Complaint Review: USBI - Internet
- USBI www.billview.com/usbi Internet U.S.A.
- Phone: 800-460-0556
- Web:
- Category: Telephone Companies
USBI ripoff Scam I wonder if they actually will bill us or if part of the scam is to see which suckers just pay their home phone bills without looking at it Internet
*Author of original report: Finally Got to Speak to Someone at One Call
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We opened our Verizon phone bill to a very big suprise: our bill was over $200. It is usually only about $45 for 2 lines. Upon further inspection of the bill, I found charges from USBI for $155. They allege that we made 6 calls on Oct. 12, all within 2 hours to 2 UK numbers: 4412777701 and 441277770101.
First clue that this is a scam: different amount of digits in the 2 numbers. They can't possible both be legitimate telephone numbers. The last 4 calls were allegedly made within one minute of each other.
I called the number given for USBI and was told that they were merely a billing service for One Call. Then the agent offered to transfer me to One Call to deal with my issue. Second clue that this is a scam: how could he just "transfer" me unless USBI and One Call are part of the same organization?
When the "transfer" went through, a pre-recorded message told me that there was no one able to take any calls and it disconnected me. I then proceeded to call Verizon, whose toll call investigations unit said they would remove the charges from our bill. However, she warned me that USBI could still bill us independently.
I wonder if they actually will bill us or if part of the scam is to see which suckers just pay their home phone bills without looking at it and they don't bother going after those of us who actually review their bills before paying them.
Layni
Millburn, New Jersey
U.S.A.
This report was posted on Ripoff Report on 11/15/2004 11:01 PM and is a permanent record located here: https://www.ripoffreport.com/reports/usbi/internet/usbi-ripoff-scam-i-wonder-if-they-actually-will-bill-us-or-if-part-of-the-scam-is-to-see-w-118079. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Author of original report
Finally Got to Speak to Someone at One Call
AUTHOR: Layni - (U.S.A.)
SUBMITTED: Wednesday, November 17, 2004
After trying for several hours to get through to One Call, I finally got through to a human being. The representative informed me that the charges were not for telephone calls but for internet services that were incurred because someone using the internet in my house authorized the charges. She said that a pop-up informs the user of the charges and requires an affirmative response before connecting. We do not have any computers connected to any telephone lines; the telephone number that was charged is our dedicated fax line.
I have no idea how they could connect that number to any internet usage. No one in my family would ever agree to any charges they see in a pop-up and they certainly would never authorize any charges to the fax line. We block pop-ups via our cable internet service and we do use Netscape, not Internet Explorer, so I am not sure how this all happened. The rep said that that she would issue a "one-time, courtesy credit," and that future access would be blocked -- we'll see. I certainly do not expect to pay anything if new charges appear on our next phone bill.
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