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Report: #1427110

Complaint Review: USAA - San Antonio Texas

  • Submitted:
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  • Reported By: Sara — Great Falls Montana United States
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  • USAA San Antonio, Texas United States

USAA Usaa auto claims failed me San Antonio Texas

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The USAA claims process has failed me. It’s been over half a year since my accident and I’m still not back in my car. The adjuster actually just told me my vehicle would not be totaled out because the repair cost wasn’t close to the value. In what world is $27,975.00 not close to $33,000.00? I guess if you don’t add in the $6,000 in rental car fees these six months or the current costs that the second collision company will charge for the new seatbelt and fixing the constant rattling noises, labor, oh and the dealership charges for making sure the repairs were done correctly. My car has been repaired twice and still isn’t safe to drive. There is no ETA on the seatbelt—another national backordered part. I was asked if I wanted my car repaired or totaled and then explained the process that I would get papers in the mail for title/salvage, then today I get a call informing me the Claims Director denied totaling it and said repair some more and stay in a rental. I don’t know how many more months I’ll be waiting for my car to get repaired for the third time. I’ve driven 6 rental cars longer than I ever drove my 2017 Buick Envision.

This report was posted on Ripoff Report on 02/03/2018 05:56 PM and is a permanent record located here: https://www.ripoffreport.com/reports/usaa/san-antonio-texas/usaa-usaa-auto-claims-failed-me-san-antonio-texas-1427110. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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