Report: #679664

Complaint Review: Ripoff Report | U.S. Directory TRUSTED BUSINESS | Ripoff Report Verified Safe™ …businesses you can trust. U.S. Directory Internet Yellow Pages national online search directory featuring listings for millions of businesses throughout America. U.S. Directory provides advanced features, benefits to deliver results users expect. U.S. Directory committed to providing consumers with greater access to relevant products, services on local searches.

  • Submitted: Thu, January 06, 2011
  • Updated: Thu, January 11, 2018
  • Reported By: Chronicle — Dallas Texas United States of America
  • U.S. Directory TRUSTED BUSINESS | Ripoff Report Verified Safe™ …businesses you can trust. U.S. Directory Internet Yellow Pages national online search directory featuring listings for millions of businesses throughout America. U.S. Directory provides advanced features, benefits to deliver results users expect. U.S. Directory committed to providing consumers with greater access to relevant products, services on local searches.
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    United States of America

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REVIEW UPDATE: January 11 2018: USDirectory.com remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. USDirectory.com is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.

To date, USDirectory.com has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business™.

Over time and since becoming a member, USDirectory.com has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever USDirectory. [continued below]....

.....com remains committed to improving customer satisfaction.

Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.

Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!

*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at editor@ripoffreport.com.

Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to
One of the things Ripoff Report learned in the course of its review is that typical customer feedback reads, "USDirectory.com truly communicates all aspects of the service in a timely and effective manner. We are very pleased with the responsiveness that the customer happiness team shows us. They are serious about meeting commitments, and deliver on their promises.”

USDirectory.com is Ripoff Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..

The information provided in this report below is based on comments made by Kimberly Chin during an onsite inspection held by a third party verification company with no biases toward US Directory. US Directory is a marketing and advertising company that specializes in providing affordable services for small to medium size businesses nationwide, "the main goal for us is to do local advertising for businesses, and for them to increase their customer base." US Directory prides themselves not only on how affordable their services are, but the advancements they have made technologically to adapt their advertisements to mobile apps.”

Their client base is collected through various marketing companies that perform outbound solicitation. During these outbound solicitation the benefits of advertising with US Directory are explained, and the information of potential clients who expressed interest in their services are then given to US Directory. After the initial interest develops into a professional relationship, "we take the next steps from there and create web pages that will differentiate them from the competition. As soon as they come on board they automatically get huge exposure. Our network consists of over 250 sites. Included in that network is both mobile apps and websites so the client gets exposure from people searching for services related to the services their business offers.”

Directory

US DIRECTORY CUSTOMER CARE & COMPLAINT RESOLUTION

During the onsite interview, Brian Garcia was asked to describe a situation where a client was not satisfied with the level of service they received. Mr. Garcia went on to explain that the most common complaint against their company involves the communication difficulties that can arise when working with small to medium sized businesses, "because we don't have a tangible product, most of our clients are old school and aren't very savvy in marketing. They know their business, they know their trade, but they don't understand exactly the value behind what we're doing." While this can be a rough spot for the company, when US directory is able to show their clients the affect that having professional marketing can do for their company they are pleased, "when we sit down to explain it, log them into their page, and show them their traffic reports it's fairly impressive.”

Mr. Garcia then went on to explain that following up with a client after a complaint is a priority for US Directory, "we've made a lot of changes recently customer service wise. A lot of these used to be outsourced, but we took everything inhouse to make sure every problem was in front of our face so we can deal with it right away.”

When asked to comment on complaints posted on Ripoff Report's website Mr. Garcia described the training protocol of the sales staff, as most complaints were directed towards their practices, "we've added a bunch of layers of security to ensure that everything is done right. We've gotten everything on lock down to make sure that everything is said upfront." Mr. Mishovsky went on to assure future clients that, "we are a quality company. We have a very very high level of security. Everything is 100% owned by us, and we don't outsource anything." Mr. Garcia also noted that US directory is Google adware certified.

