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Report: #609642

Complaint Review: UScasting LLC - Denver Colorado

  • Submitted:
  • Updated:
  • Reported By: lmmh — Allentown Pennsylvania United States of America
  • UScasting LLC Denver, Colorado United States of America

UScasting LLC Trouble cancelling free trial. Debit card charged. Getting voicemail only from Customer Service! Denver, Colorado

*REBUTTAL Owner of company: Response to Allentown PA

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I responded to an add in local paper with toll-free number to call for "casting calls" in my area.  Was told by phone to submit credit card and a portfolio would be mailed to me.  "Portfolio" was cheap, had typos, and obviously was not from a reputable company.  When I called back to cancel, I was referred to another number, which only had voicemail.  I missed the "cutoff" for the free trial because of this, and now have a charge for $60 on my card for ABSOLUTELY NOTHING.

This report was posted on Ripoff Report on 06/02/2010 01:51 PM and is a permanent record located here: https://www.ripoffreport.com/reports/uscasting-llc/denver-colorado-/uscasting-llc-trouble-cancelling-free-trial-debit-card-charged-getting-voicemail-only-f-609642. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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1Employee/Owner

#1 REBUTTAL Owner of company

Response to Allentown PA

AUTHOR: US Casting - (United States of America)

POSTED: Thursday, June 03, 2010

We checked the call logs for the last 30 days, this customer called customer service one single time on Jun 2nd at 1:21 pm MST.

She was unable to get through because all agents were on assisting other clients. We tried calling her twice on Jun 3rd with no answer either time.

Her free trial period expired on May 29th, so she was charged the regular membership fee of $59.

She called on Jun 2nd which was about 4 days after her trial was up. Many people call and order and do nothing with the information we provide, that was obviously the case here.

On Jun 2nd, we provided two separate clients with speaking roles in two different movies. If you follow through with filling out the portfolio and sending it back, and submitting it to the casting calls we give you, you will get work as an actor or back ground extra.

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