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Report: #1464967

Complaint Review: Verizon Wireless

  • Submitted:
  • Updated:
  • Reported By: Lynn — Belton TX United States
  • Verizon Wireless United States

Verizon Wireless no cellular service at existing location for 4 weeks Nationwide

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Terrible customer service. My cell svc was out 4 wks with Verizon. I was a long time customer and svc had worked fine at home - 2 phones, different types and manufacturers, 1 provided by Verizon, 1 unlocked but activated by Verizon. Suddenly both quit working at home but worked as soon as we got about a mile away. Repeatedly used direct message and phone with Verizon cust svc. Spent hrs over a 4 wk period. First got told their investigation showed our level of service was acceptable (no service)! Then it was my "fraud" phone (the unlocked 1) - their words - that caused both phones not to work but only at home. Kept getting told 3 more days, 3 more days and they only responded when I contacted them. Finally they opened a ticket on the Verizon provided phone but never would tell me how 1 phone could cause both not to work and only not work at home. And every time I talked to them, they tried to up sell me to a new phone or other equipment! Finally changed providers but still haven't managed to get any credit for the time without service.

This report was posted on Ripoff Report on 10/18/2018 05:49 PM and is a permanent record located here: https://www.ripoffreport.com/reports/verizon-wireless/-/verizon-wireless-no-cellular-service-at-existing-location-for-4-weeks-nationwide-1464967. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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