website banner $27.5, Blog design $27.5, Cover page Facebook $27.5, 2 social media posts $13.75 each,  Total agreed amount was $150 USD.

What actually transpired was that she/ Upwork snatched $1263 from our account over the following transactions (converted from South African Rand so may not be exact) 03 April 2017, R4190,36 (314 USD), 10 April 2017, R5594,9 (420, 66 USD), 17 April 2017, R2828,7 (212,68 USD), 19 April 2017, R4183,55 (314,55 USD), 19 April 2017, R4183,55(314,55 USD), 20 April 2017, - 4134,42 (310,85 USD) This is a credit.

Lisa maintains that she worked on the jobs for more hours than was agreed to and thus charged more. We maintain the following:-

The agreement with her was for a fixed contract amount of $150 no more and no less.

Once we reaslied these transactions were taking place we immediately cancelled the credit card and today saw on the account another $400 that was attempted to be billed to the account however unsuccessfully due to the card not being active.

We tried to communicate the issue with their support @ with Mohammad and I personally was plainly ignored leaving me no alternative but to name and shame in order to get this hopefully resolved. 



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