Report: #297508

Complaint Review: Velatol - Redmon Washington

  • Submitted:
  • Updated:
  • Reported By: Destin Florida
  • Author Confirmed What's this?
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  • Velatol 16625 Redmond Way Suite M #475 Redmon, Washington U.S.A.

Velatol Abusive purchase agreement Redmon Washington

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They offer a trial 30 days supply for 5 dollars but buried in the web page is the Purchase-Continuity Agreement. Due to the way the page is made you accept it without even knowing is there in the same moment that you submit the order.

It turns out that they send a bottle for 5 dollars but charge 50 dollars for the second bottle even if you don't want it. I you try to report a fraudulent charge to your credit card company they had included in the contract some crazy treats like 10,000 dollars fine plus damages if you dare to do such a thing. The cancellation policy seems too hard to follow especialy for something that you din't meant to buy in the first place.

There is the contract, judge by yourselfs.

Charge back

"Buyer agrees that if he/she uses trickery or deceit to receive more than one refund, or if he/she causes a fraudulent dispute claim that results in a chargeback against the Seller's account, that the Seller is authorized to re-charge the Buyer's credit card that was used for the original purchase to the extent that will make the Seller whole. Buyer agrees that, in addition to paying actual damages to Seller, Buyer will pay Seller liquidated damages in an amount equivalent to US$10,000 for each and every separate fraudulent transaction committed by Buyer against Seller and/or Sellers agents, servants, employees and affiliates or others to the detriment of Seller or Seller's reputation."

Cancellations and refunds:

"Following placement of the initial order for the FREE Velatol, if for any reason, Buyer decides to cancel the receipt of any future orders of Velatol, Buyer must notify Seller by email as set forth herein within at least 7 days prior to the next scheduled monthly shipment of Velatol. If Buyer submits a cancellation request in advance of the 7 day deadline prior to the date of the next scheduled monthly shipment of Velatol, Buyer will not incur any new charges. If Buyer submits a cancellation request after the passage of the 7 day deadline but prior to the next scheduled monthly shipment of Velatol, Buyer will be assessed a late cancellation fee/restocking fee equal to 30% of the purchase price of the product that was scheduled to be shipped to Buyer plus $6.95. If Buyer receives and subsequently decides to return the Velatol product to Seller for any reason, Buyer must first contact Seller and request and receive a return merchandise authorization code (RMA). Buyer must then place the RMA on the package used to mail the product to Seller and Buyer must return the undamaged, unopened & unused bottle(s) of Velatol to Seller at the shipping address included with the Velatol product within 30 days from the date that Buyer ordered the product. Once the product is returned to Seller as set forth herein, if Buyer is entitled to a refund, Seller will issue a refund to Buyer within 30 days from the date of Seller's receipt of the returned product. If Buyer notifies Seller of Buyer's desire to cancel any future shipments of Velatol at least 7 days before the passage of the date of the next scheduled monthly shipment of Velatol and Buyer receives another shipment of Velatol at any point thereafter, then Seller shall issue a 100% refund to Buyer within 7 business days after Buyer returns the undamaged, unopened and unused bottle(s) of Velatol to Seller at the shipping address provided with the Velatol product in accordance with the product return instructions set forth herein."

The privacy part is even worst

The full text can be found at:


Destin, Florida

This report was posted on Ripoff Report on 01/06/2008 12:05 PM and is a permanent record located here: https://www.ripoffreport.com/reports/velatol/redmon-washington-98052/velatol-abusive-purchase-agreement-redmon-washington-297508. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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