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Report: #1066403

Complaint Review: verizon wireless - Internet

  • Submitted:
  • Updated:
  • Reported By: Beth — richmond Virginia
  • Author Confirmed What's this?
  • Why?
  • verizon wireless Internet USA

verizon wireless security deposit Internet

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 I did an online order for 2 cell phones through verizon wireless, I picked my phones, my plan etc. When I got the the "complete order" screen, the total that was going to be charged on my credit card totaled $579.13. I did approve this amount to be charged. When I received the confirmation email from Verizon, it indicated that the total to be billed to my credit card is $1379.13. They charged me two $400.00 security deposits without informing me at all. I was able to cancel this order eventually, but what a waste of time. When I called to confirm the cancellation, I tried to let them know that I thought it was lame that they charged me an extra $800.00 and they said I should have know they do a credit check. That is fine too-but how can they just add that without first informing me of the amount and getting my approval for a different amount?

 Look, I understand the concept of a security deposit, but, $800.00??? Without any sort of warning that it could even be close to that? $800.00 is more than my rent for a month. In addition, I have no idea why I would be charged this anyway- I have had verizon fios for YEARS and they have always been paid on time. I also have a car note, a credit card etc. all paid on time way before the due date. My fios contract ends in 10 days and I think I might get rid of all Verizon products at this point. I would have never approved this if I had any idea it could be close to that much. They claim I will not be charged a cancel fee, but if I am I plan to contact the CC company and dispute. BUYER BEWARE!

This report was posted on Ripoff Report on 07/12/2013 06:53 AM and is a permanent record located here: https://www.ripoffreport.com/reports/verizon-wireless/internet/verizon-wireless-security-deposit-internet-1066403. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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