Verizon Wireless Nationwide Verizon bait and switch - horrible service valencia Nationwide

I've been a customer for over 8 years with 9 family members with a service with Verizon.

I ordered the new Iphone 6+ in 128GB and waited until Oct 18th to receive it. When I opened the phone, it had a hair line crack. I called in and Verizon rep. said go into the apple store to get a replacement. I went to Apple they said it was ordered through Verizon so you have to order with them. Verizon gave me the wrong info.

Then I called Verizon again, the rep. placed the new phone order and the phone is on back order until 11/15/15. They tell me I have to return the phone and have no phone for 4 weeks until the new one comes. I asked I can't be without a phone for 4 weeks so they get a supervisor to approve to hold the phone until the new one arrives.

On 11/9/14, I call back to Verizon and after 1 hour and 45 minutes I find out the order was cancelled on their end because I was suppose to send the phone back when they told me to hold on to the phone until the new one arrives.

Then a supervisor finally finds all the notes, places a new phone order and asks me to hold and the line gets disconnected. The supervisor never calls me back.

Then I call back and speak to another rep. and they find the order again and they tell me that they will call me tomorrow after getting another supervisor to approve.

Then the next day, I call back and Verizon rep tell me that the order has been longer than their 14 day warranty and now I have to order an insurance claim to get a new phone.

The phone was on back order for 6 weeks, they told me to hold on to the phone. they give me the runaround for 6 weeks, and now they tell me a different story.

They finally another supervisor gets on the call, listens to my situation, asks to put me on hold again to read all the notes, and she also hands up the phone again.

Before it hung up, I told her last time it hung up and no one called me back and she even took down my home number and never received a call.

This is exactly the situation as you may think their is another side to the story.

I've never dealt with such horrible service.

I paid over $250 month for 3 phone lines and this is how they treat you.

The reception with Verizon is really good at my house but with this type of service and runaround, I going to switch all our family to another carrier that would appreciate our business and money.

I hope my headache and issue with Verizon helps other customers who are thinking to go with Verizon think again and find another carrier. I don't want anyone else going through this type of experience.