When asked what type of changes they have made to honor their commitment to make things right with the customer per the request of Ripoff Report, Mr. Garcia stated, "we've put a huge emphasis on customer service. We do constant meetings with everybody to make sure that we are nipping any complaints in the bud. We are implementing whatever we need to make sure it's dealt with at that moment in time." Mr. Garcia emphasized the importance of training for the staff, and how they are able to learn new effective tools to create a better business model.

US Directory is pleased to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program. Mr. Garcia further explains by stating, "for us it's a positive step to emphasize our priority on customer service, now we don't have anything falling through the cracks.”

STATEMENTS FROM THE TEAM AT US DIRECTORY

"It's really pretty simple, USDirectory's sole focus is delivering customers to your business. We put our expertise to work for you in local online marketing. And most importantly, we make doing business with USDirectory easy and affordable.

We are one of the top platforms for helping small businesses create an online presence and get found by the millions of US consumers who are searching for businesses in their local areas. Please take time to review our site, learn about some of our tools, meet the people who will manage your account, understand our history, and receive answers to some of your questions. USDirectory.com's team say their motto is: We manage your online marketing, so you can run your business! USDirectory.com takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "USDirectory provides a very positive work environment. Opportunities for suggestions and improvements are encouraged. Management is truly concerned about our contribution to the company and about providing growth opportunities for us.

U.S. Directory Internet Yellow Pages is a leading national online search directory that features listings for millions of businesses throughout the United States. Only U.S. Directory provides advanced features and benefits to deliver the results users expect.

U.S. Directory is committed to providing consumers with greater access to relevant products and services on their local searches. We strive to guide consumers to the information they need to find local businesses quickly and easily.

As a result, merchants benefit from prime, targeted exposure to thousands of potential customers. Merchants on U.S. Directory receive priority placement of Preferred Business Listings above the standard listings, a complete 5-page Promo Website, and listings viewable on top search engines and directories at no additional cost.”

Ripoff Report was pleased to learn that USDirectory.com's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.

Directory

HOW DOES USDIRECTORY.COM WORK?

USdirectory.com uses a combination of categories and keywords with geographic indexing technology to provide relevant search results to local shoppers and buyers looking for businesses, products and services. USdirectory.com links buyers and sellers.

Basics of Searching for a Business

The Search Business tab lets you find businesses based on the name, the type of business, or the products and services they sell and/or provide.

  • Enter a business name such as "Miami Towing" or just a type of business such as Towing or Towing Services; or enter keywords such as car repair, jump start or local towing.
  • Enter a city or ZIP code under the corresponding field and select the state. If you would like to search in a wider range select the range in which you would like to search.
  • The results will provide a list of all businesses that match your search.


The Search People tab lets you search the White Pages
  • Find a person by his or her full or partial name.
  • Use "Reverse Phone" to find out who owns a phone number.
  • Find out who lives at a particular address using "Reverse Address”.
  • Get area and ZIP codes.


The City Guides tab takes you to a city-based search.
  • Obtain current weather forecasts to major cities
  • Search for local events and obtain related links
  • Get information and maps to featured attractions


Directory

STATED IMPROVEMENTS FROM US DIRECTORY

USDirectory.com recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Brandefined has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with US Directory, Ripoff Report is convinced that USDirectory.com is committed to quality delivery of services resulting in total client satisfaction.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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www.usdirectory.com Yellow Pages, Online Directory usdirectory.com Internet

ABOUT THE RIPOFF REPORT BELOW:

Ripoff Report would like to let readers know that Ripoff Report emailed this customer so the member business could make things right with them. When a business joins the Corporate Advocacy Program, Ripoff Report emails everyone from the past so the member business can make things right with them. Of course, everything within reason. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer. Sadly, the author of the complaint below never responded to our request so US Directory could have the opportunity to make things right with them.

STATEMENT FROM USDIRECTORY.COM:

This particular customer is again complaining about the pricing structure which we agree for some customers can be confusing. We charged $.25 cents per click + impression. This customer is speculating in generally and wildly about our business. Our customer service reps are all located in the United States and are happy to speak to any customers you USdirectory.com, we are not a scam, if our pricing is confusing for customers we endeavor to make it right for them.

 

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usdirectory.com is nothing more than a forceful scam.

