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Report: #1391938

Complaint Review: VERIZON WIRELESS - Boynton Beach Florida

  • Submitted: Fri, August 11, 2017
  • Updated: Fri, August 11, 2017
  • Reported By: Alvaro — Lakeworth Florida USA
    1770 N Congress Ave Boynton Beach, FL 33426
    Boynton Beach, Florida

VERIZON WIRELESS I cancelled my contract 12/16 they are still changing $120 a month for a number or line i never had. Boynton Beach Florida

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 I cancelled my contract with Verizon after 2 years 3 months. I had 4 lines and one iPad account December 2016. In March i noticed i was still being charged $120.00 and taken automatically from my credit card account every month after i had transferred all my lines. I tried to call but if you are no longer in their network it's almost impossible to contact anyone. I went to the store i bought the ipad at. The manager there confirmed that this was a mistake on their part and it would take 4-6 weeks to resolve and get a refund. I returned to the store 6 weeks later to get an update. The manager was out and the gentleman that assisted me told me he would let him know and he would contact me. After a few days i sent the manager an email to which i have had no respose to. It is now August and i have been charged $960.00 for an account they created on my account by mistake of which no device has ever been attached to. I need this resolved since it is affecting my family budget.

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