I was first contacted by www.usdirectory.com12/09/2010 and I first told them no on that date. www.usdirectory.com started with a sales pitch of only $5.00 US dollars a month to advertise my company and get me on the first page of Google.

I stopped them right there and said, if it was only $5 to get on the first page of google by keyword and not just by my company name, then Google stock would not be in the $400 a share range and after being in business for over ten years myself, I understand that the right advertising works and for every good advertising agency there are 5 bad. It's so sad really..

So, I looked into this a little more and had to see what the catch was. After only a few minutes of research, I found the dirt - 0.25 cents for a reference? "What the heck is that?", I asked the sales rep (that calls me hourly like clockwork). He/She said " 0.25 is the only price you will pay per reference." Which is almost the same as a paid impression for legitimate companies that don't need to change wordage The other difference is that your name may come up as much as 400 times in a day.

How?

The companies scam is pretty simple and if you pay attention to the wordage it's easy to catch.

First,your given the option to choose up to 6 categories or keywords. Most companies will choose the hottest keywords thinking they are getting a deal!

Wrong!

You are basically giving them your savings at this point. Because by choosing these keywords or phrases, your both agreeing that they need to get you the most impressions possible at 0.25 cents a piece. They will get it shown to anyone possible on thier site, even if it's someone like me who they suggest should check out the site themselves. I'ts not only a genuine impression with keywords it just cost one of their advertisers 0.25 cents or so because I wanted to see what the sales rep was talking about. It's very simple and clever.

Let me back up a second here and give some simple advice when dealing with these types of companies.

Immediataley ask for their number and extension and say, I will call you right back on this number. This will usually send them into a stutter.

Most of the time these types of companies will only be outbound and the so called sales rep will not only be using a fake name, but the number they are calling from is bad or dead. This means you can't call back.

Of course they offer a customer service number, but again. Get the number and call it. Act as if your a customer and call with a general problem. Chances are if the comapny is bad- your customer service call will be taken by another person with a fake name. Like that credit card commercial when you call up and it's some guy outside the country who says " Hi this is Laura or something " it's almost comical.

Other ideas range from asking about the weather or who the Mayor or Govenor is. Chances are if they say they are in Florida and you see it's rainy online and they say it's sunny. You should hang up the phone.

Never give out your credit or debit card information over the phone and especially your bank information to any company you feel un-easy with. Our suggestion is to use a pre-paid credit card. Companies can not charge you hidden fees, because there is no pre-paid credit card comapny out there that will cover these types of charges. If there is only $5 in a pre-paid account, then only $5 is available. Get it?

Contracts?

If the company says there is no contract, then there is no contract and since there is no contract allowing them to take funds or sue you for fraudulent charges. It also means that your chances of getting any money back that may have been taken from you are not good at all.

Stay alert! and know that if you are reading this, a good scam artist has read it too and is already thinking of a way around this advice.

There are many ways to advertise your business online, with or without a website. Since the online boom and fading of local newspapers, most local newspaper companies have turned to online advertising and they are usually local and affordable. Another source is the phone book, these companies often have online advertising and the sales repsare more than willing to give a name, phone number and address or meet in person.

Advertising is expensive, but it can be managed and you must stay involved. Don't ever think that you can just give anyone money and your company will be number one. It just does not work like that. Take a little time to educate yourself or waste your time making money and giving it away and as far as www.usdirectory.com goes. I chose not to advertise with this company at this time and I would not recommend them to anyone. I found most of my information by typing in these key words - usdirectory scams and I had more than enough to reference my concerns.

This report was posted on Ripoff Report on 01/06/2011 04:10 PM and is a permanent record located here: https://www.ripoffreport.com/reports/us-directory-trusted-business-ripoff-report-verified-safe-businesses-you-can-trust-us-directory-internet-yellow-pages-national-online-search-directory-featuring-listings-for-millions-of-businesses-throughout-america-us-directory-provides-advanced-features-benefits-to-deliver-results-users-expect-us-directory-committed-to-providing-consumers-with-greater-access-to-relevant-products-services-on-local-searches/internet/wwwusdirectorycom-yellow-pages-online-directory-usdirectorycom-internet-679664. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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